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Lower Henwick Farm House

Turnpike Road, Thatcham, Berkshire, RG18 3AP

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Access Guide

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Overview (Lower Henwick Farm House)

  • About View
    • This is a community mental health clinic.
    • Services available in the venue include: a specialist CAMHS Community Team, Autism Assessment Team and an ADHD Team.
    • View information on opening times
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via ramp at the most accessible entrance.
    • The following areas have step-free access via ramps or slopes: steep ramps for access to the Art Therapy room on the ground floor right hand corridor and a steep ramp for access to the stairwell, Garden Room and Old Kitchen Room on the ground floor left hand corridor.
    • The following areas have stepped access: all facilities on the first floor of the building.
    • Access throughout may include uneven surfaces, manual doors, doors permanently held open and narrow walkways.
    • The ground and first floor can be accessed via stairs.
  • Getting Help and Assistance View
    • There is seating available.
    • There is a portable hearing assistance system.
    • British Sign Language interpreters can be provided on request.
    • Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: Wi-Fi.
    • Staff receive the following training: disability awareness training, autism training.

Toilet and Changing Facilities (Lower Henwick Farm House)

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located on the ground floor of the building, off the reception waiting area.
    • The toilet with adaptations has a transfer space on both sides.

Parking (Lower Henwick Farm House)

  • Car Park View
    • The car park is located at the front of the venue.
    • The car park is open air/surface.
    • The car park surface consists of loose chippings and unsurfaced areas.
    • There are no designated Blue Badge parking bays available.
  • Charges and Restrictions View
    • This car park is for staff and visitors only.
    • Parking is free for all users.
    • Clearly presented parking signs are not available.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Entrance (Lower Henwick Farm House)

  • This entrance is located at the front of the venue.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a steep gradient.
  • The ramp is over 150cm wide with handrails on both sides.
  • There is 1 step .
  • The step is unmarked.
  • The height of the step is not between 15cm and 18cm.
  • The height of the highest step is 5cm.
  • The step is located in the entrance threshold.
  • There is an intercom at a height of 141cm.
  • There is a single manual door at this entrance.
  • The door opens away from you.
  • The width of the opening is 89cm.
  • The door has a high visual contrast.
  • There is a second single manual door.
  • The second door opens towards you.
  • The width of the opening is 77cm.
  • The second door has a low visual contrast.
  • There is step-free access via ramp as you enter.
  • The ramp has a slight gradient.
  • The ramp is between 75cm and 150cm wide with a handrail on the left going up.

Reception (Lower Henwick Farm House)

  • The reception is located immediately ahead as you enter the venue.
  • The distance from the main entrance is 4m.
  • The most accessible route to reception has narrow walkways.
  • There is step-free level access to reception.
  • The height of the reception desk is 124cm.
  • There is not a lowered section at the desk.
  • The reception has windows.
  • There is a clearly signed portable hearing assistance system.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
  • There is no (or very little) background noise in this area.
  • Some flooring is shiny.
  • Lighting levels vary due to the size of the space.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs without armrests.
  • Furniture available in this area includes: tables.

Getting Around (Lower Henwick Farm House)

  • There is step-free level access throughout the majority of areas.
  • The following areas have step-free access via ramps or slopes: steep ramps for access to the Art Therapy room on the ground floor right hand corridor and a steep ramp for access to the stairwell, Garden Room and Old Kitchen Room on the ground floor left hand corridor.
  • The following areas have stepped access: all facilities on the first floor of the building.
  • Access throughout may include uneven surfaces, manual doors, doors permanently held open and narrow walkways.
  • There is a high visual contrast between the walls and floor in all walkways.
  • There is no (or very little) background noise.
  • Wayfinding signage is not provided.
  • Signage is not clearly visible.
  • The colour, design and typeface of signs is not consistent throughout.
  • Seating available in the walkways includes: chairs without armrests.
  • Lighting levels vary due to the size of the space.

Consultation / Medical Room (Ground Floor - Art Therapy Room)

  • There is 1 consultation/medical room available.
  • The room surveyed was; Art Therapy Room.
  • The room is located along the ground floor right hand corridor.
  • The most accessible route to the room has steep ramps or slopes, uneven surfaces, manual doors, doors permanently held open and narrow walkways.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a low visual contrast.
  • The door opens inwards.
  • The width of the opening is 70cm.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a medium visual contrast.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: tables and long tables.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • The height of the wash basin is 92cm.
    The height of the soap dispenser is 108cm.
    The height of the towel dispenser is 120cm.

Consultation / Medical Room (Ground Floor - The Old Kitchen)

  • There are 2 consultation/medical rooms available.
  • The room surveyed was; The Old Kitchen.
  • The room is located along the ground floor left hand corridor.
  • The most accessible route to the room has a steep ramp or slope, uneven surfaces, manual doors and narrow walkways.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a low visual contrast.
  • The door opens inwards.
  • The width of the opening is 70cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests, chairs without armrests and height adjustable chairs.
  • Furniture available in the room includes: tables and coffee tables.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Stairs (Lower Henwick Farm House)

  • The stairs surveyed are located along the ground floor left hand corridor.
  • There is a single manual door to access the stairwell.
  • The ground and first floor can be accessed by these stairs.
  • There are 17 steps between floors.
  • The steps are clearly marked and have a handrail on the right going up.
  • The handrail is not easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.

Consultation / Medical Room (First Floor - The Blue Room)

  • There are 3 consultation/medical rooms available.
  • The room surveyed was; The Blue Room.
  • The room is located on the first floor of the building, to the right as you exit the stairwell.
  • The most accessible route to the room has a steep ramp or slope, steps, uneven surfaces, manual doors and narrow walkways.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a low visual contrast.
  • The door opens outwards.
  • The width of the opening is 70cm.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests and chairs without armrests.
  • Furniture available in the room includes: tables, coffee tables and desks.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Consultation / Medical Room (First Floor - The QB Room)

  • There is 1 consultation/medical room available.
  • The room surveyed was; The QB Room.
  • The room is located on the first floor of the building, to the right as you exit the stairwell.
  • The most accessible route to the room has a steep ramp or slope, steps, uneven surfaces, manual doors and narrow walkways.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a low visual contrast.
  • The door opens inwards.
  • The width of the opening is 69cm.
  • There is step-free level access throughout the room.
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: tables and desks.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Consultation / Medical Room (First Floor - The Treatment Room)

  • There is 1 consultation/medical room available.
  • The room surveyed was; The Treatment Room.
  • The room is located on the first floor of the building, to the right as you exit the stairwell.
  • The most accessible route to the room has a steep ramp or slope, steps, uneven surfaces, manual doors and narrow walkways.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a low visual contrast.
  • The door opens inwards.
  • The width of the opening is 70cm.
  • There is step-free level access throughout the room.
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is not space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 185cm.
  • Furniture available in the room includes: tables.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • The height of the wash basin is 86cm and the hand sanitiser is 122cm.

Toilet with Adaptations (Transfer Both Sides)

  • Location and Access View
    • The toilet surveyed is located off the reception waiting area.
    • The distance from the main entrance is 10m.
    • The most accessible route to the toilet has step-free level access and narrow walkways.
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a low visual contrast.
    • The width of the door opening is 80cm.
    • The door has a twist lock.
    • Internally the door has a low visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 248cm (width) x 226cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is lateral transfer space on both sides of the toilet, however the left side is obstructed.
    • The lateral transfer space on the left is 74cm (from the side of the toilet pan).
    • The lateral transfer space on the right is 77cm (from the side of the toilet pan).
    • There is a push button flush on the wall above the cistern.
    • There is no horizontal grab rail for the toilet.
    • There are vertical grab rails on both sides of the toilet.
    • The vertical grab rails have a high visual contrast.
    • There is a dropdown rail on the left as you face the toilet.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which cannot be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 73cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a push tap.
    • The vertical grab rail is on the left as you face the wash basin.
    • The wash basin grab rail has a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 112cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a medium visual contrast.
    • The towel dispenser is 113cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin and a waste bin.
    • There is one coat hook.
    • The coat hook is 180cm from the floor.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.