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York Stadium - Ticket Office and Club Shops

Kathryn Avenue, Monks Cross Drive, Huntington, York, YO32 9AF

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Access Guide

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Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request, different languages on request, voice recognition CD on request and audio on request.
  • There is an assistance dog toilet or toileting area at the stadium/near by.
  • The assistance dog toilet or toileting area is located on the grass areas surrounding the stadium.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.
  • To obtain mobility aids please contact a member of staff.

Getting Here

Related Access Guides (Car Park)

Outer Concourse

  • There is step free access around the outer concourse, however, there are some slight and very slight slopes in places. Some of the concrete paving slabs have a dark pattern that could be misconstrued as steps. The surface of the concourse varies between concrete paving slabs and tarmac. There are lampposts on route that could cause a collision hazard. Along the south stand there are support beams that could also be a collision hazard. Along the outer concourse by the west stand there are plastic bins that can block the pavement.
  • There is a ticket booth on the outer concourse of the west and north stands. There is step free access to both of the ticket booths, but there is a slight slope to access the ticket booth on the north stand.
  • There is step free access from the outer concourse to all of the stands.
  • On specific match days, some roads may be closed.
  • Clear directional signage is not provided on the concourse.
  • There is a stadium plan/map on the concourse.
  • There is a steward/member of staff available for assistance on matchdays.

Ticket Office(s) (External Ticket Office)

  • There is/are 2 ticket office(s) located around the stadium.
  • There is a clear unobstructed route to the ticket office(s).
  • There are not windows, TVs, glazed screens or mirrors at/behind the ticket office(s) which could adversely affect the ability of someone to lip read.
  • The ticket office(s) is/are not placed in front of a background which is patterned.
  • The ticket office(s) is/are staffed.
  • There is not a hearing assistance system at the ticket office(s).
  • There are external ticket offices in the outer concourse of the north and west stands. The height of the north stand external ticket counter is medium (104)cm. It has an easy slope to access. The height of the west stand external ticket counter is medium (79)cm. It has level access.

Outside Access (Match Day Hospitality Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the East Stand.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Match Day Hospitality Entrance'.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The width of the opening is 180cm.

Outside Access (East Stand Car Park Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the leisure centre leading from the east stand car park.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'BETTER YORK LEISURE CENTRE/WE ARE YORK'.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the opening is 197cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the opening is 108cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There are 2 sets of similar first and second sets doors at this entrance. The doors surveyed were to the right. The first set of doors to the right has a threshold as you exit. The first set of doors to the left do not have a threshold. The first set of doors to the right has a recess providing some weather protection. The first set of doors to the left does not.
    • There is a slope with a very easy incline.

Outside Access (Leisure Centre North entrance)

  • Entrance View
    • This information is for the entrance located to the left of the York Stadium north stand.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Welcome to York Stadium Leisure Complex'.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the opening is 154cm.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the opening is 157cm.
    • There is a slope with a very easy incline.

Entrance (Ticket Office and York City FC Club Shop)

  • Entrance View
    • This information is for the entrance located at the rear of the Foyer.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Ticket Office + YCFC Club Shop'.
    • There is step-free access at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are easy to open.
    • The width of the opening is 88cm.

Shop (Ticket Office and York City FC Shop)

  • Inside Access View
    • There is step-free access throughout the aisles.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • The flooring throughout the aisles is vinyl.
    • There is high colour contrast between the walls and floor in all areas.
    • Background music is not played.
    • The lighting levels are good.
  • Till(s)/Counter(s) View
    • There is/are 2 till(s)/counter(s) available.
    • There is a/are payment counter(s) and ticket counter(s) available.
    • The counters are located to the left after you enter the shop.
    • The till(s)/counter(s) is/are clearly signed.
    • There is step-free access to the till(s)/counter(s).
    • There is a clear accessible route to the till(s)/counter(s).
    • The nearest till(s)/counter(s) is/are approximately 2m from the entrance.
    • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are placed in front of a background which is patterned.
    • The height of the till(s)/counter(s) is/are high (110cm+).
    • There is a low section at the till(s)/counter(s) with a height of 76cm or below.
    • There is a clear knee recess beneath the low/lowered section(s) of the till(s)/counter(s).
    • There is not a hearing assistance system at the till(s)/counter(s).

Entrance (York Knights Club Shop)

  • Entrance View
    • This information is for the entrance located at the rear of the foyer.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'York Knights'.
    • There is step-free access at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are easy to open.
    • The width of the opening is 88cm.

Shop (York Knights)

  • Inside Access View
    • There is step-free access throughout the aisles.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • The flooring throughout the aisles is carpet.
    • There is high colour contrast between the walls and floor in all areas.
    • Background music is played.
    • The lighting levels are good.
  • Till(s)/Counter(s) View
    • There is/are 1 till(s)/counter(s) available.
    • There is a/are payment counter(s) available.
    • Ahead as you enter.
    • The till(s)/counter(s) is/are clearly signed.
    • There is step-free access to the till(s)/counter(s).
    • There is a clear accessible route to the till(s)/counter(s).
    • The nearest till(s)/counter(s) is/are approximately 4m from the entrance.
    • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are placed in front of a background which is patterned.
    • The height of the till(s)/counter(s) is/are low (76cm or lower).
    • There is not a hearing assistance system at the till(s)/counter(s).

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) available.
  • The nearest accessible toilet(s) is/are located in the main concourse of the library and leisure centre.

Standard Toilet(s)

  • Standard toilet facilities are not available.
  • The nearest standard toilet(s) is/are located in the main concourse of the library and leisure centre.