You are on Summary. Skip to the next section.

Summary

• Services/facilities within the venue include a housing office with meeting rooms.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a colleague available for help and assistance.
• There is not a colleague trained in British Sign Language.
• British Sign Language interpreters can be provided on request.
• The alternative formats documents can be provided in include: different languages on request, audio on request, large print on request, Braille on request and Makaton on request.
• There is an assistance dog toilet or toileting area at the venue/nearby.
• The assistance dog toilet or toileting area is located on the grass areas at the front right of the building.
• Water bowls for assistance dogs are available.
• There are not mobility aids available.
• There is not a designated place of safety which can be used by people who may feel scared or at risk.

You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • Beyond housing is located on Ennis Road in the centre of Redcar, it can be accessed via the A1042.
  • There is 1 Blue Badge bay at the front of the building.
    There is a car park at the rear of the building with 3 Blue Badge bays and ample standard parking.
    There are also 4 electric vehicle charging bays at the rear of the building which contains 2 electric vehicle charging points.
• By Bus View
  • There is a bus stop within 150 metres of the venue.
  • The nearest bus stop is on Broadway East, approximately 110 metres away. it is served by X3 Sapphire, X3A sapphire, X4 Sapphire and X4A Sapphire and has direct links to Redcar and the surrounding areas.
  • For more information on bus times please click here (opens new tab).
• By Train View
  • The nearest Railway Station is Redcar Central Station.
  • Redcar Central Station is approximately 1.7 miles away to the north east, with direct links to Middlesbrough and the surrounding areas.
  • For more information on train times please click here (opens new tab).

You are on Opening Times (Phone Lines). Skip to the next section.

Opening Times (Phone Lines)

• Monday 08:00 - 18:00.
• Tuesday 08:00 - 18:00.
• Wednesday 08:00 - 18:00.
• Thursday 08:00 - 18:00.
• Friday 08:00 - 18:00.
• Saturday Closed.
• Sunday Closed.

You are on Opening Times (Reception). Skip to the next section.

Opening Times (Reception)

• Monday 09:00 - 16:00.
• Tuesday 09:00 - 16:00.
• Wednesday 09:00 - 16:00.
• Thursday 09:00 - 16:00.
• Friday 09:00 - 16:00.
• Saturday Closed.
• Sunday Closed.

You are on Parking (Front Car Park). Skip to the next section.

Parking (Front Car Park)

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• Parking View
  • The building does have its own parking facilities.
  • The car parking facilities are for Blue Badge holders only.
  • The car park is located at the front of the building.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • Clearly marked/signposted parent and child parking bays are not available.
  • All parking spaces are provided on a first come first served basis.
  • There is an overflow car park for staff and visitors.
  • There is a separate car park at the rear of the building.
• Blue Badge Parking View
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • There is/are 1 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 216cm x 470cm (7ft 1in x 15ft 5in).
  • The Blue Badge parking bays have a marked zone to one side and the rear.
  • The marked zones around the Blue Badge parking bay(s) have at least the recommended width of 120cm.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Paying View
  • There are no parking charges for the car park.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The entrance is clearly visible from the car park.
  • The surface on the approach to the entrance is tarmac and concrete tiles.
  • There is not a road to cross between the car park and the entrance.
  • There is tactile paving on dropped kerbs between the car park and the entrance.
  • The nearest designated Blue Badge parking bay is approximately 15m (16yd 1ft) from the main entrance.
• Drop-off Point(s) View
  • There is not a/are not clearly marked drop-off point(s).

You are on Parking (Rear Car Park). Skip to the next section.

Parking (Rear Car Park)

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• Parking View
  • The building does have its own parking facilities.
  • The car park is located at the rear of the building.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • Clearly marked/signposted parent and child parking bays are not available.
  • All parking spaces are provided on a first come first served basis.
  • There is an additional car park for visitors.
  • There is 1 Blue Badge bay at the front of the building.
• Blue Badge Parking View
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • There is/are 3 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 222cm x 482cm (7ft 3in x 15ft 10in).
  • The Blue Badge parking bays have a marked zone to both sides and rear.
  • The marked zones around the Blue Badge parking bay(s) have at least the recommended width of 120cm.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Paying View
  • There are no parking charges for the car park.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The entrance is not clearly visible from the car park.
  • The route from the car park to the entrance is not clearly signposted.
  • The surface on the approach to the entrance is tarmac and concrete tiles.
  • There is not a road to cross between the car park and the entrance.
  • There is some tactile paving on dropped kerbs between the car park and the entrance.
  • The nearest designated Blue Badge parking bay is approximately 50m (54yd 2ft) from the main entrance.
• Drop-off Point(s) View
  • There is not a/are not clearly marked drop-off point(s).

You are on Electric Vehicle Charging Points (Rear Car Park). Skip to the next section.

Electric Vehicle Charging Points (Rear Car Park)

• There is a/are electric vehicle charging point(s) available.
• The provider of the charging point(s) is EV Charge.
• Type (Rapid) charging is available.
• The electric vehicle charging point(s) is/are located in the rear car park, to the left of the Blue Badge bays.
• Staff are able to provide assistance with the electric vehicle charging points.
• Customers must phone Beyond Housing in advance to gain assistance.
• There is/are 4 electric vehicle charging point(s).
• The electric vehicle charging bay(s) is/are clearly marked and signposted.
• The dimensions of the electric vehicle charging bay(s) surveyed are 235cm x 485cm.
• The charging point(s) is/are located to the rear as you approach the bay(s).
• The height of the electric vehicle charging point controls/screen is 127cm.
• The height of the electric vehicle charging point nozzle slot is 116cm.
• An app is required to use the charging point(s).
• Parking charges apply for all users (including Blue Badge holders).
• Charging for all users is limited to unlimited.
• Payment signs are provided.
• Payment signs are clearly presented.
• Payment for charging is made over the phone and via an app/online.
• There is an 11cm high step, created by the kerb which must be overcome to access the charging units (photographs 7 and 8).
• For more information and a guide to electric vehicle charging please click here.
• There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.

You are on Approach (Front Car Park to Main Entrance). Skip to the next section.

Approach (Front Car Park to Main Entrance)

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• Approach View
  • The surface of the approach is tarmac and concrete tiles.
  • The approach surface is uneven in places.
  • There is step-free access on the approach.

You are on Approach (Rear Car Park to Main Entrance). Skip to the next section.

Approach (Rear Car Park to Main Entrance)

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• Approach View
  • The surface of the approach is tarmac and concrete tiles.
  • The approach surface is uneven in places.
  • There is step-free access on the approach.
  • There is a slope with a very easy incline.
• Comments View
  • From the rear car park, go to left side of building and the car park entrance. Follow the road, over the speed bump and turn left onto the pavement. There is an unmarked dropped kerb here with a 1.5cm lip.
  • Follow the pavement along for 20 metres and turn left.
  • There is a very easy slope at this corner.
  • Follow the pavement and the entrance will be ahead on the left.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the building.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Beyond Housing'.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the opening is 128cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the opening is 134cm.

You are on Reception. Skip to the next section.

Reception

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• Reception Seating Area View
  • There is no reception desk.
    As you arrive you will be met by a meet and greet colleague who will show you to the correct area or department.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access View
  • There is step-free access throughout the building.
• Circulation View
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is carpet, tiles and wood.
  • There is some flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
  • Handrails with a rounded or oval profile are not provided in corridors/walkways.
  • There is good colour contrast between the walls and floor in all areas.
  • There is bench seating and also a mixture of single seats with and without armrests at regular intervals.
  • The lighting levels are good.
• Signage View
  • Wayfinding signage is not provided.
• Audio View
  • This venue does not play background music in public areas.
  • There is a hearing assistance system in the public areas of the building.
  • The system is a portable loop.
  • Portable hearing loops are available on request from a colleague.
  • Staff are trained to use the hearing system.
  • The hearing assistance system was not tested at the time of the survey.
• Comments View
  • There are support pillars throughout the building which are clearly marked.
  • The support pillars do restrict the width of the circulation routes but not to less than 120cm.

You are on Seating Areas. Skip to the next section.

Seating Areas

• There are seating areas at regular intervals throughout the building.
• There is bench seating, armchairs with low armrests and seating with armrests.
• Some of the seating has tables or coffee tables.
• The height to the underneath of the tables is 70cm.
• The surface height of the coffee tables is 40cm.
• There are some high tables at a height of 91cm.
• There are booths.
• The booths have bench seating.
• The tables in the booths are fixed and are 70cm high.
• There is room for a wheelchair user to sit at the booths at the front.

You are on Kitchen Area. Skip to the next section.

Kitchen Area

• The kitchen area is to the right as you enter.
• There is a table.
• The table is fixed at a surface height of 90cm.
• There is a low section of the table with a surface height of 76cm.
• There is a worksurface.
• The worksurface is 92cm high.
• There is a sink with a surface height of 93cm.
• The sink has lever mixer taps.
• The flooring in the kitchen area is vinyl.
• There is not a 150cm by 150cm turning space for a wheelchair user to manoeuvre.

You are on Consultation Room A. Skip to the next section.

Consultation Room A

• There are 2 consultation rooms.
• Both rooms are identical.
• Consultation Room A is located to the left as you enter.
• Consultation room A is approximately 5 metres from the main entrance.
• There is a door to enter the room.
• The door is located to the front left of the room.
• The door opens away from you (push).
• The door may be difficult to open.
• The door is 76cm wide.
• There is a second door at the rear left of the room.
• This is a separate access point and is identical to the one surveyed.
• There is not a 150cm by 150cm turning space to allow a wheelchair user to manoeuvre.
• The flooring is carpet which has large repeating patterns.
• The flooring in the consultation room is carpet.
• The carpet does have large repeating patterns.
• There is a fixed table in the room.
• The table is 70cm high to the underside.
• There are chairs.
• The chairs have armrests.

You are on General Quiet Room. Skip to the next section.

General Quiet Room

• The general quiet room is to the left as you enter and is just past Consultation Rooms A and B.
• The general quiet room is approximately 10 metres from the main entrance.
• This room is not a safe space but is available for making undisturbed phone calls.
• There is a door to enter the quiet room.
• The door opens away from you (push).
• The door may be difficult to open.
• The door is 78cm wide.
• The flooring in the room is carpet.
• The carpet does have large repeating patterns.
• There is not a 150cm by 150cm turning space within the room.
• There is a fixed desk at a height of 72cm to the underside.
• There is a chair with armrests.

You are on Accessible Toilet(s) (Left Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located to the right as you enter, just past the kitchen and facing the seating pods.
  • This accessible toilet is approximately 8m (8yd 2ft) from the main entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is tactile and pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 87cm (2ft 10in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is fair.
• Toilet Features View
  • The dimensions of the accessible toilet are 194cm x 212cm (6ft 4in x 6ft 11in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 128cm (4ft 2in).
  • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and nappy/incontinence items bin disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is good.
  • There is not a toilet roll holder.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is not a wall fixed soap dispenser.
  • There is a handheld soap dispenser available.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 92cm (3ft).
  • The contrast between the hand dryer and the wall is good.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.

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• Comments View
  • The accessible toilet is also used as the female and male standard toilet.