You are on Getting To (Eye Outpatients Diagnostics Unit). Skip to the next section.

Getting To (Eye Outpatients Diagnostics Unit)

• The Eye Outpatients Diagnostics Unit is/are located on level 1 of the ENT building.
• Access to the Eye Outpatients Diagnostics Unit is via the main entrance.
• Enter the hospital via the main entrance. Proceed ahead past the main reception and through the double doors ahead until you reach the escalators.
  Turn left after the escalators and follow the corridor to the end.
  This is the entrance to the Outpatients building.
  The lifts are directly ahead. Take the lift to level 3.
  On exiting the lift, continue past the Outpatients reception.
  Take the corridor on the left, which is the entrance to the ENT building.
  Follow the corridor round until you come to the ENT lift.
  Take the lift to level 1.
  Exit the lift and turn left. Go through the double doors and the Eye Outpatients Diagnostics Unit is on the right.
• There is step free access, via lift, to the Eye Outpatients Diagnostics Unit.
• The Eye Outpatients Diagnostics Unit is approximately 8m from the ENT building lift.
• There is a/are manual, double door(s) which may be difficult to open between the ENT building lift and the department/service.
• There are not resting areas along the route.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

You are on Parking (Main Entrance - Blue Badge Parking and Drop-Off). Skip to the next section.

Parking (Main Entrance - Blue Badge Parking and Drop-Off)

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• Car Park View
  • The car park is located opposite the Main Entrance.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 4 designated Blue Badge parking bays available.
  • The Blue Badge bays are signposted and have markings which are faded.
  • The surveyed Blue Badge parking bay dimensions are 265cm (width) x 730cm (depth).
  • The hatched/marked zones vary between bays.
  • The width of the marked zone is 140cm.
  • The nearest designated bay is 11m from the Main Entrance.
  • The most accessible route from the Blue Badge parking has a very easy slope.
  • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
  • The access road for the Blue Badge bays and the drop-off point is between the Blue Badge bays and the Main Entrance.
• Charges and Restrictions View
  • This car park is for Blue Badge holders only.
  • Parking is free for all users.
  • Free parking for Blue Badge holders is restricted to 1 hour.
  • Clearly presented parking signs are available.
• Drop-off Point View
  • There is a designated drop-off point available.
  • The designated drop-off point is located to the right of the main accessible hospital entrance.
  • There is a dropped kerb without tactile paving from the drop-off point.

You are on Entrance (Main Entrance). Skip to the next section.

Entrance (Main Entrance)

• This entrance is located at the front of the hospital, opposite the Blue Badge bays.
• The approach to the entrance has bollards.
• The entrance area is not clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via a very easy slope at the entrance.
• There is a key fob/card reader at a height of 114cm.
• There is an intercom at a height of 134cm.
• There are double automatic doors at this entrance.
• The doors are permanently held open.
• The width of the opening is 171cm.
• There is a small lip on the threshold of the opening.
• The doors have a low visual contrast.
• There is a second set of double automatic doors.
• The second set of doors are permanently held open.
• The width of the opening is 139cm.
• There is a small lip on the threshold of the opening.
• The second set of doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Entrance (Level 1 - to Outpatients Building from New Building). Skip to the next section.

Entrance (Level 1 - to Outpatients Building from New Building)

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• Entrance Details View
  • This information is for the entrance located at the end of the level 1 corridor in the new building.
  • The entrance area/door is not clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • The main door(s) open(s) both ways.
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 172cm.

You are on Lift (Outpatients Building). Skip to the next section.

Lift (Outpatients Building)

• The lift surveyed is located at the far end of the main hospital corridor.
• The distance from the Main Entrance is 226m.
• The most accessible route to the lift has step-free level access and doors permanently held open.
• Levels 2 to 9 of the Outpatient building are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings, Braille markings and a high visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 140cm.
• The internal dimensions of the lift are 170cm (width) x 280cm (depth).
• The internal lift control buttons have tactile markings, Braille markings and a high visual contrast.
• Some of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a separate door to exit, a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels were even at the time of the survey.
• There are other lifts available at this location which are of a similar size.

You are on Entrance (From The Outpatients Building). Skip to the next section.

Entrance (From The Outpatients Building)

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• Entrance Details View
  • This information is for the entrance located next to the Outpatients reception desk and the external entrance on Falls Road.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 111cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 120cm.

You are on Lift (ENT Building). Skip to the next section.

Lift (ENT Building)

• The lift surveyed is located at the far end of the ENT building corridor on Level G.
• The distance from the Falls Road Entrance is 83m.
• The most accessible route to the lift has step-free level access and doors permanently held open.
• Levels G, 1, 2, 3, 4, 5 and 6 of the ENT building are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings, Braille markings and a high visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 120cm.
• The internal dimensions of the lift are 136cm (width) x 228cm (depth).
• The internal lift control buttons have tactile markings, Braille markings and a high visual contrast.
• The majority of the internal controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator and an audible announcer.
• Lighting levels were even at the time of the survey.
• There are other lifts available at this location which are of a similar size.

You are on Opening Times (Eye Outpatients Diagnostic Unit). Skip to the next section.

Opening Times (Eye Outpatients Diagnostic Unit)

• Monday 08:30 - 17:00.
• Tuesday 08:30 - 17:00.
• Wednesday 08:30 - 17:00.
• Thursday 08:30 - 17:00.
• Friday 08:30 - 16:00.
• Saturday Closed.
• Sunday Closed.

You are on Department / Service (Eye Outpatients Diagnostic Unit). Skip to the next section.

Department / Service (Eye Outpatients Diagnostic Unit)

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• Department / Service Access View
  • The Eye Outpatients Diagnostic Unit is located on level 1 of the ENT building.
  • There is a/are door(s) leading into the department/service.
  • The door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 115cm.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 126cm (4ft 2in).
  • There is not a door release button when exiting.
  • There is level access throughout the department/service.
  • Staff can provide assistance with using any manual doors within the department/service.
  • There is clear signage on the department/service.
  • The type of flooring is vinyl/laminate.
  • There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
  • The department/service does not play background music.
  • The lighting levels are good.
• Department / Service Facilities View
  • This department/service has; a main reception, a waiting room/area, a sub waiting area, consultation rooms, accessible toilet facilities for everyone, ambulant toilet facilities for everyone and standard toilet facilities.
  • There are 12 consultation/treatment rooms in this department/service.
  • A hearing assistance system is not available in the department/service.
  • A mobile hoist is not available on the department/service.
  • There are accessible toilet facilities within the department/service.
  • There are standard toilet facilities within this department/service.

You are on Reception (Eye Outpatients Diagnostic Unit). Skip to the next section.

Reception (Eye Outpatients Diagnostic Unit)

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• Reception View
  • The reception point is located on the right of the department corridor.
  • The reception point is approximately 13m (14yd 8in) from the department entrance.
  • Clear signage for the reception area/desk is visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is a bell to attract attention.
  • The bell is at a suitable height for a wheelchair user.
  • There is not a hearing assistance system.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There is a mixture of seating with and without armrests.
  • No tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are available.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.

You are on Waiting Room / Area (Sub Wait). Skip to the next section.

Waiting Room / Area (Sub Wait)

• There is a waiting room / area.
• The waiting room / area is approximately 20m from the department entrance.
• There is level access into the waiting room / area.
• There is not a/are not door(s) into the waiting room / area.
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to wait within the seating area.
• Some chairs are permanently fixed.
• Chairs with armrests are not available.
• There is ample room for a wheelchair user to manoeuvre.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the waiting room / area.
• There is not a television.
• Vending machines are not available.
• A water dispenser is not available.
• There is not a play area or toys/books for a child to play with.
• There is not space for an assistance dog to rest within the seating area.
• Lighting levels are good.

You are on Waiting Room / Area (Corridor Subwait). Skip to the next section.

Waiting Room / Area (Corridor Subwait)

• There is a waiting room / area.
• The waiting room / area is approximately 47m from the department entrance.
• There is level access into the waiting room / area.
• There is a/are door(s) into the waiting room / area.
• The door(s) open(s) away from you (push).
• The door(s) is/are double width but one door is locked.
• The door(s) is/are permanently held open.
• The width of the door opening is 78cm (2ft 7in).
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to wait within the seating area.
• No chairs are permanently fixed.
• Chairs with armrests are not available.
• No tables are permanently fixed.
• There is not ample room for a wheelchair user to manoeuvre.
• The manoeuvring space is obstructed by seating and the table.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the waiting room / area.
• There is not a television.
• Vending machines are not available.
• A water dispenser is not available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are varied.

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• Comments View
  • At the time of the survey (November 2024), there was a height adjustable table in the waiting area.

You are on Consultation / Treatment Room (Bloods Room). Skip to the next section.

Consultation / Treatment Room (Bloods Room)

• There is / are 1 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Bloods Room.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) may be difficult to open.
• The width of the door opening is 86cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is not room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is/are height adjustable.
• All chairs have armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (Laser Room 2). Skip to the next section.

Consultation / Treatment Room (Laser Room 2)

• There is / are 2 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Laser Room 2.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 86cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist is not available.
• There is a chair.
• No chairs are permanently fixed.
• Some chairs are height adjustable.
• There are no chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (Interview Room). Skip to the next section.

Consultation / Treatment Room (Interview Room)

• There is / are 1 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Interview Room.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 83cm (2ft 9in).
• The type of flooring is vinyl/laminate.
• There is not room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist is not available.
• There is a chair.
• No chairs are permanently fixed.
• Some chairs are height adjustable.
• There are no chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are adjustable.

You are on Toilet with Adaptations (Male Accessible Toilet - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Male Accessible Toilet - Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • The accessible toilet was out of use at the time of the survey.
  • This accessible toilet is located on the department corridor.
  • This accessible toilet is approximately 5m from the department entrance.
  • There is step-free access into the accessible toilet.
  • This is a male toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a sliding bolt.
  • The width of the accessible toilet opening is 89cm (2ft 11in).
  • The contrast between the internal door and wall is high.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 150cm x 187cm (4ft 11in x 6ft 2in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 89cm.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The visual contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The contrast between the walls and floor is high.
  • There is an emergency alarm.
  • The emergency alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are pedal bin disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 156cm and 166cm from the floor.
• Additional Fixtures View
  • There is not a mirror.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 80cm (2ft 7in).
  • The contrast between the toilet roll holder and the wall is medium.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 77cm (2ft 6in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 140cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 127cm (4ft 2in).
  • The contrast between the towel dispenser and the wall is medium.
  • There is not a hand dryer.
• Comments View
  • There is a door to access the cubicles for the toilet with adaptations.
    
  • The door opens inwards (push).
    
  • The width of the door is 78cm.

You are on Standard Toilet(s) (Male and Female). Skip to the next section.

Standard Toilet(s) (Male and Female)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located on the department corridor.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 5m from the department entrance.
  • There is pictorial and written text signage on or near the toilet door.
  • The visual contrast between the external toilet door(s) and wall(s) is high.
  • The colour contrast between the internal toilet door(s) and wall(s) is high.
  • The colour contrast between the walls and floor is high.
  • Toilet seats do not have a high visual contrast.
  • An ambulant toilet cubicle is available.
  • There are horizontal wall mounted rails available on both sides of the toilet.
  • The visual contrast of the horizontal wall mounted grab rail(s) in the ambulant cubicle(s) is high.
  • The ambulant toilet does not have vertical wall mounted grab rails.
  • The height of the wash basin(s) is 83cm.
  • The wash basin(s) tap type is lever.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is located above the wash basins.
  • Lighting levels are moderate to good.
• Baby Changing Facilities View
  • Baby change facilities are available in both the female and male toilets.
  • There is a flip down baby change table available.
  • The height of the baby change table is 92cm.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Getting To and Around Royal Victoria Hospital link (new tab) - click here.
• Parking at Royal Victoria Hospital link (new tab) - click here.
• Outpatients - Building Guide link (new tab) - click here.
• ENT Building Guide link (new tab) - click here.
• Entrances at Royal Victoria Hospital link (new tab) - click here.
• Public Toilets at Royal Victoria Hospital link (new tab) - click here.