You are on Accommodation Overview. Skip to the next section.

Accommodation Overview

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• About View
  • The Arden Hotel is a 4* luxury boutique hotel, located opposite the Royal Shakespeare Company theatres in Stratford upon Avon .
  • There are 45 bedrooms in total.
  • There is 1 bedroom with adaptations.
  • There is step-free level access to the bedroom with adaptations.
  • Some of the bedrooms with adaptations have adjoining rooms.
  • 1 bedroom with adaptations has an ensuite with a wheel-in shower.
  • Only assistance dogs are welcomed at this venue.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • There is on-street Blue Badge Bay parking and on-street standard parking.
  • The name of the nearest car park is Church Street Car Park (evenings and weekends only).
  • View information on Church Street Car Park (opens new tab) .
  • The nearest train station is Stratford upon Avon.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
  • View information on getting here (opens new tab) .
• Getting In and Around View
  • There is step-free access via slope at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • The following areas have stepped access: the upper level of the reception area and the upper garden terrace.
  • Access throughout may include manual doors.
  • The ground floor and the restaurant, bar and lower terrace can be accessed via a platform lift.
• Getting Help and Assistance View
  • There is seating available.
  • There is no hearing assistance system.
  • You can borrow or hire the following equipment: a manual wheelchair and vibrating pillows.
  • The alternative formats documents can be provided in include: Large print (on request).
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Staff receive the following training: Disability Awareness, Safeguarding, First Aid and Fire Safety.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 2 toilets with adaptations.
  • The toilets with adaptations are located in the reception lobby and in the restaurant/bar area.
  • All toilets with adaptations have a right hand transfer space.
  • Female and male step-free standard toilet facilities are located in the restaurant/bar area.
• Changing Facilities View
  • Parent and baby changing facilities are located within the toilet with adaptations in the restaurant/bar area.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located to the rear of the hotel.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • The height of the restriction barrier is 92cm.
  • There are 3 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked.
  • The surveyed Blue Badge parking bay dimensions are 240cm (width) x 410cm (depth).
  • There are no hatched/marked zones.
  • The nearest designated bay is 25m from the most accessible entrance.
  • The most accessible route from the Blue Badge parking has a slight slope.
  • This route has uneven surfaces.
• Charges and Restrictions View
  • This car park is for visitors only.
  • Parking is not free for all users, including Blue Badge holders.
  • Payment for parking is made at reception and a token is issued to guests to exit the car park.
• Electric Vehicle Charging Points View
  • There are no electric vehicle charging points designated for Blue Badge holders.
  • There are 2 electric vehicle charging points.
  • The dimensions of the surveyed electric vehicle charging bay are 240cm (width) x 410cm (depth).
  • The nozzle holster is not at a suitable height for a wheelchair user.
  • You do not need an online account to use the charging point.
  • Payment for EV charging is made at reception.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Access from the Car Park to the Most Accessible Entrance. Skip to the next section.

Access from the Car Park to the Most Accessible Entrance

• Access to the most accessible entrance from the car park is located to the left hand side of the Blue Badge bays.
• The most accessible route has step-free access via a slope.
• The slope has a slight gradient.
• There are no doors to open along the most accessible route.
• This route has uneven surfaces.

You are on Most Accessible Entrance. Skip to the next section.

Most Accessible Entrance

• This entrance is located to the right hand side of the Blue Badge bays.
• The approach to the entrance has uneven surfaces.
• The entrance area is not clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double manual doors.
• The doors open away from you.
• The doors require effort to open.
• The width of the opening is 130cm.
• There is a small lip on the threshold of the opening.
• The doors have a low colour contrast.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access View
  • There is step-free level access throughout the majority of walkways, this may include the use of a lift.
  • The following areas have stepped access: the upper level of the reception area and the upper garden terrace.
  • The following areas have step-free access via ramps: the main entrance at the front of the hotel.
• Circulation View
  • There are manual doors along circulation routes.
  • The contrast between the walls and floor varies between low and high along circulation routes.
  • Some flooring is patterned.
  • There may be background noise.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signage is consistent throughout.
  • Seating available in the walkways includes: chairs without armrests, armchairs and sofas.
  • Lighting levels vary due to the size of the space.
  • Lighting levels are adjustable.

You are on Reception. Skip to the next section.

Reception

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• Location View
  • The reception is located straight ahead, on entering the hotel from the most accessible entrance.
  • The distance from the entrance doors is 4m.
• Route View
  • The most accessible route to the reception has step-free level access.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access to reception.
  • The height of the reception desk is 122cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 76cm.
  • The reception has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • There is not a hearing assistance system.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: armchairs and sofas.
  • Furniture available in this area includes: coffee tables.

You are on Brooke Suite. Skip to the next section.

Brooke Suite

• The room is located to the right hand side, before the reception desk.
• The distance from the accessible entrance is 4m.
• The most accessible route to the room has step-free level access.
• There are no doors to open along the most accessible route.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There are double manual doors.
• The doors open towards you.
• The doors are easy to open.
• One of the doors was locked at the time of the survey.
• The locked door can be opened on request.
• The width of the opening is 73cm.
• There is a small lip on the threshold of the opening.
• The doors have a high colour contrast.
• There is step-free level access throughout.
• There is room for a wheelchair user to manoeuvre.
• There is space for an assistance dog to rest.
• The flooring is patterned.
• The walls and floor have a medium colour contrast.
• Seating available in this room includes: chairs without armrests.
• Furniture available in this room includes: tables.
• The surface height of the tables/desks is suitable for wheelchair users.
• The clear height under the tables/desks is not suitable for wheelchair users.
• There is not a hearing assistance system.
• Additional facilities/services include: a flashing fire alarm.
• There is background noise in this room which varies depending on the function/event.
• Announcements are in person.
• Lighting levels were even at the time of the survey.
• Lighting levels are adjustable.

You are on Guest Lounge Area. Skip to the next section.

Guest Lounge Area

• The guest lounge area is located to the right hand side, after the reception desk.
• There is step-free level access to this area.
• There is no signage on or near the entrance.
• There are double manual doors.
• The doors are permanently held open.
• The width of the opening is 160cm.
• The doors have a high colour contrast.
• There is step-free level access throughout all areas.
• There are no doors along circulation routes in this area.
• There is room for a wheelchair user to manoeuvre.
• The flooring is shiny.
• The walls and floor colour contrast varies between low and high.
• Seating available in this area includes: chairs with armrests and chairs without armrests.
• Furniture available in this area includes: tables.
• The surface height of the tables/desks is suitable for wheelchair users.
• The clear height under the tables/desks is suitable for wheelchair users.
• There is not a hearing assistance system.
• There may be background noise in this area.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Bedroom and Ensuite with Adaptations (Yew). Skip to the next section.

Bedroom and Ensuite with Adaptations (Yew)

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• Bedroom Access View
  • The bedroom surveyed is located through the door on the right hand side, after the reception desk.
  • The distance from the reception desk is 12m.
  • The most accessible route to the bedroom has step-free level access.
  • There is a manual door along the most accessible route.
  • There is step-free level access into the bedroom.
  • There is written text signage on or near the door.
  • Entry to the room is by a key lock.
  • The height of the key lock is 98cm.
  • The door opens inwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 78cm.
• Bedroom Features View
  • The bedroom has a king bed.
  • The top of the mattress is 60cm from the floor.
  • The space under the bed is 19cm from the floor.
  • There is not room for a wheelchair user to manoeuvre next to the bed.
  • Seating available in the bedroom includes: a chair without armrests and an armchair.
  • Furniture available in the bedroom includes: a desk.
  • The following is also available in this bedroom: bedside plug sockets, TV with subtitles and a flashing fire alarm.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • Lighting levels are adjustable.
  • This bedroom does not have an adjoining room.
• Ensuite Access View
  • There is step-free level access into the ensuite.
  • The door is easy to open.
  • The width of the opening is 84cm.
  • Internally the door has a high colour contrast.
  • There is not a grab rail on the internal door.
• Ensuite Dimensions and Features View
  • The dimensions of the ensuite are 254cm (width) x 347cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the right as you face the toilet.
  • The lateral transfer space is 80cm (from the side of the toilet pan).
  • There is a push button flush for the toilet.
  • The flush is on the wall above the cistern.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high colour contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a high colour contrast.
  • The toilet seat is 44cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a high colour contrast.
  • The toilet roll holder is 54cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap cannot be reached when seated on the toilet.
  • The wash basin is 78cm from the floor.
  • There is a vertical grab rail on the right side of the wash basin.
  • The wash basin grab rail has a high colour contrast.
  • There is a bar of soap.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is a shelf, however there is an obstruction in front of it.
  • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a pedal bin.
  • There are multiple coat hooks.
  • The coat hooks are 105cm and 140cm from the floor.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • The ensuite has a wheel in shower.
  • There is room for a wheelchair user to manoeuvre in the shower.
  • There is an adjustable shower head which can also be detached.
  • The shower controls are lever mixer.
  • There is a shower seat.
  • The shower seat is 51cm from the floor.
  • There are grab rails for the shower.
  • The grab rails for the shower have a high colour contrast.
  • There is a dropdown rail for the shower.
  • The dropdown rail for the shower has a high colour contrast.
  • There is a pull cord emergency alarm for the shower but it was tied up at the time of the survey.

You are on Toilet with Adaptations - Reception Area - Right Hand Transfer. Skip to the next section.

Toilet with Adaptations - Reception Area - Right Hand Transfer

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• Location View
  • The toilet surveyed is located opposite the reception desk.
  • The distance from the reception desk is 8m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is written text signage on or near the door.
  • The door opens outwards and has a low colour contrast.
  • The door is easy to open.
  • The width of the opening is 79cm.
  • The door has a twist lock.
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door with a high colour contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 262cm (width) x 158cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 81cm (from the side of the toilet pan).
  • There is a push button flush for the toilet.
  • The flush is on the wall above the cistern.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high colour contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a high colour contrast.
  • The toilet seat is 47cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a high colour contrast.
  • The toilet roll holder is 78cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a high colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The soap dispenser has a high colour contrast.
  • The soap dispenser is 105cm from the floor.
  • There are paper towels for drying hands.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high colour contrast.
  • The hand dryer is 103cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a waste bin and a sanitary bin.
  • There are multiple coat hooks.
  • The coat hooks are 105cm and 140cm from the floor.
  • The walls and floor have a low colour contrast.
  • Lighting levels were even at the time of the survey.

You are on Outdoor Spaces (Gardens and Upper Terrace). Skip to the next section.

Outdoor Spaces (Gardens and Upper Terrace)

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• About View
  • The following is available in this area: gardens.
• Getting Around View
  • There are surfaced footpaths throughout.
  • Surfaced footpaths consist of: block paving and paving slabs.
  • The majority of the surfaced footpaths are wide enough for wheelchair users.
  • Some footpaths have sections with potential obstacles such as: uneven surfaces.
  • There are seats situated along the paths for people to rest.
  • There is step-free level access throughout the majority of areas.
  • The following areas have stepped access: the upper level of the terrace.

You are on Platform Lift. Skip to the next section.

Platform Lift

• The lift surveyed is located beyond the reception desk, through the doorway leading to the restaurant/bar.
• The distance from the reception desk is 20m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.
• This lift is a platform lift.

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• Platform Lift View
  • The ground floor and the restaurant/bar can be accessed by this lift.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 300kg.
  • The internal dimensions of the lift are 80cm (width) x 120cm (depth).
  • The control buttons have a high colour contrast.
  • None of the internal lift controls are at a suitable height for a wheelchair user.
  • The level needs to be held constantly when in use.
  • The lift is slow moving.
  • Please ask a member of staff to assist with the platform lift.

You are on Stairs. Skip to the next section.

Stairs

• The stairs are located beyond the reception desk, through the doorway leading to the restaurant/bar.
• The ground floor and the restaurant/bar can be accessed by these stairs.
• There is a permanently held open door to access the stairwell.
• There is a handrail on the right going down.
• The handrail is not easy to grip.
• The handrail covers the flight of stairs throughout its length.
• The handrail does not extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is not between 15cm and 18cm.
• The height of the highest step is 20cm.
• The depth of the steps is not between 30cm-45cm.
• Lighting levels were even at the time of the survey.

You are on No. 44 Brasserie (Restaurant/Bar). Skip to the next section.

No. 44 Brasserie (Restaurant/Bar)

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• Location and Access View
  • The restaurant/bar is located immediately ahead, from the bottom of the stairs or from the platform lift.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into this area.
  • There is open plan access.
  • This area has a bar where food and drink can be ordered.
• Order and Payment View
  • The payment counter was surveyed.
  • The counter is located immediately ahead, as you enter the restaurant/bar.
  • There is step-free level access to the counter.
  • The height of the counter is 107cm.
  • There is not a lowered section at the counter.
  • The counter has mirrors and patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The buffet counter was surveyed.
  • The counter is located to the left hand side of the restaurant/bar.
  • There is step-free level access to the counter.
  • The height of the counter is 90cm.
  • There is not a lowered section at the counter.
  • The restaurant/bar accepts card payments only.
• Seating Area View
  • The payment machine is portable.
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Some flooring is shiny and patterned.
  • Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs, sofas and benches.
  • Some seating is fixed.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There is background noise in this area which varies depending on the time of day.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
• Service View
  • This area also has staff who can provide assistance with ordering.
  • Full table service is available on request only.
  • Menus are handheld.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • There is not a hearing assistance system.

You are on Outdoor Seating Area - Lower Terrace. Skip to the next section.

Outdoor Seating Area - Lower Terrace

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• Location and Access View
  • Access to the lower terrace is step-free from the restaurant/bar, or stepped from the upper terrace.
  • The most accessible route has step-free level access.
  • There is a manual door along the most accessible route.
  • There is step-free level access to this area.
  • There is a single manual door.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 85cm.
  • There is a small lip on the threshold of the opening.
  • The door has a high colour contrast.
• Seating Area View
  • The seating area is partially covered.
  • There is step-free level access throughout the majority of the seating area.
  • There is stepped access to the upper terrace.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests.
  • Furniture available in this area includes: tables.
  • The surface height of the tables/desks is suitable for wheelchair users.
  • The clear height under the tables/desks is suitable for wheelchair users.
  • There may be background noise in this area.

You are on Toilet with Adaptations - Restaurant/Bar Area - Right Hand Transfer. Skip to the next section.

Toilet with Adaptations - Restaurant/Bar Area - Right Hand Transfer

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• Location View
  • The toilet surveyed is located in the corridor to the left hand side of the buffet area, in the restaurant/bar.
  • The distance from the bar is 18m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • Doors are held open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is written text signage on or near the door.
  • The door opens outwards and has a medium colour contrast.
  • The door is easy to open.
  • The width of the opening is 76cm.
  • The door has a twist lock.
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door with a high colour contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 156cm (width) x 224cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 80cm (from the side of the toilet pan).
  • There is a push button flush for the toilet.
  • The flush is on the wall above the cistern.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high colour contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a high colour contrast.
  • The toilet seat is 46cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a high colour contrast.
  • The toilet roll holder is 78cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a high colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The soap dispenser has a high colour contrast.
  • The soap dispenser is 108cm from the floor.
  • There are paper towels for drying hands.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high colour contrast.
  • The hand dryer is 82cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a waste bin and a sanitary bin.
  • There are multiple coat hooks.
  • The coat hooks are 105cm and 140cm from the floor.
  • The height of the baby change facility when in use is 88cm.
  • The walls and floor have a low colour contrast.
  • Lighting levels were low at the time of the survey.

You are on The Swan Room. Skip to the next section.

The Swan Room

• The room is located beyond the buffet area in the restaurant/bar.
• The distance from the bar is 18m.
• The most accessible route to the room has step-free level access.
• There are no doors to open along the most accessible route.
• There is no signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door.
• The door opens away from you.
• The door requires effort to open.
• The width of the opening is 78cm.
• There is a small lip on the threshold of the opening.
• The door has a high colour contrast.
• There is step-free level access throughout.
• There is room for a wheelchair user to manoeuvre.
• There is space for an assistance dog to rest.
• The flooring is patterned.
• The walls and floor have a medium colour contrast.
• Seating available in this room includes: armchairs.
• Furniture available in this room includes: tables.
• The surface height of the tables/desks is suitable for wheelchair users.
• The clear height under the tables/desks is suitable for wheelchair users.
• There is not a hearing assistance system.
• There is background noise in this room which varies depending on the function/event.
• Announcements are in person.
• Lighting levels were even at the time of the survey, with unshaded light sources.
• Lighting levels are adjustable.

You are on The Main Entrance (Front of the Hotel). Skip to the next section.

The Main Entrance (Front of the Hotel)

• This entrance is located at the front of the hotel.
• The entrance area is not clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free access via ramp at the entrance.
• The ramp has a steep gradient.
• There are level resting areas along the ramp.
• The ramp is over 150cm wide.
• There are handrails on both sides.
• There are 4 steps as you enter.
• There are handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The steps have tactile markings at the top.
• The height of the steps is between 15cm and 18cm.
• The depth of the steps is between 30cm-45cm.
• There is a single manual door.
• The door is permanently held open.
• The width of the opening is 82cm.
• There is a small lip on the threshold of the opening.
• The door has a high colour contrast.
• There is a second, single manual door.
• The door opens away from you.
• The door requires effort to open.
• The width of the opening is 79cm.
• There is a small lip on the threshold of the opening.
• The door has a low colour contrast.
• There is a third, single manual door.
• The door opens away from you.
• The door requires effort to open.
• The width of the opening is 79cm.
• There is a small lip on the threshold of the opening.
• The door has a high colour contrast.