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Custard Factory

Gibb Street, Birmingham, B9 4AA

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Access Guide

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Introduction

  • Comments View
    • The Custard Factory is a quarter in Birmingham which is home to creative companies, galleries, artists, independent shops and restaurants. .
    • Office space, studio offices and exhibition space are available for hire.
    • The main areas for public access are the main reception office, the central lakeside area and the Zellig building.
    • There is a relaxation room in Zellig called Nomad which has a pool table, piano and seating which is freely available to the public.

Location

  • The venue is situated within the centre of the city.
  • This venue is situated in Birmingham.
  • There is a bus stop within 150m (164yds) of the venue.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest mainline station is Moor Street.

Parking (Zellig Car Park)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park is at the side of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There are 1 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 370cm x 480cm (12ft 2in x 15ft 9in).
    • The nearest designated bay is 14m (15yd 11in) from the Zellig entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are uneven surfaces.
    • The car park surface is concrete.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • Drop off Point View
    • There is not a designated drop off point.

Parking (North Yard Car Park)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park is at the back of the venue.
    • The car park type is open air/surface.
    • There are 0 designated parking bay(s) within the car park.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • Drop off Point View
    • There is not a designated drop off point.

Parking (Trinity Street Car Park)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park is at the back of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There are 3 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 290cm x 470cm (9ft 6in x 15ft 5in).
    • The nearest designated bay is 135m (147yd 1ft) from the reception entrance.
    • The furthest designated bay is 138m (150yd 2ft) from the reception entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • The patron does have to cross a road.
    • The car park does not have a height restriction barrier.
  • Drop off Point View
    • There is not a designated drop off point.

Outside Access (Reception Entrance)

  • This information is for the entrance located off Gibb Street.
  • There is level access into the venue.
  • The main doors open away from you (push).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 190cm (6ft 3in) wide.

Reception

  • The desk is 6m (6yd 1ft) from the reception entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height.
  • The desk does not have a lowered section.
  • The lighting levels are medium.
  • There is not a hearing assistance system.
  • Opening Times View
    • Monday 08:30 - 18:30.
    • Tuesday 08:30 - 18:30.
    • Wednesday 08:30 - 18:30.
    • Thursday 08:30 - 18:30.
    • Friday 08:30 - 18:30.
    • Saturday 09:00 - 18:00.
    • Sunday Closed.

Outside Access (Zellig Entrance)

  • This information is for the entrance located in Gibb Street.
  • There is not level access into the venue.
  • The main doors open away from you (push).
  • The doors are double width.
  • The doors are permanently held open.
  • The door opening is 300cm (9ft 10in) wide.

Level Change (Zellig Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of and immediately beyond the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.

Outside Access (Zellig Car Park Entrance)

  • This information is for the entrance located off the Zellig car park.
  • There is level access into the venue.
  • The main doors open (no doors).
  • Comments View
    • This entrances gives access to the rear of the Zellig building.

Inside Access

  • There is not level access to the service.
  • This venue does play background music.
  • Music is played in reception.
  • Motorised scooters are allowed in public parts of the venue.
  • Lighting levels are varied.

Level Change (Gallery)

  • There are steps to access this area / service.
  • The steps are located in the doorway.
  • There is / are 1 step(s) to the area / service.
  • The steps are clearly marked.
  • The steps are shallow.

Level Change (Old Library)

  • There are steps to access this area / service.
  • The steps are located in Gibb Street.
  • There is / are 7 step(s) to the area / service.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on the left going up.

Theatre

  • There are not designated spaces for wheelchair users.
  • There is not a hearing assistance system.
  • There is not a wheelchair to borrow.
  • Assistance dogs are allowed in the auditorium.

Level Change (Theatre)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading to the seating in the theatre.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • The width of the ramp or slope is 104cm (3ft 5in).

Other Floors (Zellig)

  • Steps View
    • The floors which are accessible by stairs are B-G.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is not a landing.
    • The lighting level is bright.

Lift (Zellig)

  • There is a lift for public use.
  • The lift is located in the Zellig space.
  • The lift is a platform lift.
  • The floors which are accessible by this lift are B-G.
  • The lift is 38m (42yd) from Zellig entrance.
  • Staff do need to be notified for use of the lift.
  • The clear door width is 100cm (3ft 3in).
  • The dimensions of the lift are 100cm x 135cm (3ft 3in x 4ft 5in).
  • There are not separate entry and exit doors in the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is bright.

Accessible Toilet (Lakeside)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 60m (66yd) from the reception entrance.
    • The accessible toilet is located off the lakeside area.
    • There is not level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 82cm (2ft 8in).
    • The door is heavy.
    • Floor manoeuvring space is clear in the accessible toilet.
    • The dimensions of the accessible toilet are 140cm x 200cm (4ft 7in x 6ft 7in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 88cm (2ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is not a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is not a functional emergency alarm available.
    • No emergency alarm fitted in the cubicle.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors in the accessible toilet.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is not a hand dryer.
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The toilet roll holder is 105cm (3ft 5in) high.
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is fair.
    • The contrast between the drop down rails and wall is fair.
    • The contrast between the walls and floor is good.
    • Lighting levels are bright.

Level Change (Lakeside Toilets)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in the corridor leading to the toilets.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • The width of the ramp or slope is 104cm (3ft 5in).

Accessible Toilet (Zellig)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 35m (38yd 10in) from the Zellig entrance.
    • The accessible toilet is located in the Zellig space, on the ground floor.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door weight is heavy.
    • The dimensions of the accessible toilet are 150cm x 200cm (4ft 11in x 6ft 7in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is not a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The toilet roll holder is 114cm (3ft 9in) high.
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 88cm (2ft 11in).

Standard Toilet(s)

Additional Info

  • Staff do not receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.