Access Guide
Accommodation Overview
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About
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- The Telegraph Hotel is housed in the iconic Telegraph building in Coventry City Centre.
- There are 88 bedrooms in total.
- There are 6 bedrooms with adaptations.
- There is step-free level access to all bedrooms with adaptations.
- Some of the bedrooms with adaptations have adjoining rooms.
- All bedrooms with adaptations have an ensuite with a wheel-in shower.
- Only assistance dogs are welcomed at this venue.
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Parking and Public Transport
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- The venue does not have its own car park.
- There is on-street Blue Badge Bay parking, on-street standard parking and a public car park nearby.
- The name of the nearest car park is West Orchards Shopping Centre.
- View information on West Orchards Shopping Centre (opens new tab) .
- The nearest train station is Coventry.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
- View information on getting here (opens new tab) .
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout the majority of areas, this may include the use of a lift.
- The following areas have step-free access via ramps or slopes: the Editors Suite, the toilet with adaptations to the rear of the reception lobby and the Generators Rooftop Bar.
- The following areas have stepped access: the restaurant.
- Access throughout may include manual doors.
- The ground floor to the third floor can be accessed via a standard lift and stairs.
- There is a platform lift to overcome the steps to the restaurant.
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Getting Help and Assistance
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- There is seating available.
- There is a portable hearing assistance system.
- Additional equipment which can be borrowed or hired includes: There are flip-down shower seats in the showers for 4 accessible rooms.
- The alternative formats documents can be provided in include: large print (on request) and different languages (on request).
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Staff receive the following training: Safeguarding, First Aid and Fire Safety.
Toilet and Changing Facilities
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Toilet Facilities
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- There are 3 toilets with adaptations.
- The toilets with adaptations are located at the rear of the reception lobby, near the bar/restaurant and in the Generators Rooftop Bar.
- The transfer space varies between left and right in the toilets with adaptations.
- Female and male step-free standard toilet facilities are located at the rear of the reception lobby, near the bar/restaurant and in the Generators Rooftop Bar.
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Changing Facilities
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- Parent and baby changing facilities are located within the toilets with adaptations near the restaurant/bar and in the Generators Rooftop Bar.
Entrance
- This entrance is located to the front right of the building.
- The entrance area is not clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There are double automatic doors.
- The doors open by sliding.
- The width of the opening is 100cm.
- The doors have a low colour contrast.
- There is a second set of double manual doors.
- The doors open both ways.
- The doors require effort to open.
- One of the doors was locked at the time of the survey.
- The locked door can be opened on request.
- The width of the opening is 88cm.
- The doors have a low colour contrast.
Reception
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Location
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- The reception is located to the left hand side, after entering the hotel.
- The distance from the entrance is 15m.
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Route
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- The most accessible route to the reception has step-free level access.
- There are no doors to open along the most accessible route.
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Access
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- There is step-free level access to reception.
- The height of the reception desk is 112cm.
- There is a lowered section at the desk.
- The height of the lowered section is 81cm.
- There is a portable hearing assistance system which is not clearly signed.
- The hearing assistance system was tested and working at the time of the survey.
- There is background noise in this area which varies depending on the time of day.
- The flooring is shiny.
- Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: armchairs, sofas and benches.
- Furniture available in this area includes: coffee tables.
Toilet with Adaptations (Rear of Reception Lobby - Right Hand Transfer)
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Location
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- The toilet surveyed is located to the rear of the reception desk, up the ramp on the left hand side.
- The distance from the reception desk is 20m.
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Route
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- The most accessible route to the toilet has slight ramps.
- There is a manual door along the most accessible route.
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Access
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- There is step-free level access into the facility.
- There is pictorial and written text signage on or near the door.
- The door opens outwards and has a high colour contrast.
- The door is easy to open.
- The width of the opening is 79cm.
- The door has a twist lock.
- Internally the door has a high colour contrast.
- There is a grab rail on the internal door with a high colour contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 150cm (width) x 343cm (depth).
- There is room for a wheelchair user to manoeuvre.
- There is a lateral transfer space to the right as you face the toilet.
- The lateral transfer space is 81cm (from the side of the toilet pan).
- There is a spatula flush for the toilet.
- The flush is on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high colour contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high colour contrast.
- There is a dropdown grab rail on the transfer side.
- The dropdown grab rail has a high colour contrast.
- The toilet seat is 50cm from the floor.
- The toilet seat has a low colour contrast.
- The toilet roll holder can be reached when seated on the toilet.
- The toilet roll holder has a high colour contrast.
- The toilet roll holder is 109cm from the floor.
- The wash basin has a lever mixer tap.
- The wash basin and tap can be reached when seated on the toilet.
- The wash basin is 78cm from the floor.
- There are vertical grab rails on both sides of the wash basin.
- The wash basin grab rails have a high colour contrast.
- There is a wall mounted soap dispenser.
- The soap dispenser can be reached when seated on the toilet.
- The soap dispenser has a medium colour contrast.
- The soap dispenser is 102cm from the floor.
- There is a wall mounted towel dispenser.
- The towel dispenser cannot be reached when seated on the toilet.
- The towel dispenser has a high colour contrast.
- The towel dispenser is 88cm from the floor.
- There is not a hand dryer.
- There is no emergency alarm.
- There is a long mirror.
- There is an unobstructed shelf.
- The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
- The cubicle has a waste bin and a sanitary bin.
- There are multiple coat hooks.
- The coat hooks are 122cm and 163cm from the floor.
- The height of the baby change facility when in use is 85cm.
- The walls and floor colour contrast varies between low and high.
- Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
Meeting Room - Editors Suite
- The room is located to the rear of the reception desk, up the ramp on the left hand side.
- The distance from the reception desk is 25m.
- The most accessible route to the room has a slight ramp.
- There are no doors to open along the most accessible route.
- There is no signage on or near the door.
- There is step-free access via a ramp into the room.
- The ramp has a slight gradient.
- The ramp is over 150cm wide.
- There is a handrail on the left going down.
- The ramp down is located immediately after the entrance doors.
- There are double manual doors.
- The doors open towards you.
- The doors require effort to open.
- The width of the opening is 155cm.
- The doors have a high colour contrast.
- There is step-free level access throughout the majority of areas.
- The following areas have step-free access via ramps: access into the meeting room, immediately after the entrance doors.
- There is room for a wheelchair user to manoeuvre.
- There is space for an assistance dog to rest.
- The flooring is patterned.
- The walls and floor have a high colour contrast.
- Seating available in this room includes: chairs without armrests.
- Furniture available in this room includes: tables.
- The surface height of the tables/desks is suitable for wheelchair users.
- The clear height under the tables/desks is suitable for wheelchair users.
- There is a portable hearing assistance system on request.
- Additional facilities/services include: a flashing fire alarm.
- There is background noise in this room which varies depending on the function/event.
- Announcements are audible.
- Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
- Lighting levels are adjustable.
Forme and Chase Bar
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Location and Access
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- The Forme and Chase Bar is located immediately ahead, on entering the hotel.
- The most accessible route has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access into this area.
- There is open plan access.
- This area has a bar where food and drink can be ordered.
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Order and Payment
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- The bar was surveyed.
- The bar is located to the left hand side.
- There is step-free level access to the bar.
- The height of the bar is 114cm.
- There is not a lowered section at the bar.
- The bar has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- The payment machine is portable.
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Service
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- This area also has staff who can provide assistance with ordering.
- Full table service is available on request only.
- Menus are handheld.
- The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
- The following are available: drinking straws and takeaway cups.
- There is not a hearing assistance system.
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Seating Area
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- There is step-free level access throughout the seating area.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- The walls and floor colour contrast varies between low and high.
- The flooring is patterned.
- Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs and benches.
- Some seating is fixed.
- Furniture available in this area includes: tables and coffee tables.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There is background noise in this area which varies depending on the time of day.
- Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
Platform Lift to Access the Forme and Chase Restaurant
- The lift surveyed is located to the rear left hand side of the Forme and Chase Bar.
- The distance from the Forme and Chase Bar is 12m.
- The most accessible route to the lift has step-free level access.
- Doors are held open along the most accessible route.
- This lift is a platform lift.
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Platform Lift
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- The ground floor and restaurant level can be accessed by this lift.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The weight limit for the lift is 400kg.
- The internal dimensions of the lift are 110cm (width) x 150cm (depth).
- The internal lift control buttons have tactile markings.
- The control buttons have a low colour contrast.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- The button needs to be pressed constantly when in use.
- The lift is slow moving.
Forme and Chase Restaurant
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Location and Access
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- The restaurant is located to the left hand side of the bar.
- Access to the restaurant is via 4 steps to the left hand side of the bar, or via platform lift located to the rear left of the bar.
- The most accessible route has a platform lift.
- Doors are held open along the most accessible route.
- There is step-free level access into this area.
- There is an opening without doors.
- The width of the opening is more than 200cm.
- This area has a buffet counter.
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Order and Payment
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- The buffet counter was surveyed.
- The counter is located to the left hand side of the restaurant.
- There is step-free level access to the counter.
- The height of the counter is 93cm.
- There is a lowered section at the counter.
- The height of the lowered section is 76cm.
- The payment machine is portable.
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Service
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- This area also has staff who can provide assistance with ordering.
- Full table service is available on request only.
- Menus are handheld and available in large print.
- The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
- The following are available: drinking straws and takeaway cups.
- There is not a hearing assistance system.
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Seating Area
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- There is step-free level access throughout the seating area.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- The walls and floor colour contrast varies between low and high.
- Seating available in this area includes: chairs with armrests, chairs without armrests and benches.
- Some seating is fixed.
- Furniture available in this area includes: tables and booths.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under the tables is suitable for wheelchair users.
- There is background noise in this area which varies depending on the time of day.
- Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
Toilet with Adaptations (Restaurant/Bar Area - Left Hand Transfer)
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Location
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- The toilet surveyed is located to the rear, left hand side of the bar.
- The distance from the bar is 10m.
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Route
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- The most accessible route to the toilet has step-free level access.
- Doors are held open along the most accessible route.
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Access
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- There is step-free level access into the facility.
- There is pictorial and written text signage on or near the door.
- The door opens outwards and has a low colour contrast.
- The door is easy to open.
- The width of the opening is 77cm.
- The door has a twist lock.
- Internally the door has a high colour contrast.
- There is a grab rail on the internal door with a low colour contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 248cm (width) x 188cm (depth).
- There is room for a wheelchair user to manoeuvre.
- There is a lateral transfer space to the left as you face the toilet.
- The lateral transfer space is 145cm (from the side of the toilet pan).
- There is a spatula flush for the toilet.
- The flush is on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high colour contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high colour contrast.
- There is a dropdown grab rail on the transfer side.
- The dropdown grab rail has a high colour contrast.
- The toilet seat is 50cm from the floor.
- The toilet seat has a low colour contrast.
- The toilet roll holder can be reached when seated on the toilet.
- The toilet roll holder has a high colour contrast.
- The toilet roll holder is 98cm from the floor.
- The wash basin has a lever mixer tap.
- The wash basin and tap can be reached when seated on the toilet.
- The wash basin is 80cm from the floor.
- There are vertical grab rails on both sides of the wash basin.
- The wash basin grab rails have a high colour contrast.
- There is a wall mounted soap dispenser.
- The soap dispenser can be reached when seated on the toilet.
- The soap dispenser has a high colour contrast.
- The soap dispenser is 97cm from the floor.
- There is a wall mounted towel dispenser.
- The towel dispenser cannot be reached when seated on the toilet.
- The towel dispenser has a high colour contrast.
- The towel dispenser is 92cm from the floor.
- There is not a hand dryer.
- There is no emergency alarm.
- There is a long mirror.
- There is an unobstructed shelf.
- The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
- The cubicle has a waste bin and a sanitary bin.
- There are multiple coat hooks.
- The coat hooks are 122cm and 163cm from the floor.
- The height of the baby change facility when in use is 94cm.
- The walls and floor have a medium colour contrast.
- Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
Lift
- The lift surveyed is located to the left hand side, on entering the hotel.
- The distance from the entrance doors is 4m.
- The most accessible route to the lift has step-free level access.
- There are no doors to open along the most accessible route.
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Standard Lift
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- The ground floor to the third floor can be accessed by this lift.
- The lift door has a high colour contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The weight limit for the lift is 800kg.
- The external lift control buttons have tactile markings.
- The control buttons have a high colour contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 81cm.
- The internal dimensions of the lift are 90cm (width) x 130cm (depth).
- The internal lift control buttons have tactile markings.
- The control buttons have a high colour contrast.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a list of floor services/facilities, a visual floor indicator, an audible announcer and a mirror to aid reversing.
- Lighting levels were even at the time of the survey.
Stairs
- The stairs are located to the right hand side of the main lift.
- The ground floor to the third floor can be accessed by these stairs.
- There are handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The steps are clearly marked.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 18cm.
- The depth of the steps is not between 30cm-45cm.
- Lighting levels were even at the time of the survey.
Bedroom and Ensuite with Adaptations (Room 2)
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Bedroom Access
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- The bedroom surveyed is located on the first floor.
- The distance from the lift is 8m.
- The most accessible route to the bedroom has step-free level access.
- There is a manual door along the most accessible route.
- There is step-free level access into the bedroom.
- There is numbered signage on or near the door.
- Entry to the room is by a fob reader.
- The height of the key fob reader is 118cm.
- The door opens inwards and has a high colour contrast.
- The door is easy to open.
- The width of the opening is 76cm.
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Bedroom Features
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- The bedroom has a king bed.
- The top of the mattress is 63cm from the floor.
- The space under the bed is 4cm from the floor.
- There is room for a wheelchair user to manoeuvre next to the bed.
- The flooring is patterned.
- Seating available in the bedroom includes: a chair with armrests and a chair without armrests.
- Furniture available in the bedroom includes: a desk.
- The following is also available in this bedroom: bedside plug sockets, TV with subtitles and a flashing fire alarm.
- There is a push button emergency alarm.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- Lighting levels are adjustable.
- This bedroom has an adjoining room.
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Ensuite Access
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- There is step-free level access into the ensuite.
- The ensuite door opens by sliding and has a low colour contrast.
- The door requires effort to open.
- The width of the opening is 79cm.
- Internally the door has a high colour contrast.
- There is not a grab rail on the internal door.
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Ensuite Dimensions and Features
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- The dimensions of the ensuite are 245cm (width) x 239cm (depth).
- There is room for a wheelchair user to manoeuvre.
- There is a lateral transfer space to the left as you face the toilet.
- The lateral transfer space is 97cm (from the side of the toilet pan).
- There is a push button flush for the toilet.
- The flush is on the wall above the cistern.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high colour contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high colour contrast.
- There is a dropdown grab rail on the transfer side.
- The dropdown grab rail has a high colour contrast.
- The toilet seat is 50cm from the floor.
- The toilet seat has a low colour contrast.
- The toilet has a padded backrest.
- The toilet roll holder can be reached when seated on the toilet.
- The toilet roll holder has a high colour contrast.
- The toilet roll holder is 50cm from the floor.
- The wash basin has a lever mixer tap.
- The wash basin and tap can be reached when seated on the toilet.
- The wash basin is 81cm from the floor.
- There is a vertical grab rail on the left side of the wash basin.
- The wash basin grab rail has a high colour contrast.
- There is a wall mounted soap dispenser.
- The soap dispenser cannot be reached when seated on the toilet.
- The soap dispenser has a high colour contrast.
- The soap dispenser is 109cm from the floor.
- There is a push button emergency alarm.
- There is a mirror.
- There is no shelf.
- The cubicle has a pedal bin.
- There are no coat hooks.
- The walls and floor have a medium colour contrast.
- Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
- The ensuite has a wheel in shower.
- There is room for a wheelchair user to manoeuvre in the shower.
- There is an adjustable shower head which can also be detached.
- The shower controls are lever mixer.
- There is a flip-down shower seat.
- The shower seat is 50cm from the floor.
- There is a grab rail for the shower.
- The grab rail for the shower has a high colour contrast.
- There are dropdown rails for the shower.
- The dropdown rails for the shower have a high colour contrast.
- There is a push button emergency alarm.
- Both shower doors open outwards.
Meeting Room - The Boardroom
- The room is located on the first floor, through the door to the left hand side of the lift.
- The distance from the lift is 7m.
- The most accessible route to the room has step-free level access.
- There is a manual door along the most accessible route.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There are double manual doors.
- The doors open away from you.
- The doors require effort to open.
- One of the doors was locked at the time of the survey.
- The locked door can be opened on request.
- The width of the opening is 73cm.
- The doors have a high colour contrast.
- There is step-free level access throughout.
- There is room for a wheelchair user to manoeuvre.
- There is space for an assistance dog to rest.
- The flooring is patterned.
- The walls and floor have a medium colour contrast.
- Seating available in this room includes: chairs with armrests.
- Furniture available in this room includes: tables.
- The surface height of the tables/desks is suitable for wheelchair users.
- The clear height under the tables/desks is not suitable for wheelchair users.
- There is a portable hearing assistance system on request.
- Additional facilities/services include: a flashing fire alarm and a television with subtitles.
- There is background noise in this room which varies depending on the function/event.
- Announcements are in person.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- Lighting levels are adjustable.
Meeting Room - Directors Suite
- The room is located on the first floor, through the door to the left hand side of the lift.
- The distance from the lift is 10m.
- The most accessible route to the room has step-free level access.
- There is a manual door along the most accessible route.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There are double manual doors.
- The doors open away from you.
- The doors require effort to open.
- One of the doors was locked at the time of the survey.
- The locked door can be opened on request.
- The width of the opening is 87cm.
- The doors have a high colour contrast.
- There is step-free level access throughout.
- There is room for a wheelchair user to manoeuvre.
- There is space for an assistance dog to rest.
- The flooring is patterned.
- The walls and floor have a medium colour contrast.
- Seating available in this room includes: chairs with armrests.
- Furniture available in this room includes: tables.
- The surface height of the tables/desks is suitable for wheelchair users.
- The clear height under the tables/desks is suitable for wheelchair users.
- There is a portable hearing assistance system on request.
- Additional facilities/services include: a flashing fire alarm and a television with subtitles.
- There is background noise in this room which varies depending on the function/event.
- Announcements are in person.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- Lighting levels are adjustable.
Lift to Access the Generators Rooftop Bar
- The lift surveyed is located to the rear of the reception desk, through the door at the top of the ramp.
- The distance from the reception desk is 20m.
- The most accessible route to the lift has a slight ramp.
- There is a manual door along the most accessible route.
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Standard Lift
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- The ground floor to the second floor can be accessed by this lift.
- The lift door has a high colour contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The weight limit for the lift is 1000kg.
- The external lift control buttons have tactile markings.
- The control buttons have a high colour contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 110cm.
- The internal dimensions of the lift are 136cm (width) x 146cm (depth).
- The internal lift control buttons have tactile markings.
- The control buttons have a high colour contrast.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a list of floor services/facilities, a visual floor indicator and an audible announcer.
- Lighting levels were even at the time of the survey.
Generators Rooftop Bar
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Location and Access
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- The Generators Rooftop Bar is located on the second floor (rooftop).
- The most accessible route has a slight ramp.
- There are no doors to open along the most accessible route.
- There is step-free level access into this area.
- There is a single automatic door.
- The door opens away from you.
- The width of the opening is 82cm.
- There is a small lip on the threshold of the opening.
- The door has a low colour contrast.
- This area has a bar where food and drink can be ordered.
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Order and Payment
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- The bar was surveyed.
- The bar is located to the right hand side of the Generators Rooftop Bar.
- There is step-free level access to the bar.
- The height of the bar is 120cm.
- There is not a lowered section at the bar.
- The bar has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- The payment machine is portable.
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Service
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- This area also has staff who can provide assistance with ordering.
- Full table service is available on request only.
- Menus types include: handheld.
- The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
- The following are available: drinking straws and takeaway cups.
- There is not a hearing assistance system.
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Seating Area
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- The seating area is partially covered.
- There is step-free level access throughout the seating area.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs with armrests, chairs without armrests and high stools.
- Furniture available in this area includes: tables, coffee tables and high tables.
- Some tables are fixed.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There may be background noise in this area.
- Lighting levels vary due to the size of the space.
