You are on Getting To (Audiology and Hearing Aids). Skip to the next section.

Getting To (Audiology and Hearing Aids)

• Audiology and Hearing Aids is/are located on level four of the ENT Building.
• Access to Audiology and Hearing Aids is via the main entrance.
• Enter the hospital via the main entrance.
  Proceed ahead past the main reception and through the double doors ahead.
  Turn left after the escalators and follow the corridor to the end, into the Outpatients building.
  Take the lift to level 3.
  Exit the lift and continue past the Outpatients reception.
  Take the corridor on the left, which is the entrance to the ENT building.
  Go to the end of the corridor and bear left to the ENT lift lobby. The lifts are on the right as you enter.
  Take the lift to level four.
  Exit the lift, turn left and go through the double doors.
  Audiology and Hearing Aids is located on the right.
• There is step free access, via lift, to Audiology and Hearing Aids.
• Audiology and Hearing Aids is approximately 8m from the ENT building lift.
• There is a/are manual, double door(s) which may be difficult to open between the ENT building lift and the department/service.
• There are not resting areas along the route.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
• There is an alternative entrance on Falls Road.

You are on Parking (Main Entrance - Blue Badge Parking and Drop-Off). Skip to the next section.

Parking (Main Entrance - Blue Badge Parking and Drop-Off)

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• Car Park View
  • The car park is located opposite the Main Entrance.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 4 designated Blue Badge parking bays available.
  • The Blue Badge bays are signposted and have markings which are faded.
  • The surveyed Blue Badge parking bay dimensions are 265cm (width) x 730cm (depth).
  • The hatched/marked zones vary between bays.
  • The width of the marked zone is 140cm.
  • The nearest designated bay is 11m from the Main Entrance.
  • The most accessible route from the Blue Badge parking has a very easy slope.
  • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
  • The access road for the Blue Badge bays and the drop-off point is between the Blue Badge bays and the Main Entrance.
• Charges and Restrictions View
  • This car park is for Blue Badge holders only.
  • Parking is free for all users.
  • Free parking for Blue Badge holders is restricted to 1 hour.
  • Clearly presented parking signs are available.
• Drop-off Point View
  • There is a designated drop-off point available.
  • The designated drop-off point is located to the right of the main accessible hospital entrance.
  • There is a dropped kerb without tactile paving from the drop-off point.

You are on Entrance (Main Entrance). Skip to the next section.

Entrance (Main Entrance)

• This entrance is located at the front of the hospital, opposite the Blue Badge bays.
• The approach to the entrance has bollards.
• The entrance area is not clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via a very easy slope at the entrance.
• There is a key fob/card reader at a height of 114cm.
• There is an intercom at a height of 134cm.
• There are double automatic doors at this entrance.
• The doors are permanently held open.
• The width of the opening is 171cm.
• There is a small lip on the threshold of the opening.
• The doors have a low visual contrast.
• There is a second set of double automatic doors.
• The second set of doors are permanently held open.
• The width of the opening is 139cm.
• There is a small lip on the threshold of the opening.
• The second set of doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Entrance (Level 1 - to Outpatients Building from New Building). Skip to the next section.

Entrance (Level 1 - to Outpatients Building from New Building)

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• Entrance Details View
  • This information is for the entrance located at the end of the level 1 corridor in the new building.
  • The entrance area/door is not clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • The main door(s) open(s) both ways.
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 172cm.

You are on Lift (Outpatients Building). Skip to the next section.

Lift (Outpatients Building)

• The lift surveyed is located at the far end of the main hospital corridor.
• The distance from the Main Entrance is 226m.
• The most accessible route to the lift has step-free level access and doors permanently held open.
• Levels 2 to 9 of the Outpatient building are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings, Braille markings and a high visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 140cm.
• The internal dimensions of the lift are 170cm (width) x 280cm (depth).
• The internal lift control buttons have tactile markings, Braille markings and a high visual contrast.
• Some of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a separate door to exit, a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels were even at the time of the survey.
• There are other lifts available at this location which are of a similar size.

You are on Entrance (ENT Building from the Outpatients Building). Skip to the next section.

Entrance (ENT Building from the Outpatients Building)

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• Entrance Details View
  • This information is for the entrance located next to the Outpatients reception desk and the external entrance on Falls Road.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 111cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 120cm.

You are on Lift (ENT Building). Skip to the next section.

Lift (ENT Building)

• The lift surveyed is located at the far end of the ENT building corridor on Level G.
• The distance from the Falls Road Entrance is 83m.
• The most accessible route to the lift has step-free level access and doors permanently held open.
• Levels G, 1, 2, 3, 4, 5 and 6 of the ENT building are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings, Braille markings and a high visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 120cm.
• The internal dimensions of the lift are 136cm (width) x 228cm (depth).
• The internal lift control buttons have tactile markings, Braille markings and a high visual contrast.
• The majority of the internal controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator and an audible announcer.
• Lighting levels were even at the time of the survey.
• There are other lifts available at this location which are of a similar size.

You are on Opening Times (Adult and Children's Audiology). Skip to the next section.

Opening Times (Adult and Children's Audiology)

• Monday 08:30 - 17:00.
• Tuesday 08:30 - 17:00.
• Wednesday 08:30 - 17:00.
• Thursday 08:30 - 17:00.
• Friday 08:30 - 17:00.
• Saturday Closed.
• Sunday Closed.

You are on Department / Service (Audiology and Hearing Aids). Skip to the next section.

Department / Service (Audiology and Hearing Aids)

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• Department / Service Access View
  • Audiology and Hearing Aids is located on level four of the ENT building.
  • There is a/are door(s) leading into the department/service.
  • The door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 122cm.
  • There is an intercom.
  • The height of the intercom is 135cm (4ft 5in).
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 133cm (4ft 4in).
  • There is a door release button when exiting.
  • The height of the door release button is 98cm (3ft 3in).
  • There is level access throughout the department/service.
  • There is clear signage on the department/service.
  • The type of flooring is carpet and vinyl/laminate.
  • The department/service does not play background music.
  • The lighting levels are varied.
• Department / Service Facilities View
  • This department/service has; sub receptions, sub waiting areas, consultation rooms, treatment rooms and standard toilet facilities.
  • There are 15 consultation/treatment rooms in this department/service.
  • A hearing assistance system is not available in the department/service.
  • A mobile hoist is not available on the department/service.
  • There are not accessible toilet facilities within the department/service.
  • Accessible toilet facilities are located on level 7C of the Outpatients building via the Audiology department rear door.
  • There are standard toilet facilities within this department/service.
• Comments View
  • Female standard toilets are available in the department.
  • Male standard toilets are available on level 7C of the Outpatients building.

You are on Reception (Adult Audiology Reception). Skip to the next section.

Reception (Adult Audiology Reception)

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• Reception View
  • The reception point is located on the main Adult Audiology corridor.
  • The reception point is approximately 20m (21yd 2ft) from the Audiology entrance.
  • Clear signage for the reception area/desk is visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the counter.
  • There is not a low section of the counter (76cm or below) available.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.

You are on Waiting Room / Area (Adult Audiology). Skip to the next section.

Waiting Room / Area (Adult Audiology)

• There is a waiting room / area.
• The waiting room / area is approximately 20m from the Audiology entrance.
• There is level access into the waiting room / area.
• There is a/are door(s) into the waiting room / area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are permanently held open.
• The width of the door opening is 79cm (2ft 7in).
• The type of flooring is carpet.
• There is not a space for a wheelchair user to wait within the seating area.
• No chairs are permanently fixed.
• All chairs have armrests.
• There is not ample room for a wheelchair user to manoeuvre.
• The manoeuvring space is obstructed by furniture.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the waiting room / area.
• There is not a television.
• Vending machines are not available.
• A water dispenser is not available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are good.

You are on Reception (Children's Audiology Reception). Skip to the next section.

Reception (Children's Audiology Reception)

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• Reception View
  • The reception point is located past the Adult Audiology reception.
  • The reception point is approximately 40m (43yd 2ft) from the Audiology entrance.
  • Clear signage for the reception area/desk is not visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is medium height (77cm - 109cm).
  • There is not sufficient space to write or sign documents on the counter.
  • There is not a low section of the counter (76cm or below) available.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • The seats do not have armrests.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.

You are on Consultation / Treatment Room (Children's Test Room 2). Skip to the next section.

Consultation / Treatment Room (Children's Test Room 2)

• There is / are 2 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Children's Test Room 2.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 86cm (2ft 10in).
• The type of flooring is carpet.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are no chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (Audiology Test Room 4). Skip to the next section.

Consultation / Treatment Room (Audiology Test Room 4)

• There is / are 4 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Audiology Test Room 4.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) may be difficult to open.
• The width of the door opening is 84cm (2ft 9in).
• The type of flooring is carpet.
• There is not room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Standard Toilet(s) (Women and Children). Skip to the next section.

Standard Toilet(s) (Women and Children)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female toilet is located at the rear of the Children's Audiology Corridor.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 30m from the Audiology and Hearing Aid entrance.
  • There is written text signage on or near the toilet door.
  • The visual contrast between the external toilet door(s) and wall(s) is high.
  • The colour contrast between the internal toilet door(s) and wall(s) is high.
  • The colour contrast between the walls and floor is high.
  • Toilet seats do not have a high visual contrast.
  • An ambulant toilet cubicle is available.
  • There are horizontal wall mounted rails available on both sides of the toilet.
  • The visual contrast of the horizontal wall mounted grab rail(s) in the ambulant cubicle(s) is medium.
  • The ambulant toilet does not have vertical wall mounted grab rails.
  • The height of the wash basin(s) is 86cm.
  • The wash basin(s) tap type is lever.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is located above and to the right of the wash basins.
  • Lighting levels are good.
  • The fixed rails in the ambulant cubicle are diagonal.
• Baby Changing Facilities View
  • Baby change facilities are available in the female toilets.
  • There is a flip down baby change table available.
  • The height of the baby change table is 88cm.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Parking at Royal Victoria Hospital link (new tab) - click here.
• Entrances at Royal Victoria Hospital link (new tab) - click here.
• Outpatients - Building Guide link (new tab) - click here.
• ENT Building Guide link (new tab) - click here.
• Public Toilets at Royal Victoria Hospital link (new tab) - click here.
• Getting To and Around Royal Victoria Hospital link (new tab) - click here.