You are on Overview. Skip to the next section.

Overview

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• About View
  • This is a glass museum displaying four centuries of Stourbridge glass which also provides live glass-making demonstrations.
  • Facilities available in the venue include: exhibitions, live glass-making demonstrations, activity room, room hire and guided tours.
  • View information on opening times.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • There is a drop-off point.
  • The nearest train station is Stourbridge Town.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • The most accessible entrance is also the main entrance.
  • There is step-free level access throughout the majority of areas.
  • The following areas have stepped access: The Activity Room.
  • The following areas have step-free access via ramps: the Glass Studio, the accessible route to the activity room, the 2nd toilet with adaptations and the underground tunnels.
  • There are manual doors along circulation routes.
  • Access throughout may include uneven surfaces and narrow walkways.
  • The ground floor and level 1 can be accessed via a standard lift and stairs.
• Getting Help and Assistance View
  • Seating is available.
  • There is a fixed hearing assistance system.
  • You can borrow or hire the following equipment: a manual wheelchair.
  • British Sign Language interpreters can be provided on request.
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Staff receive the following training: Dementia Awareness, basic BSL training, Autism Awareness, Disability Awareness, Safeguarding, First Aid and Fire Safety.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located at the front of the Museum.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 2 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked and signposted.
  • The surveyed Blue Badge parking bay dimensions are 250cm (width) x 450cm (depth).
  • There is a marked zone to one side but not at the rear.
  • The width of the marked zone is 110cm.
  • The nearest designated bay is 20m from the main entrance.
• Charges and Restrictions View
  • This car park is for staff and visitors only.
  • Parking is free for all users.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 2 toilets with adaptations.
  • The toilets with adaptations are located opposite the reception desk and near the entrance to The Tunnels.
  • All toilets with adaptations have a left hand transfer space.
  • Gender neutral step-free standard toilet facilities are located opposite the reception desk.
• Changing Facilities View
  • Parent and baby changing facilities are located within the toilet with adaptations opposite the reception desk.

You are on Entrance. Skip to the next section.

Entrance

• This entrance is located at the front of the Museum.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free access via a slope at the entrance.
• The slope has a slight gradient.
• There is a single automatic door.
• The door opens by sliding.
• The width of the opening is 147cm.
• There is a small lip on the threshold of the opening.
• The door has a medium colour contrast.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access View
  • There is step-free access between floors via lift.
  • There is step-free level access throughout the majority of areas.
  • The following areas have stepped access: The Activity Room.
  • The following areas have step-free access via ramps: the Glass Studio, the accessible route to the activity room, the 2nd toilet with adaptations and the underground tunnels.
• Circulation View
  • There are manual doors along circulation routes.
  • Access throughout may include uneven surfaces and narrow walkways.
  • The contrast between the walls and floor varies between low and high along circulation routes.
  • Some flooring is shiny.
  • There may be background noise.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signage is consistent throughout.
  • Seating available in the walkways includes: chairs without armrests and benches.
  • Lighting levels vary due to the size of the space.

You are on Reception and Shop. Skip to the next section.

Reception and Shop

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• Shop View
  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are between 120cm - 150cm.
  • Product displays/containers that may be more difficult for some to reach or open include: low shelving.
  • Some flooring is shiny.
  • There may be background noise.
  • Seating available for customers includes: chairs without armrests and sofas.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
• Payment Counters and Checkouts View
  • The payment counter is located immediately to the left, as you enter the Museum.
  • Signage is not provided for the counter.
  • The height of the counter is 123cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 79cm.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The payment machine is portable.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Toilet with Adaptations (Reception Area - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Reception Area - Left Hand Transfer)

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• Location View
  • The toilet surveyed is located through the double doors, opposite the reception desk.
  • The distance from the main entrance is 12m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • Doors are held open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 80cm.
  • The door has a locking handle.
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door with a high colour contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 148cm (width) x 230cm (depth).
  • There is not room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the left as you face the toilet.
  • The lateral transfer space is 79cm (from the side of the toilet pan).
  • There is a spatula flush for the toilet.
  • The flush is on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a low colour contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a low colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a low colour contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a low colour contrast.
  • The toilet roll holder is 87cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a low colour contrast.
  • There is a wash basin mounted soap dispenser.
  • There is a wall mounted towel dispenser.
  • The towel dispenser cannot be reached when seated on the toilet.
  • The towel dispenser has a low colour contrast.
  • The towel dispenser is 114cm from the floor.
  • There is not a hand dryer.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a waste bin and a nappy/incontinence items bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 88cm.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey.

You are on Exhibition Space (Ground Floor). Skip to the next section.

Exhibition Space (Ground Floor)

• The area is indoors.
• There is step-free level access throughout all areas, this may include the use of a lift.
• There is room for a wheelchair user to manoeuvre.
• The flooring is shiny.
• The walls and floor colour contrast varies between low and high.
• The following may be experienced here: sudden loud noises and interactive video effects.
• There may be background noise in this area.
• Lighting levels vary due to the size of the space.
• Display information includes: audio description, information boards, touchscreens and televisions/screens.
• There is not a hearing assistance system.
• Seating available in this area includes: chairs without armrests and benches.
• Furniture available in this area includes: coffee tables.
• Guided tours are available.
• There is step-free level access throughout the tour, this may include the use of a lift.
• The tour also has uneven surfaces and narrow walkways.
• Wayfinding signage is provided throughout the tour.
• Signage is not clearly visible.

You are on Ramped Access to the Glass Studio, The Tunnels and the 2nd Toilet with Adaptations. Skip to the next section.

Ramped Access to the Glass Studio, The Tunnels and the 2nd Toilet with Adaptations

• This ramp is located to the left hand side, after entering the Museum.
• The most accessible route has step-free level access.
• There are no doors to open along the most accessible route.
• This route has uneven surfaces and narrow walkways.

You are on The Glass Studio (Hot Shop). Skip to the next section.

The Glass Studio (Hot Shop)

• The area is indoors.
• There is step-free level access throughout all areas.
• There is room for a wheelchair user to manoeuvre.
• The walls and floor colour contrast varies between low and high.
• The following may be experienced here: strobe or flashing lights and strong smells.
• There is background noise in this area.
• Lighting levels vary due to the size of the space.
• Display information includes: information boards.
• There is not a hearing assistance system.
• Furniture available in this area includes: desks.
• Guided tours are available.
• There is step-free level access throughout the tour.
• The tour also has uneven surfaces and narrow walkways.
• Wayfinding signage is provided throughout the tour.
• Signage is not clearly visible.

You are on The Activity Room. Skip to the next section.

The Activity Room

• The room is located through the exit door from the Glass Studio.
• The distance from the reception desk is 15m.
• There are manual doors along the most accessible route.
• This route has uneven surfaces and narrow walkways.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door.
• The door opens away from you.
• The door requires effort to open.
• The width of the opening is 86cm.
• There is a small lip on the threshold of the opening.
• The door has a high colour contrast.
• There is step-free level access throughout.
• Furniture can be moved to enable a manoeuvring space for a wheelchair user.
• There is space for an assistance dog to rest.
• Some flooring is shiny.
• The walls and floor colour contrast varies between low and high.
• Seating available in this room includes: chairs without armrests.
• Furniture available in this room includes: tables.
• The surface height of the tables/desks is suitable for wheelchair users.
• The clear height under the tables/desks is not suitable for wheelchair users.
• There is not a hearing assistance system.
• Additional facilities/services include: a wash basin.
• There may be background noise in this room.
• Lighting levels were even at the time of the survey, with unshaded light sources.
• Lighting levels are adjustable.

You are on Toilet with Adaptations (Near The Tunnels Entrance - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Near The Tunnels Entrance - Left Hand Transfer)

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• Location View
  • The toilet surveyed is located down the ramp and through the door, beyond the entrance to the Glass Studio.
  • The distance from the reception area is 40m.
• Route View
  • There are manual doors along the most accessible route.
  • This route has narrow walkways.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The door requires effort to open.
  • The width of the opening is 80cm.
  • The door has a locking handle.
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door with a high colour contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 222cm (width) x 151cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 80cm (from the side of the toilet pan).
  • There is a spatula flush for the toilet.
  • The flush is on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a low colour contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a low colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a low colour contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a low colour contrast.
  • The toilet roll holder is 89cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a low colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The soap dispenser has a low colour contrast.
  • The soap dispenser is 85cm from the floor.
  • There is a wall mounted towel dispenser.
  • The towel dispenser cannot be reached when seated on the toilet.
  • The towel dispenser has a low colour contrast.
  • The towel dispenser is 102cm from the floor.
  • There is not a hand dryer.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a waste bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 148cm from the floor.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey.

You are on The Tunnels. Skip to the next section.

The Tunnels

• The entrance to The Tunnels is located down the ramp and through the door, beyond the entrance to the Glass Studio.
• There is step-free access via ramp to this area.
• The ramp has a steep gradient.
• There are not any level resting areas along the ramp.
• The ramp is between 75cm and 150cm wide.
• There are handrails on both sides.
• There is no signage on or near the entrance.
• There is a single manual door.
• The door opens away from you.
• The door is easy to open.
• The width of the opening is 78cm.
• There is a small lip on the threshold of the opening.
• The door has a low colour contrast.
• There is not step-free access throughout.
• There are no doors along circulation routes in this area.
• Access throughout may include uneven surfaces.
• There is room for a wheelchair user to manoeuvre.
• The walls and floor have a low colour contrast.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this area.
• Lighting levels were low at the time of the survey.
• Please note the ramp to access The Tunnels is very steep, followed by very uneven surfaces throughout.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located immediately to the right hand side, as you enter the Museum.
• The distance from the main entrance is 2m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.
• This lift is an enclosed platform lift.

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• Enclosed Platform Lift View
  • The ground floor and level 1 can be accessed by this lift.
  • The lift door has a low colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 500kg.
  • The external lift control buttons have tactile markings.
  • The control buttons have a high colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 90cm.
  • The internal dimensions of the lift are 95cm (width) x 149cm (depth).
  • The internal lift control buttons have tactile and Braille markings.
  • The control buttons have a high colour contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • The button needs to be pressed constantly when in use.
  • The lift is slow moving.
  • Internally the lift has: a visual floor indicator and an audible announcer.
  • Lighting levels were even at the time of the survey.

You are on Stairs. Skip to the next section.

Stairs

• The stairs are located through the open doorway, opposite the reception desk.
• The ground floor and level 1 can be accessed by these stairs.
• There are permanently held open doors to access the stairwell.
• There are handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The steps have tactile markings at the top.
• The height of the steps is not between 15cm and 18cm.
• The height of the highest step is 19cm.
• The depth of the steps is not between 30cm-45cm.
• Lighting levels were even at the time of the survey.

You are on Exhibition Space (Level 1). Skip to the next section.

Exhibition Space (Level 1)

• The area is indoors.
• There is step-free level access throughout all areas.
• There is room for a wheelchair user to manoeuvre.
• Some flooring is shiny and patterned.
• The walls and floor colour contrast varies between low and high.
• The following may be experienced here: lighting effects and interactive video effects.
• There may be background noise in this area.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
• Display information includes: pictorial, audio description, information boards, touchscreens and televisions/screens.
• There is not a hearing assistance system.
• Seating available in this area includes: chairs without armrests and benches.
• Furniture available in this area includes: coffee tables.
• Guided tours are available.
• There is step-free level access throughout the tour.
• The tour also has narrow walkways.
• Wayfinding signage is provided throughout the tour.
• Signage is not clearly visible.