You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request, different languages on request, voice recognition CD on request and audio on request.
• There is an assistance dog toilet or toileting area at the stadium/near by.
• The assistance dog toilet or toileting area is located on the grass areas surrounding the stadium.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include wheelchairs.
• To obtain mobility aids please contact a member of staff.

You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • The stadium is located on Kathryn Avenue at Monks Cross to the north east of York, it can be accessed via the A64 and A1237.
  • Stadium parking is either at the East Stand car park or by using the Park and Ride on matchdays. Both car parks have Blue Badge bays and ample standard car parking.
• By Bus View
  • There is a bus stop within 150 metres of the stadium.
  • Monks Cross Park and Ride is approximately 70m away, facing the south stand of the stadium. There are frequent buses to the centre of York.
  • For more information on park and ride information please click here (opens new tab).
• By Train View
  • The nearest Railway Station is York.
  • York Station is 3 miles away to the south-west, with direct links to the East Coast main line.
  • For more information on train times please click here (opens new tab).

You are on Related Access Guides (Car Park). Skip to the next section.

Related Access Guides (Car Park)

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• York Stadium Car Parking link (new tab) - click here

You are on Outer Concourse. Skip to the next section.

Outer Concourse

• There is step free access around the outer concourse, however, there are some slight and very slight slopes in places. Some of the concrete paving slabs have a dark pattern that could be misconstrued as steps. The surface of the concourse varies between concrete paving slabs and tarmac. There are lampposts on route that could cause a collision hazard. Along the south stand there are support beams that could also be a collision hazard. Along the outer concourse by the west stand there are plastic bins that can block the pavement.
• There is a ticket booth on the outer concourse of the west and north stands. There is step free access to both of the ticket booths, but there is a slight slope to access the ticket booth on the north stand.
• There is step free access from the outer concourse to all of the stands.
• On specific match days, some roads may be closed.
• Clear directional signage is not provided on the concourse.
• There is a stadium plan/map on the concourse.
• There is a steward/member of staff available for assistance on matchdays.

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• Stand(s) View
  • For more information on the York Stadium North Stand please click here - (new tab).
  • For more information on the York Stadium West Stand please click here - (new tab).
  • For more information on the York Stadium - South Stand please click here - (new tab).
• Main Reception / Hospitality View
  • For more information on York Stadium Hospitality please click here - (new tab).

You are on Access Point (East Stand North Concourse Entrance Gate 13). Skip to the next section.

Access Point (East Stand North Concourse Entrance Gate 13)

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• Access Point View
  • This information is for the access point located on the outer wall of the northern end of the east stand.
  • The access point is not clearly signed.
  • There is step-free access to the access point.
  • The access point door(s) does/do contrast visually with its immediate surroundings.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the access point opening is 310cm.
  • There is a steward available for assistance.
  • The nearest accessible toilet is 10m from the access point.
• Access to the Stand Concourse View
  • There is step-free access from the access point to the stand concourse.
• Additional Information View
  • This entrance gives access to the north concourse of the east stand and the designated seating area. A steward will scan your match day ticket.

You are on Turnstile(s) (East Stand North Concourse Entrance Gate). Skip to the next section.

Turnstile(s) (East Stand North Concourse Entrance Gate)

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• Turnstile(s) View
  • This information is for the turnstile(s) located on the outer wall of the north of the east stand.
  • The turnstile(s) used to access the stand is/are 7, 8, and 9.
  • The turnstile(s) is/are clearly signed.
  • The turnstiles are all similar.
  • The turnstile(s) surveyed was/were turnstile 7.
  • There is step-free access to the turnstile(s) surveyed.
  • The turnstile(s) opening width is 52cm.
  • There is a/are fixed ticket reader(s) at the turnstile(s) surveyed.
  • The height of the ticket reader(s) is/are 109cm.
  • There is a steward available for assistance.
  • The turnstile(s) can be overcome by using access point 13, to the right.
• Access to the Stand Concourse View
  • There is step-free access from the turnstile(s), to the stand concourse.
• Additional Information View
  • This turnstile gives access to the north of the east stand.

You are on Access Point (East Stand South and South Stand Gate 14). Skip to the next section.

Access Point (East Stand South and South Stand Gate 14)

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• Access Point View
  • This information is for the access point located at the corner of the east and south stands.
  • The access point is not clearly signed.
  • There is ramped/sloped access to the access point.
  • The gradient of the ramp/slope is slight.
  • The access point door(s) does/do contrast visually with its immediate surroundings.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the access point opening is 275cm.
  • There is a steward available for assistance.
  • The nearest accessible toilet is 20m from the access point.
  • This access point gives access to the south concourse of the east stand and all of the south stand.
• Access to the Stand Concourse View
  • There is step-free access from the access point to the stand concourse.
  • Access gate 15 is to the left of the turnstiles and is similar to gate 14.
• Additional Information View
  • A steward will scan your match day ticket.

You are on Turnstile(s) (East Stand South and South Stand). Skip to the next section.

Turnstile(s) (East Stand South and South Stand)

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• Turnstile(s) View
  • This information is for the turnstile(s) located east stand south and south stand.
  • The turnstile(s) used to access the stand is/are 1, 2, 3 4, 5, and 6.
  • The turnstile(s) is/are clearly signed.
  • The turnstiles are all similar.
  • The turnstile(s) surveyed was/were turnstile 2.
  • There is ramped/sloped access to the turnstile(s) surveyed.
  • The gradient of the ramp/slope is slight.
  • The turnstile(s) opening width is 52cm.
  • There is a/are fixed ticket reader(s) at the turnstile(s) surveyed.
  • The height of the ticket reader(s) is/are 109cm.
  • There is a steward available for assistance.
  • The turnstile(s) can be overcome by using access point 14 or 15.
• Access to the Stand Concourse View
  • There is step-free access from the turnstile(s), to the stand concourse.

You are on Stand. Skip to the next section.

Stand

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• Stand View
  • This stand is for home supporters.
  • This stand has a dedicated access point for wheelchair users.
  • There are designated spaces for wheelchair users within this stand.
  • Designated spaces for wheelchair users are located at pitchside.
  • Clear directional signage is not provided for the designated spaces.
  • There is designated seating for ambulant disabled people within the stand.
  • There is no specific seating area for ambulant supporters so please contact the club for more info.
  • There is step-free access throughout the concourse area(s).
  • The flooring in the concourse area(s) is concrete.
  • Clear directional signage is provided in the concourse area(s).
  • Background music/noise is played in the concourse area(s).
  • The concourse area(s) is/are congested on matchdays during busy periods (before kick off, just before and during half time and at the end of matches).
  • The colour contrast between the walls and floor in the concourse area(s) is high.
  • Lighting levels in the concourse area(s) are good.
  • There are food and drink counters situated along the concourse area(s).
  • Headsets for audio commentary cannot be used in this stand.
• Access to the Stand Seating View
  • There is step-free access from the concourse to stand seating.
  • There is/are 1-15+ clearly marked step(s) to access the rows of seating from here.
• Stand Facilities View
  • There is an/are accessible toilet(s) available within the stand.
  • The accessible toilet(s) is/are located in the main concourse.
  • There are standard toilets available within the stand.
  • There are ambulant cubicles available in the standard toilets.
  • There is not a separate parent and baby room within the stand.
  • The concourse is divided into 2 sections Access to the south concourse is via the East Stand South and South Stand Gate Access to the north concourse is via the East Stand North Concourse Entrance. Access to the designated seating is via the East Stand North Concourse Entrance.

You are on Food and Drink (North Concourse). Skip to the next section.

Food and Drink (North Concourse)

• The food and drink counter(s) is/are located ahead as you enter via the East Stand North Concourse Entrance.
• The food and drink counter(s) is/are not clearly signed.
• There is step-free access to the food and drink counter(s).
• The height of the food and drink counter(s) is/are medium height (77cm - 109cm).
• There is not a lowered section at the food and drink counter(s).
• There is not a hearing assistance system at the food and drink counter(s).
• Takeaway cups are available.
• Takeaway cutlery is available.
• Drinking straws are available.
• There is a steward available to provide assistance with ordering food and drink.
• Stewards can assist in taking food and drink to the designated seating area(s).

You are on Food and Drink (East Stand South and South Stand Access Point). Skip to the next section.

Food and Drink (East Stand South and South Stand Access Point)

• The food and drink counter(s) is/are located ahead as you enter via the East Stand South and South Stand Access Point.
• The food and drink counter(s) is/are not clearly signed.
• There is step-free access to the food and drink counter(s).
• The height of the food and drink counter(s) is/are medium height (77cm - 109cm).
• There is not a lowered section at the food and drink counter(s).
• There is not a hearing assistance system at the food and drink counter(s).
• Takeaway cups are available.
• Takeaway cutlery is available.
• Drinking straws are available.
• There is a steward available to provide assistance with ordering food and drink.
• Stewards can assist in taking food and drink to the designated seating area(s).
• This food and drink counter serves the south of the east stand and the south stand.

You are on Designated Seating Area(s). Skip to the next section.

Designated Seating Area(s)

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• Seating Area 1 View
  • This information is for the designated seating area located at pitchside.
  • There is step-free access to the designated seating area.
  • The designated seating area(s) is/are not clearly marked/signed.
  • The view from the seating area is good.
  • There is/are 6 designated space(s) for wheelchair users in the seating area.
  • Companions sit next to you.
  • There is sufficient space for an assistance dog to rest.
  • There is a dedicated steward to provide assistance.
  • There is an accessible toilet close to the seating area.

You are on Accessible Toilet(s) (South Concourse - Left Hand Transfer). Skip to the next section.

Accessible Toilet(s) (South Concourse - Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located in the concourse, to the right as you enter via the East Stand South and South Stand entrance.
  • This accessible toilet is approximately 20m (21yd 2ft) from the East Stand South and South Stand designated entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 100cm (3ft 3in).
  • The contrast between the internal door and wall is high.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is low.
• Toilet Features View
  • The dimensions of the accessible toilet are 227cm x 246cm (7ft 5in x 8ft 1in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 161cm (5ft 3in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The contrast between the walls and floor is low.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are nappy/incontinence items bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 147cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 92cm (3ft).
  • The contrast between the toilet roll holder and the wall is low.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 73cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 81cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 89cm (2ft 11in).
  • The contrast between the hand dryer and the wall is medium.

You are on Accessible Toilet(s) (North Concourse - Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (North Concourse - Right Hand Transfer)

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• Location and Access View
  • This accessible toilet is located in the north concourse to the right as you enter via the East Stand North Concourse entrance.
  • This accessible toilet is approximately 5m (5yd 1ft) from the east stand, north concourse entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 100cm (3ft 3in).
  • The contrast between the internal door and wall is high.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is low.
• Toilet Features View
  • The dimensions of the accessible toilet are 224cm x 248cm (7ft 4in x 8ft 2in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 169cm (5ft 7in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The contrast between the walls and floor is low.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are nappy/incontinence items bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 147cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 103cm (3ft 5in).
  • The contrast between the toilet roll holder and the wall is low.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 73cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 88cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 89cm (2ft 11in).
  • The contrast between the hand dryer and the wall is medium.

You are on Outside Access (Match Day Hospitality Entrance). Skip to the next section.

Outside Access (Match Day Hospitality Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the East Stand.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Match Day Hospitality Entrance'.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The width of the opening is 180cm.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are located ahead as you enter.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are G, L1 (not used on match days), and L2 (Hospitality).
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The depth of the steps are 28cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are moderate to good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located ahead as you enter.
• The lift is clearly visible from the entrance.
• The lift is approximately 10m (10yd 2ft) from the entrance.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, L1 (not used on match days), and L2 (Hospitality).
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is low.
• The colour contrast between the external lift control plate and the wall is High.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 120cm x 150cm (3ft 11in x 4ft 11in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are moderate to good.
• There is a/are similar lift(s) available.

You are on Designated Seating Area(s) (East Stand - Upper Platform). Skip to the next section.

Designated Seating Area(s) (East Stand - Upper Platform)

• The name of the designated seating area is at the rear of the east stand.
• There is step-free access to the designated seating area.
• The designated seating area(s) is/are not clearly marked/signed.
• The view from the seating area is good.
• There is/are 12 designated space(s) for wheelchair users in the seating area.
• The number of spaces for wheelchair users varies (dependent on match/event).
• Companions sit next to you.
• There is sufficient space for an assistance dog to rest.
• There is a dedicated steward to provide assistance.
• There is an accessible toilet close to the seating area.
• The wheelchair spaces are split into two areas and are available for hospitality guests and general admission.

You are on Accessible Toilet(s) (Corridor - Near Hospitality Boxes and Directors Lounge - Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Corridor - Near Hospitality Boxes and Directors Lounge - Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located at the rear of the corridor near Hospitality Boxes and Directors Lounge.
  • This accessible toilet is approximately 5m (5yd 1ft) from the Hospitality Boxes.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 87cm (2ft 10in).
  • The contrast between the internal door and wall is high.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is medium.
• Toilet Features View
  • The dimensions of the accessible toilet are 140cm x 280cm (4ft 7in x 9ft 2in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 75cm (2ft 6in).
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The contrast between the walls and floor is high.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 150cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is low.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 80cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is high.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 91cm.