You are on Summary. Skip to the next section.

Summary

• Services/facilities within the venue include a housing office and reception for information on all housing issues.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a colleague available for help and assistance.
• There is not a colleague trained in British Sign Language.
• British Sign Language interpreters can be provided on request.
• The alternative formats documents can be provided in include: different languages on request, audio on request and large print on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include wheelchairs.
• To obtain mobility aids please contact a colleague at the reception desk.
• There is not a designated place of safety which can be used by people who may feel scared or at risk.

You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • Beyond Housing is located in the centre of Scarborough, on the corner of Gladstone Road and Barwick Terrace. Gladstone Road is located just off of the A165.
  • There is a staff car park with 2 Blue Badge bays. The staff car park can be used by a member of the public with a Blue Badge prior to arrangement only. Please contact the venue in advance to arrange parking. There is standard car parking on Gladstone Road and the surrounding streets. Standard parking is free for 2 hours when displaying a parking disc. Parking discs are available free of charge from most local shops and businesses, including Beyond Housing.
• By Bus View
  • There is not a bus stop within 150 metres of the venue.
  • The nearest bus stop is 160m away on Northway with direct links to York, Bridlington, Hull and the surrounding areas.
  • For more information on bus times please click here (opens new tab).
• By Train View
  • The nearest Railway Station is Scarborough.
  • Scarborough train station is a 5 minute walk away to the east, with direct links to York, Hull and the surrounding areas.
  • For more information on train times please click here (opens new tab).
  • For more information on further train times please click here (opens new tab).

You are on Opening Times (Phone Lines). Skip to the next section.

Opening Times (Phone Lines)

• Monday 08:30 - 18:00.
• Tuesday 08:30 - 18:00.
• Wednesday 08:30 - 18:00.
• Thursday 08:30 - 18:00.
• Friday 08:30 - 18:00.
• Saturday Closed.
• Sunday Closed.

You are on Opening Times (Reception). Skip to the next section.

Opening Times (Reception)

• Monday 09:00 - 16:00.
• Tuesday 09:00 - 16:00.
• Wednesday 09:00 - 16:00.
• Thursday 09:00 - 16:00.
• Friday 09:00 - 16:00.
• Saturday Closed.
• Sunday Closed.

You are on Parking (Staff and Blue Badge Holders Only). Skip to the next section.

Parking (Staff and Blue Badge Holders Only)

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• Parking View
  • The venue does have its own parking facilities.
  • The car park is located at the rear and to the right of the building.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • Clearly marked/signposted parent and child parking bays are not available.
  • All parking spaces are provided on a first come first served basis.
• Blue Badge Parking View
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • There is/are 2 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 480cm (7ft 10in x 15ft 9in).
  • The Blue Badge parking bays have a marked zone to one side and the rear.
  • The marked zones around the Blue Badge parking bay(s) have at least the recommended width of 120cm.
  • Parking spaces for Blue Badge holders do need to be booked in advance.
  • The car park is for staff only however, Blue Badge holders may be permitted to use this car park if they contact the venue in advance.
• Paying View
  • There are no parking charges for the car park.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The entrance is clearly visible from the car park.
  • The surface on the approach to the entrance is concrete tiles.
  • There is not a road to cross between the car park and the entrance.
  • There is tactile paving on dropped kerbs between the car park and the entrance.
  • The nearest designated Blue Badge parking bay is approximately 10m (10yd 2ft) from the staff entrance.
• Drop-off Point(s) View
  • There is not a/are not clearly marked drop-off point(s).

You are on On Street Parking. Skip to the next section.

On Street Parking

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• On Street Standard Parking View
  • Standard on street parking is available.
  • The on street standard parking bay(s) is/are located on Gladstone Road.
  • Standard parking is also available on Barwick Terrace.
    Standard parking is free for 2 hours as long as a parking disc is displayed.
    Parking Discs are available from the Beyond Housing reception desk and most local shops and businesses, free of charge.
    The standard parking bays are not individually marked but are 125cm wide.

You are on Approach. Skip to the next section.

Approach

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• Approach View
  • The surface of the approach is stone/concrete tiles and block paving.
  • There is a/are fixed bollard(s) on the approach.
  • The minimum width between the bollards/wall is 335cm.
  • The height of the bollard(s) is 100cm.
  • The bollards contrast visually with the paving.
  • The bollards only affect the approach from Barwick Terrace.
• Ramp/Slope View
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a slight gradient.
• Comments View
  • The slight slope is located on the pavement if approaching from Barwick Terrace.
  • There is also a very easy slope approaching from Gladstone Road.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the building, to the left of the entry lobby.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Beyond Housing'.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the opening is 107cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically (away from you).
  • The door(s) is/are double width.
  • The width of the opening is 129cm.
  • There is a slope with a very easy incline.
• Comments View
  • Level access is by using the door to the left of the entrance lobby.
  • There is a similar automatic door to the right of the entrance lobby.
  • This is accessed by a steep 5.4 degree slope. (Photographs 5 and 6).

You are on Outside Access (Staff and Blue Badge Holders Only Entrance). Skip to the next section.

Outside Access (Staff and Blue Badge Holders Only Entrance)

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• Entrance View
  • This information is for the entrance located at the rear of the building, leading up from the car staff park.
  • The entrance area/door is not clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • A key card is required for access at this entrance.
  • The height of the key card reader is 118cm.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are single width.
  • The width of the opening is 91cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
• Comments View
  • Blue Badge holders can use this entrance from the staff car park if they contact the venue in advance to reserve a Blue Badge bay.

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located ahead as you enter via the main entrance.
  • The reception point is approximately 5m (5yd 1ft) from the main entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is 87cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • Clipboards can be provided to anyone who is unable to use the desk.
  • There is a hearing assistance system at the reception point.
  • The type of system is a fixed loop.
  • The hearing assistance system is not signed.
  • Staff are not trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 23/09/2022.
  • The hearing loop was not working at the time of testing.
  • There is a touch screen.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • Music is played everywhere.
  • The type of flooring in the reception area is laminate.
• Reception Seating Area View
  • There is a seating area close to the reception point.
  • Access to the seating area is unobstructed.
  • There are coffee tables and armchairs available.
  • There is sufficient space for a wheelchair user to use the seating area.
  • The height of the touchscreen is 145cm from the floor to the top of the screen.

You are on Inside Access. Skip to the next section.

Inside Access

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• Access and Circulation View
  • There is step-free access throughout the building.
  • There is not a/are not door(s) in corridors/walkways which have to be opened manually.
  • Handrails with a rounded or oval profile are not provided in corridors/walkways.
  • The type of flooring throughout is laminate.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is good colour contrast between the walls and floor in all areas.
  • There are seats with armrests on both sides at regular intervals.
  • The lighting levels are good.
• Signage View
  • Wayfinding signage is not provided.
  • Dementia friendly signage is not provided.
• Safe Place(s) View
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• Audio View
  • This venue does play background music/sound.
  • Music/sound is played in the reception area.
  • There is a hearing assistance system.
  • The system is a portable loop.
  • Staff are not trained to use the hearing system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 23/09/2022.
  • The hearing loop was not working at the time of testing.
• Comments View
  • The seating is located to the rear of the reception desk.
  • There are coffee tables in the area behind the reception desk.
  • The surface height of the coffee tables is 41cm for the lowest, and 48cm for the highest.

You are on Training Room. Skip to the next section.

Training Room

• The training room is located on the ground floor at the rear of the reception area.
• The training room is 10m from the main entrance.
• There is a door to enter the training room.
• The door is heavy.
• The door opens away from you (push).
• The door is 84cm wide.
• The flooring is laminate.
• Furniture in the room can be moved to allow a 150cm x 150cm turning space.
• There are tables.
• The tables are on wheels and can be set up as required.
• The height to the underside of the tables is 71cm.
• The chairs all have armrests.
• There is a TV.
• The height of the TV is 225cm.

You are on Meeting Room. Skip to the next section.

Meeting Room

• The meeting room is located on the ground floor at the rear left of the reception desk.
• The meeting room is 8m from the main entrance.
• There is a door to enter the meeting room.
• The door opens away from you (push)
• The door is heavy.
• The door is 83cm wide.
• The flooring in the room is laminate.
• There is not a 150cm x 150cm turning space.
• There is a fixed table.
• The fixed table is 72cm high to the underside.
• The chairs do not have armrests.
• There is a computer.
• The height to the top of the computer screen is 121cm.

You are on Accessible Toilet(s) (Reception - Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Reception - Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located on the ground floor, at the rear of the reception desk.
  • This accessible toilet is approximately 15m (16yd 1ft) from the main entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is poor.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 83cm (2ft 9in).
  • The contrast between the internal door and wall is poor.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 139cm x 210cm (4ft 7in x 6ft 11in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 74cm (2ft 5in).
  • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and nappy/incontinence items bin disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is good.
  • There is not a toilet roll holder.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 94cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 108cm (3ft 7in).
  • The contrast between the hand dryer and the wall is poor.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 84cm.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• The accessible toilet is also used as the female and male standard toilet.