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HMV Empire Coventry

22 Hertford Street, Coventry, CV1 1LF

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Access Guide

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Overview

  • About View
    • HMV Empire is a music and entertainment venue in Coventry City Centre.
    • Facilities available in the venue include: two stages, three bars (including a balcony bar) and lift access.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access via lift at the most accessible entrance.
    • The most accessible entrance is also the main entrance.
    • There is step-free level access throughout the majority of areas.
    • The following areas have stepped access: the standard toilets.
    • The following areas have step-free access via ramps: Stage 1 from the Main Bar.
    • There are manual doors along circulation routes.
    • The ground floor and first floor can be accessed via a standard lift, a platform lift and stairs.
  • Getting Help and Assistance View
    • Seating is available.
    • There is not a hearing assistance system.
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located to the far left hand side of Stage 2.
    • The toilet with adaptations has a left hand transfer space.
    • Female and male standard toilet facilities with stepped access are located on the second floor, off the Balcony Bar.
  • Changing Facilities View
    • Parent and baby changing facilities are located within the toilet with adaptations.

Entrance

  • This entrance is located at the front of the venue.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is an opening without doors.
  • The width of the opening is more than 200cm.
  • There is step-free level access via lift as you enter.
  • The lift bypasses the steps.

Platform Lift - To Access the Standard Lift

  • The lift surveyed is located to the right hand side.
  • The distance from the main entrance is 1m.
  • The most accessible route to the lift has step-free level access.
  • There are no doors to open along the most accessible route.
  • This lift is a platform lift.
  • Platform Lift View
    • The ground floor and half-level, to access the lift to the first floor, can be accessed by this lift.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 230kg.
    • The internal dimensions of the lift are 85cm (width) x 128cm (depth).
    • The internal lift control buttons have tactile markings.
    • The control buttons have a high colour contrast.
    • All of the internal lift controls are at a suitable height for a wheelchair user.
    • The button needs to be pressed constantly when in use.
    • The lift is slow moving.
    • This lift has a visual floor indicator.

Standard Lift - To Access the First Floor

  • The lift surveyed is located through the door ahead, when alighting the platform lift.
  • The distance from the platform lift is 10m.
  • The most accessible route to the lift has step-free level access.
  • There is a manual door along the most accessible route.
  • Standard Lift View
    • The lower floor and first floor can be accessed by this lift.
    • The lift door has a high colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The control buttons have a high colour contrast.
    • None of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 77cm.
    • The internal dimensions of the lift are 110cm (width) x 140cm (depth).
    • The internal lift control buttons have tactile and Braille markings.
    • The control buttons have a high colour contrast.
    • None of the internal lift controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a visual floor indicator and a mirror to aid reversing.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Stairs

  • The stairs are located immediately ahead of the main entrance.
  • The ground floor and first floor can be accessed by these stairs.
  • There are handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 16cm.
  • The depth of the steps is between 30cm-45cm.
  • Lighting levels were even at the time of the survey.

Getting Around

  • Access View
    • There is step-free level access throughout the majority of areas.
    • The following areas have stepped access: the standard toilets.
    • The following areas have step-free access via ramps: Stage 1 from the Main Bar.
  • Circulation View
    • There are manual doors along circulation routes.
    • The contrast between the walls and floor varies between low and high along circulation routes.
    • Some flooring is shiny.
    • There may be background noise.
    • Wayfinding signage is not provided.
    • Seating available in the walkways includes: benches and high stools.
    • Lighting levels were low at the time of the survey.

Main Bar

  • Location and Access View
    • The Main Bar is located to the left hand side, from the lift.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There are double manual doors.
    • The doors open towards you.
    • The doors are easy to open.
    • The width of the opening is 157cm.
    • The doors have a high colour contrast.
    • This area has a bar where drinks can be ordered.
  • Order and Payment View
    • The bar was surveyed.
    • The bar is located straight ahead, when entering the Main Bar.
    • There is step-free level access to the bar.
    • The height of the bar is 117cm.
    • There is not a lowered section at the bar.
    • The bar has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The payment machine is portable.
  • Service View
    • Full table service is not available.
    • Menus are not available.
    • The following are available: drinking straws.
    • There is not a hearing assistance system.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor colour contrast varies between low and high.
    • Some flooring is shiny.
    • Seating available in this area includes: high stools.
    • Furniture available in this area includes: high tables.
    • The surface height of the tables is not suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels were even at the time of the survey.

Balcony Bar

  • Location and Access View
    • The Balcony Bar is located to the far right hand side of the Main Bar.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There are double manual doors.
    • The doors open away from you.
    • The doors require effort to open.
    • The width of the opening is 180cm.
    • The doors have a high colour contrast.
    • This area has a bar where drinks can be ordered.
  • Order and Payment View
    • The bar was surveyed.
    • The bar is located to the left hand side, on entering the Balcony Bar.
    • There is step-free level access to the bar.
    • The height of the bar is 116cm.
    • There is not a lowered section at the bar.
    • The bar has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The payment machine is portable.
  • Service View
    • Full table service is not available.
    • Menus are wall-mounted.
    • The following are available: drinking straws.
    • There is not a hearing assistance system.
  • Seating Area View
    • The seating area is both inside and outside.
    • The outdoor seating area is partially covered.
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor colour contrast varies between low and high.
    • Some flooring is shiny.
    • Seating available in this area includes: chairs with armrests and chairs without armrests.
    • Furniture available in this area includes: tables and picnic tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Stage 1

  • Theatre Information View
    • Advanced bookings are available.
    • Concessions are not available.
    • Captioned performances are not available.
    • Signed performances are not available.
    • Audio described performances are not available.
    • Autism friendly/relaxed performances are not available.
    • Sensory friendly performances are not available.
    • There is not a hearing assistance system.
  • Auditorium View
    • The most accessible route to the auditorium has step-free level access.
    • There are no doors to open along the most accessible route.
    • The most accessible route to a row of seating has step-free level access.
    • There is not a designated seating area in the screen.
    • The flooring is shiny.
    • Seating available in the auditorium includes: benches.

Stage 1 Bar

  • Location and Access View
    • The bar is located to the far right hand side of Stage 1.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There is open plan access.
    • This area has a bar where drinks can be ordered.
  • Order and Payment View
    • The bar was surveyed.
    • There is step-free level access to the bar.
    • The height of the bar is 117cm.
    • There is not a lowered section at the bar.
    • The bar has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The payment machine is portable.
  • Service View
    • Full table service is not available.
    • Menus are not available.
    • The following are available: drinking straws.
    • There is not a hearing assistance system.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor colour contrast varies between low and high.
    • Some flooring is shiny.
    • Seating available in this area includes: benches.
    • There is background noise in this area.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Stage 2

  • Theatre Information View
    • Advanced bookings are available.
    • Concessions are not available.
    • Captioned performances are not available.
    • Signed performances are not available.
    • Audio described performances are not available.
    • Autism friendly/relaxed performances are not available.
    • Sensory friendly performances are not available.
    • There is not a hearing assistance system.
  • Auditorium View
    • The most accessible route to the auditorium has step-free level access.
    • There are no doors to open along the most accessible route.
    • The most accessible route to a row of seating has step-free level access.
    • There is not a designated seating area in the screen.
    • The flooring is shiny.
    • Seating available in the auditorium includes: benches.

Toilet with Adaptations (Left Hand Transfer)

  • Location View
    • The toilet surveyed is located to the left hand side of Stage 2.
    • The distance from Stage 2 is 6m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a low colour contrast.
    • The door is easy to open.
    • The width of the opening is 83cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door with a medium colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 160cm (width) x 216cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 90cm (from the side of the toilet pan to the wall).
    • There is a push button flush for the toilet.
    • The flush is on the non transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 52cm from the floor.
    • The toilet seat has a high colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 108cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a high colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 120cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 103cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 80cm.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.