You are on Accommodation Overview. Skip to the next section.

Accommodation Overview

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• About View
  • The Mallory Court Country House and Spa is an award-winning 4* hotel set in 10 acres of landscaped grounds, located in Leamington Spa, Warwickshire.
  • There are 42 bedrooms in total.
  • There are 2 bedrooms with adaptations.
  • There is step-free level access to all bedrooms with adaptations.
  • 1 bedroom with adaptations has an ensuite with a wheel-in shower.
  • 1 bedroom with adaptations has an ensuite with a bath.
  • Dogs are welcomed at this venue.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • There is a drop-off point.
  • The nearest train station is Leamington Spa.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
  • View information on getting here (opens new tab) .
• Getting In and Around View
  • There is step-free access via a portable ramp at the most accessible entrance.
  • There is step-free level access throughout the majority of areas, this may include the use of a lift.
  • The following areas have step-free access via ramps or slopes: Knights Suite.
  • The following areas have stepped access: the lower areas of the gardens/terraces and the Garden Room.
  • Access throughout may include uneven surfaces, manual doors and narrow openings.
  • The ground floor and first floor of Knights Suite and Orchard House can be accessed via a standard lift and stairs.
• Getting Help and Assistance View
  • There is seating available.
  • There is no hearing assistance system.
  • You can borrow or hire the following equipment: a manual wheelchair and shower chairs.
  • The alternative formats documents can be provided in include: Large print (on request).
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Staff receive the following training: Equality and Diversity, Safeguarding, First Aid and Fire Safety.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 3 toilets with adaptations.
  • The toilets with adaptations are located in the main reception area, in Orchard House/Elan Spa and in Knights Suite.
  • The transfer space varies between left and right in the toilets with adaptations.
  • Female and male step-free standard toilet facilities are located in the main reception area, in Orchard House/Elan Spa and in Knights Suite.
• Changing Facilities View
  • Standard changing facilities are located in the pool area of Orchard House/Elan Spa.
  • Parent and baby changing facilities are located within the toilets with adaptations in the main reception area and in Knights Suite.
• Washroom and Shower Facilities View
  • Shower facilities with adaptations are located within the toilet with adaptations in Orchard House/Elan Spa.
  • Standard shower facilities are located within the changing rooms in Orchard House/Elan Spa.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located at the front of the Mallory Court Hotel and at the front of Orchard House/Elan Spa.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 6 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked.
  • The surveyed Blue Badge parking bay dimensions are 370cm (width) x 500cm (depth).
  • There is a marked zone to one side but not at the rear.
  • The width of the marked zone is 100cm.
  • The nearest designated bay is 25m from the hotel reception.
  • The most accessible route from the Blue Badge parking has a slight slope.
  • This route has uneven surfaces.
• Charges and Restrictions View
  • This car park is for visitors only.
  • Parking is free for all users.
• Drop-off Point View
  • There is a designated drop-off point available.
  • The designated drop-off point is located in front of the hotel reception.
  • A valet parking area is also located in front of the hotel reception.

You are on Entrance. Skip to the next section.

Entrance

• This entrance is located at the front of the main building.
• The approach to the entrance has uneven surfaces.
• The entrance area is not clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free access via a portable ramp at the entrance.
• The ramp has a steep gradient.
• The ramp is under 75cm wide.
• There are 2 steps as you enter.
• There are no handrails for the steps.
• The steps are unmarked.
• The height of the steps is between 15cm and 18cm.
• The depth of the steps is between 30cm-45cm.
• There is a single manual door.
• The door is permanently held open.
• The width of the opening is 113cm.
• There is a small lip on the threshold of the opening.
• The door has a low colour contrast.
• There is a second, single manual door.
• The door opens away from you.
• The door is easy to open.
• The width of the opening is 94cm.
• There is a small lip on the threshold of the opening.
• The door has a low colour contrast.

You are on Reception. Skip to the next section.

Reception

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• Location View
  • The reception is located to the left hand side, as you enter the hotel.
  • The distance from the entrance door is 3m.
• Route View
  • The most accessible route to the reception has step-free level access.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access to reception.
  • The height of the reception desk is 117cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 76cm.
  • The reception has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • There is not a hearing assistance system.
  • There may be background noise in this area.
  • Some flooring is shiny and patterned.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests, chairs without armrests, sofas and benches.
  • Some seating is fixed.
  • Furniture available in this area includes: coffee tables.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access View
  • There is step-free level access throughout the majority of areas.
  • The following areas have stepped access: the lower areas of the gardens/terraces and the Garden Room.
  • The following areas have step-free access via slopes: Knights Suite.
• Circulation View
  • There are manual doors along circulation routes.
  • Access throughout may include uneven surfaces, narrow walkways and narrow openings.
  • The contrast between the walls and floor varies between low and high along circulation routes.
  • Some flooring is shiny and patterned.
  • There is background noise in some areas of the venue.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signage is consistent throughout.
  • Lighting levels vary due to the size of the space.
  • Lighting levels are adjustable.

You are on Toilet with Adaptations (Reception Area - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Reception Area - Right Hand Transfer)

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• Location View
  • The toilet surveyed is located through the open doorway to the right hand side of the reception desk.
  • The distance from the reception desk is 6m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • Doors are held open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 80cm.
  • The door has a twist lock.
  • Internally the door has a medium colour contrast.
  • There is a grab rail on the internal door with a high colour contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 166cm (width) x 232cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 88cm (from the side of the toilet pan to the wall).
  • There is a lever flush for the toilet.
  • The flush is on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a low colour contrast.
  • There is a vertical grab rail on the non-transfer side.
  • The vertical grab rail has a low colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a low colour contrast.
  • The toilet seat is 43cm from the floor.
  • The toilet seat has a high colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a high colour contrast.
  • The toilet roll holder is 73cm from the floor.
  • The wash basin has twist/turn taps.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • There is a vertical grab rail on the right side of the wash basin.
  • The wash basin grab rail has a low colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The soap dispenser has a low colour contrast.
  • The soap dispenser is 134cm from the floor.
  • There is a hand towel for drying hands.
  • There is not a hand dryer.
  • There is a pull cord emergency alarm but it was tied up at the time of the survey.
  • There is a mirror.
  • There is a shelf, however there is an obstruction in front of it.
  • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a waste bin.
  • There are multiple coat hooks.
  • The coat hooks are 124cm and 190cm from the floor.
  • The height of the baby change facility when in use is 92cm.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on The Guest Lounge. Skip to the next section.

The Guest Lounge

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• Location and Access View
  • The Guest Lounge is located to the left hand side of the reception desk.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into this area.
  • There is open plan access.
• Service View
  • This area also has staff who can provide assistance with ordering.
  • Full table service is available.
  • Menus are handheld.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • The walls and floor colour contrast varies between low and high.
  • Some flooring is shiny and patterned.
  • Seating available in this area includes: chairs with armrests, armchairs and sofas.
  • Some seating is fixed.
  • Furniture available in this area includes: coffee tables.
  • The clear height under the tables is not suitable for wheelchair users.
  • There may be background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
  • There are floor mats in some areas, which could be a trip hazard.

You are on The Warwick Restaurant/Dining Room. Skip to the next section.

The Warwick Restaurant/Dining Room

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• Location and Access View
  • The Warwick Restaurant/dining room is located to the left hand side of the Guest Lounge.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into this area.
  • There are double manual doors.
  • The doors open by sliding.
  • The doors require effort to open.
  • The width of the opening is 157cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a medium colour contrast.
• Service View
  • This area also has staff who can provide assistance with ordering.
  • Full table service is available.
  • Menus are handheld.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • The walls and floor colour contrast varies between low and high.
  • The flooring is patterned.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There may be background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on The Private Dining Room. Skip to the next section.

The Private Dining Room

• The room is located past the reception desk and on the left hand side, after the toilets.
• The distance from the reception desk is 15m.
• The most accessible route to the room has step-free level access.
• Doors are held open along the most accessible route.
• This route has narrow openings.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There are double manual doors.
• The doors open towards you.
• The doors are easy to open.
• The width of the opening is 145cm.
• There is a small lip on the threshold of the opening.
• The doors have a high colour contrast.
• There is step-free level access throughout.
• There is room for a wheelchair user to manoeuvre.
• There is space for an assistance dog to rest.
• The flooring is patterned.
• The walls and floor have a high colour contrast.
• Seating available in this room includes: chairs without armrests.
• Furniture available in this room includes: tables.
• The surface height of the tables/desks is suitable for wheelchair users.
• The clear height under the tables/desks is suitable for wheelchair users.
• There is not a hearing assistance system.
• Additional facilities/services include: a flashing fire alarm and a television.
• There is background noise in this room which varies depending on the function/event.
• Announcements are in person.
• Lighting levels were even at the time of the survey, with unshaded light sources.
• Lighting levels are adjustable.

You are on The Garden Room. Skip to the next section.

The Garden Room

• The room is located past the reception desk and on the right hand side.
• The distance from the reception desk is 10m.
• The most accessible route to the room has step-free level access.
• Doors are held open along the most accessible route.
• There is written text signage on or near the door.
• There is one step into the room.
• There are no handrails for the step.
• The step is unmarked.
• The height of the step is not between 15cm and 18cm.
• The height of the step is 20cm.
• There is a single manual door.
• The door opens towards you.
• The door is easy to open.
• The width of the opening is 89cm.
• The door has a low colour contrast.
• There is step-free level access throughout the majority of areas.
• Furniture can be moved to enable a manoeuvring space for a wheelchair user.
• There is space for an assistance dog to rest.
• Some flooring is shiny and patterned.
• The walls and floor have a low colour contrast.
• Seating available in this room includes: chairs without armrests.
• Furniture available in this room includes: tables.
• There is not a hearing assistance system.
• There is background noise in this room which varies depending on the function/event.
• Announcements are in person.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on The Rose Garden. Skip to the next section.

The Rose Garden

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• About View
  • The following is available in this area: gardens.
• Getting Around View
  • There are surfaced footpaths in some areas.
  • Surfaced footpaths consist of: tarmac and bonded gravel.
  • The majority of the surfaced footpaths are wide enough for wheelchair users.
  • Some footpaths have sections with potential obstacles such as: uneven surfaces.
  • There are seats situated along the paths for people to rest.
  • There is step-free level access throughout all areas.
  • Seating in the garden includes coffee tables and chairs with and without armrests.

You are on Access To (Knights Suite). Skip to the next section.

Access To (Knights Suite)

• Knights Suite is located to the left hand side, when approaching the entrance to the Mallory Court Hotel.
• The most accessible route has step-free access via a slope.
• The slope has a steep gradient.
• There are no doors to open along the most accessible route.
• This route has uneven surfaces.

You are on Entrance (Knights Suite). Skip to the next section.

Entrance (Knights Suite)

• This entrance is located at the front of Knights Suite.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double manual doors.
• The doors open both ways.
• The doors require effort to open.
• The width of the opening is 150cm.
• There is a small lip on the threshold of the opening.
• The doors have a low colour contrast.

You are on Leycester Room (Knights Suite). Skip to the next section.

Leycester Room (Knights Suite)

• The room is located to the far left hand side, as you enter Knights Suite.
• The distance from the entrance to Knights Suite is 10m.
• The most accessible route to the room has step-free level access.
• There are no doors to open along the most accessible route.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door.
• The door opens away from you.
• The door is easy to open.
• The width of the opening is 89cm.
• The door has a low colour contrast.
• There is step-free level access throughout.
• There is room for a wheelchair user to manoeuvre.
• There is space for an assistance dog to rest.
• The flooring is patterned.
• The walls and floor have a high colour contrast.
• Seating available in this room includes: chairs without armrests.
• Furniture available in this room includes: tables.
• The surface height of the tables/desks is suitable for wheelchair users.
• The clear height under the tables/desks is suitable for wheelchair users.
• There is not a hearing assistance system.
• Additional facilities/services include: a flashing fire alarm and a television with subtitles.
• There is background noise in this room which varies depending on the function/event.
• Announcements are in person.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
• Lighting levels are adjustable.

You are on Toilet with Adaptations (Knights Suite - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Knights Suite - Right Hand Transfer)

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• Location View
  • The toilet surveyed is located through the doors to the far left hand side, on entering Knights Suite.
  • The distance from the entrance is 18m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • Doors are held open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 81cm.
  • The door has a twist lock.
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door with a high colour contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 147cm (width) x 196cm (depth).
  • There is not room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the right as you face the toilet.
  • The lateral transfer space is 81cm (from the side of the toilet pan to the wall).
  • There is a lever flush for the toilet.
  • The flush is on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a low colour contrast.
  • There is no vertical grab rail for the toilet.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a low colour contrast.
  • The toilet seat is 49cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a low colour contrast.
  • The toilet roll holder is 39cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a low colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser can be reached when seated on the toilet.
  • The soap dispenser has a high colour contrast.
  • The soap dispenser is 112cm from the floor.
  • There are paper towels for drying hands.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high colour contrast.
  • The hand dryer is 106cm from the floor.
  • There is a pull cord emergency alarm but it was tied up at the time of the survey.
  • There is a mirror.
  • There is a shelf, however there is an obstruction in front of it.
  • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a waste bin and a pedal bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 103cm.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Access to Orchard House/Elan Spa. Skip to the next section.

Access to Orchard House/Elan Spa

• Orchard House/Elan Spa can be accessed via the level pathway (bypassing the Rose Garden) from the Mallory Court Hotel. Alternatively, there are parking bays and Blue Badge bays closer to Orchard House/Elan Spa.
• The most accessible route has step-free level access.
• This route has uneven surfaces.

You are on Entrance (Orchard House/Elan Spa). Skip to the next section.

Entrance (Orchard House/Elan Spa)

• This entrance is located to the right hand side, as you approach the building.
• The approach to the entrance has uneven surfaces.
• The entrance area is not clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There is a single manual door.
• The door opens away from you.
• The door requires effort to open.
• The width of the opening is 100cm.
• There is a small lip on the threshold of the opening.
• The door has a low colour contrast.

You are on Reception (Orchard House/Elan Spa). Skip to the next section.

Reception (Orchard House/Elan Spa)

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• Location View
  • The reception is located ahead, as you enter Orchard House/Elan Spa.
  • The distance from the entrance is 3m.
• Route View
  • The most accessible route to the reception has step-free level access.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access to reception.
  • The height of the reception desk is 112cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 76cm.
  • The reception has mirrors which may affect the ability of someone to lip read.
  • There is not a hearing assistance system.
  • There may be background noise in this area.
  • Some flooring is shiny and patterned.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Toilet with Adaptations (Orchard House/Elan Spa). Skip to the next section.

Toilet with Adaptations (Orchard House/Elan Spa)

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• Location View
  • The toilet surveyed is located in the corridor to the left hand side of the reception desk.
  • The distance from the reception desk is 6m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 84cm.
  • The door has a twist lock.
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door with a medium colour contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 216cm (width) x 238cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 79cm (from the side of the toilet pan to the wall).
  • There is a spatula flush for the toilet.
  • The flush is on the wall above the cistern.
  • There is no horizontal grab rail for the toilet.
  • There is no vertical grab rail for the toilet.
  • There are dropdown grab rails on both sides of the toilet.
  • The dropdown grab rails have a low colour contrast.
  • The toilet seat is 46cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a high colour contrast.
  • The toilet roll holder is 44cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 71cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a low colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The soap dispenser has a low colour contrast.
  • The soap dispenser is 103cm from the floor.
  • There are paper towels for drying hands.
  • There is not a hand dryer.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a pedal bin.
  • There are multiple coat hooks.
  • The coat hooks are 173cm from the floor.
  • The walls and floor have a low colour contrast.
  • Lighting levels were even at the time of the survey.
• Shower Facilities View
  • There is a wheel in shower in the cubicle.
  • There is room for a wheelchair user to manoeuvre in the shower.
  • There is a pull cord emergency alarm for the shower within 10cm from the floor.
  • There is a fixed shower head and a separate detachable shower head.
  • The shower controls are lever mixer.
  • There is a flip-down shower seat.
  • The shower seat is 60cm from the floor.
  • There are no grab rails for the shower.
  • There are dropdown rails for the shower.
  • The dropdown rails for the shower have a low colour contrast.

You are on Gym. Skip to the next section.

Gym

• The gym is located at the end of the corridor, to the left hand side of the reception desk.
• There is step-free level access into the gym.
• There is a single manual door.
• The door opens away from you.
• The door is easy to open.
• The width of the opening is 82cm.
• There is a small lip on the threshold of the opening.
• The door has a low colour contrast.
• There is step-free level access throughout.
• There is room for a wheelchair user to manoeuvre.
• The gym is staffed at specific times.
• The flooring is shiny.
• The walls and floor have a high colour contrast.
• There is clear manoeuvring space between equipment (150cm x 150cm).
• Equipment includes free weights.
• There is not a hearing assistance system.
• There may be background noise in this room.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Pool, Sauna and Steam Room. Skip to the next section.

Pool, Sauna and Steam Room

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• Pool 1 View
  • This is an indoor pool.
  • There is step-free level access throughout this area.
  • Access around the pool area may include manual doors.
  • The flooring is shiny.
  • Seating available around the pool includes: chairs with armrests and sun loungers.
  • There is not an emergency alarm poolside.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
  • Access into the water is via 4 steps.
  • There are handrails on both sides, that are within reach.
  • The handrails are easy to grip.
  • The step is unmarked.
  • The following adaptations are available for disabled people: a hydraulic hoist.
  • The pool is staffed at peak times only.
  • Additional facilities include: a jacuzzi.
  • There is also a sauna and steam room in the pool area.

You are on Sencha Restaurant. Skip to the next section.

Sencha Restaurant

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• Location and Access View
  • Sencha Restaurant is located through the door on the right hand side, as you enter Orchard House/Elan Spa.
  • The most accessible route has step-free level access.
  • There is a manual door along the most accessible route.
  • There is step-free level access into this area.
  • There is a single manual door.
  • The door opens away from you.
  • The door is easy to open.
  • The width of the opening is 89cm.
  • The door has a low colour contrast.
  • There is a second, single manual door.
  • The door opens away from you.
  • The door is easy to open.
  • The width of the opening is 89cm.
  • The door has a low colour contrast.
• Service View
  • This area also has staff who can provide assistance with ordering.
  • Full table service is available.
  • Menus are handheld.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • The walls and floor have a high colour contrast.
  • Some flooring is shiny and patterned.
  • Seating available in this area includes: chairs without armrests, sofas, benches and high stools.
  • Some seating is fixed.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located through the door to the right hand side of the reception desk.
• The distance from the reception desk is 5m.
• The most accessible route to the lift has step-free level access.
• There is a manual door along the most accessible route.

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• Standard Lift View
  • The ground floor, first floor and second floor can be accessed by this lift.
  • The lift door has a high colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The control buttons have a high colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 90cm.
  • The control buttons have a high colour contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Lighting levels were even at the time of the survey.
  • The lift was out of order on the day of the survey, so was not surveyed on (24/02/2026).

You are on Stairs. Skip to the next section.

Stairs

• The stairs are located opposite the lift.
• The ground floor, first floor and second floor can be accessed by these stairs.
• There are handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The step markings are not clearly visible.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is not between 30cm-45cm.
• Lighting levels were even at the time of the survey.

You are on Bedroom and Ensuite with Adaptations (Kelmarsh - Right Hand Transfer). Skip to the next section.

Bedroom and Ensuite with Adaptations (Kelmarsh - Right Hand Transfer)

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• Bedroom Access View
  • The bedroom surveyed is located on the first floor, along the corridor on the left hand side from the lift.
  • The distance from the lift is 15m.
  • The most accessible route to the bedroom has step-free level access.
  • There are manual doors along the most accessible route.
  • There is step-free level access into the bedroom.
  • There is written text signage on or near the door.
  • Entry to the room is by a key lock.
  • The height of the key lock is 85cm.
  • The door opens inwards and has a high colour contrast.
  • The door requires effort to open.
  • The width of the opening is 81cm.
• Bedroom Features View
  • The bedroom has a king bed.
  • The top of the mattress is 48cm from the floor.
  • The bed is height adjustable.
  • The space under the bed is 3cm from the floor.
  • There is room for a wheelchair user to manoeuvre next to the bed.
  • Seating available in the bedroom includes: a chair without armrests and an armchair.
  • Furniture available in the bedroom includes: a desk.
  • The following is also available in this bedroom: bedside plug sockets, TV with subtitles and a flashing fire alarm.
  • There is an intercom alarm system.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.
  • This bedroom does not have an adjoining room.
• Ensuite Access View
  • There is step-free level access into the ensuite.
  • The ensuite door opens outwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 88cm.
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door with a high colour contrast.
• Ensuite Dimensions and Features View
  • The dimensions of the ensuite are 255cm (width) x 241cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the right as you face the toilet.
  • The lateral transfer space is 154cm (from the side of the toilet pan).
  • There is a spatula flush for the toilet.
  • The flush is on the transfer side.
  • There is no horizontal grab rail for the toilet.
  • There is no vertical grab rail for the toilet.
  • There are dropdown grab rails on both sides of the toilet.
  • The dropdown grab rails have a medium colour contrast.
  • The toilet seat is 46cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a high colour contrast.
  • The toilet roll holder is 74cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a medium colour contrast.
  • There is a wash basin mounted soap dispenser.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a waste bin.
  • There are multiple coat hooks.
  • The coat hooks are 176cm from the floor.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey.
  • The sink height is adjustable.
  • The ensuite has a wheel in shower.
  • There is room for a wheelchair user to manoeuvre in the shower.
  • There is a fixed shower head and a separate detachable shower head.
  • The shower controls are lever mixer.
  • There is a flip-down shower seat.
  • The shower seat is 58cm from the floor.
  • There are grab rails for the shower.
  • The grab rails for the shower have a medium colour contrast.
  • There is a dropdown rail for the shower.
  • The dropdown rail for the shower has a medium colour contrast.
  • There is a pull cord emergency alarm for the shower but it was tied up at the time of the survey.

You are on Entrance (Entrance to the Elan Spa - Second Floor). Skip to the next section.

Entrance (Entrance to the Elan Spa - Second Floor)

• This entrance is located on the second floor, to the left from the lift.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There is a single manual door.
• The door opens away from you.
• The door is easy to open.
• The width of the opening is 86cm.
• The door has a low colour contrast.

You are on Elan Spa - Treatment Room - Sapphire. Skip to the next section.

Elan Spa - Treatment Room - Sapphire

• The room is located to the far right hand side, on entering the Spa.
• The distance from the entrance to the Spa is 8m.
• The most accessible route to the room has step-free level access.
• There are no doors to open along the most accessible route.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door.
• The door opens away from you.
• The door is easy to open.
• The width of the opening is 78cm.
• The door has a high colour contrast.
• There is step-free level access throughout.
• Furniture can be moved to enable a manoeuvring space for a wheelchair user.
• There is space for an assistance dog to rest.
• The walls and floor have a high colour contrast.
• Seating available in this room includes: chairs without armrests.
• There is not a hearing assistance system.
• Additional facilities/services include: a wash basin.
• There may be background noise in this room.
• Lighting levels were even at the time of the survey.
• Lighting levels are adjustable.
• There is a height-adjustable bed and walk-in shower in this room.