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Whitley Health And Social Services Centre

268 Northumberland Avenue, Reading , Berkshire, RG2 7PJ

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Access Guide

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Overview (Whitley Health and Social Services Centre)

  • About View
    • This is a community health centre with multiple services available.
    • Services available in the venue include: Speech and Language Therapy, Dental, Baby Clinics, Children's Integrated Therapy, Continence, Heart Function.
    • View information on opening times
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via slope at the most accessible entrance.
    • There is step-free level access throughout, this may include the use of a lift.
    • Access throughout may include manual doors.
    • The ground and first floors can be accessed via a standard lift and stairs.
  • Getting Help and Assistance View
    • There is seating available.
    • There is a fixed hearing assistance system.
    • Documents are available in the following formats: large print.
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: Wi-Fi.

Toilet and Changing Facilities (Whitley Health and Social Services Centre)

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located to the left as you enter the building.
    • The toilet with adaptations has no transfer space available.
    • The male and female step-free toilet facilities are located to the left as you enter the building.

Parking (Whitley Health and Social Services Centre Car Park)

  • Car Park View
    • The car park is located at the front of the building.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 3 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked and signposted.
    • The surveyed Blue Badge parking bay dimensions are 238cm (width) x 471cm (depth).
    • The hatched/marked zones vary between bays.
    • The width of the marked zone is 123cm.
    • The nearest designated bay is 8m from the main entrance.
    • The most accessible route from the Blue Badge parking has a steep ramp or slope and bollards.
    • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for staff, visitors and Blue Badge holders only.
    • Parking is free for all users.
    • Clearly presented parking signs are available.
  • Drop-off Point View
    • There is not a designated drop-off point available.
  • On-street Parking View
    • On-street designated Blue Badge parking and standard parking is available.
    • The on-street designated Blue Badge parking bays are located on Honiton Road.
    • The Blue Badge bays are clearly marked.

Entrance (Whitley Health and Social Services Centre Main Entrance)

  • This entrance is located at the front of the building.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a steep gradient.
  • The height of the hand sanitiser is 141cm.
  • There are double automatic doors at this entrance.
  • The doors open towards you.
  • The width of the opening is 140cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a medium visual contrast.
  • There is a second set of double automatic doors .
  • The second set of doors are permanently held open.
  • The width of the opening is 153cm.
  • The second set of doors have a high visual contrast.

Reception (Whitley Health and Social Services Centre Main Reception)

  • The reception is located ahead as you enter the building.
  • The distance from the Whitley Health and Social Services Centre main entrance is 6m.
  • There is step-free level access to reception.
  • The height of the reception desk is 90cm.
  • There is not a lowered section at the desk.
  • The reception has windows.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is no (or very little) background noise in this area.
  • The flooring is shiny.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.
  • Furniture available in this area includes: tables and coffee tables.

Getting Around (Whitley Health and Social Services Centre)

  • There is step-free level access throughout all areas, this may include the use of a lift.
  • Access throughout may include manual doors.
  • The flooring is shiny.
  • There is a high visual contrast between the walls and floor in all areas.
  • There is no (or very little) background noise.
  • Wayfinding signage is not provided.
  • Some signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is not consistent throughout.
  • Seating available in the walkways includes: chairs with armrests.
  • Lighting levels vary due to the size of the space.

Lift (Whitley Health and Social Services Centre)

  • The lift surveyed is located to the left as you enter the building.
  • The distance from the main entrance is 8m.
  • The most accessible route to the lift has step-free level access.
  • The ground and first floors are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a high visual contrast.
  • The majority of the external controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 80cm.
  • The internal dimensions of the lift are 100cm (width) x 143cm (depth).
  • The internal lift control buttons have tactile markings and a high visual contrast.
  • Some of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a visual floor indicator and a seat.
  • The lift seat is 48cm from the floor.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Stairs (Whitley Health and Social Services Centre)

  • The stairs surveyed are located to the left as you enter the building.
  • There is a single manual door to access the stairwell.
  • The ground and first floors can be accessed by these stairs.
  • There are 19 steps between floors.
  • The steps are clearly marked and have a handrail on the left going up.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is between 30cm and 45cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Consultation / Medical Room (Clinic 1)

  • There are 2 consultation/medical rooms available.
  • The room surveyed was; Clinic 1.
  • The room is located on the ground floor, on the right side of the building.
  • The most accessible route to the room has step-free level access and manual doors.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • The height of the hand sanitiser is 136cm.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 77cm.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor have a low visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 192cm.
  • Seating available in the room includes: chairs with armrests and chairs without armrests.
  • Furniture available in the room includes: desks.
  • The furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Consultation / Medical Room (Speech and Language Therapy)

  • There are 2 consultation/medical rooms available.
  • The room surveyed was; Speech and Language Therapy.
  • The room is located on the ground floor, on the left side of the building.
  • The most accessible route to the room has step-free level access and manual doors.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • The height of the hand sanitiser is 109cm.
  • There is a single manual door with a low visual contrast.
  • The door opens inwards.
  • The width of the opening is 74cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests and chairs without armrests.
  • Furniture available in the room includes: tables and desks.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Toilet with Adaptations (No Transfer Space)

  • Location and Access View
    • The toilet surveyed is located to the left as you enter the building.
    • The distance from the Whitley Health and Social Services Centre main entrance is 10m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is tactile and pictorial signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 83cm.
    • The door has a twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a low visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 140cm (width) x 169cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is not a lateral transfer space next to the toilet.
    • There is a spatula flush on the left as you face the toilet.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown rail on the left as you face the toilet.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 97cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 92cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a low visual contrast.
    • The towel dispenser is 84cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is no mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin and a pedal bin.
    • There are no coat hooks.
    • The walls and floor have a high visual contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.