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Gracechurch Centre

210a Parade, Sutton Coldfield, Birmingham, B72 1PA

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Access Guide

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Location

  • The venue is situated within the centre of the town.
  • This venue is situated in Sutton Coldfield.
  • There is a bus stop within 150m (164yds) of the venue.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest mainline station is Sutton Coldfield Rail.

Opening Hours

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park is at the back of the venue.
    • The car park type is multi storey.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There are 10+ designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 350cm x 490cm (11ft 6in x 16ft 1in).
    • The nearest designated bay is 15m (16yd) from the car park entrance.
    • The furthest designated bay is 39m (43yd) from the car park entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
    • There is a dropped kerb / non stepped access from the car park to the venue.
    • The patron does not have to cross a road.
    • The car park does have a height restriction barrier.
    • The maximum height is 198.
  • Drop-off Point View
    • There is not a designated drop off point.

Outside Access (Car Park Entrance)

  • This information is for the entrance located in the car park.
  • There is level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The doors are permanently held open.
  • The door opening is 150cm (4ft 11in) wide.

Outside Access (North Mall Entrance)

  • This information is for the entrance located at the front of the venue.
  • There is not level access into the venue.
  • The main doors open (no doors).
  • The door opening is 600cm (19ft 8in) wide.

Level Change (North Mall Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located at the front of the venue.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.

Outside Access (South Mall Entrance)

  • This information is for the entrance located at the front of the venue.
  • There is not level access into the venue.
  • The main doors open (no doors).
  • The door opening is 650cm (21ft 4in) wide.

Level Change (South Mall Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located at the front of the venue.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.

Outside Access (Centre Mall)

  • This information is for the entrance located at the front of the venue.
  • There is level access into the venue.
  • The main doors open (no doors).
  • The door opening is 800cm (26ft 3in) wide.

Outside Access (Knight Court Entrance)

  • This information is for the entrance located at the side of the venue.
  • There is not level access into the venue.
  • The main doors open (no doors).
  • The door opening is 300cm (9ft 10in) wide.

Level Change (Knight Court Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located at the north side of the venue.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.

Inside Access

  • There is level access to the service.
  • Motorised scooters are allowed in public parts of the venue.
  • Lighting levels are varied.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1-2-3-4-5-6-7.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is medium.

Lift

  • There is a lift for public use.
  • The lift is located at the centre of the venue.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1-2-3-4-5-6-7.
  • The lift is 5m (16ft 5in) from car park entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 82cm (2ft 8in).
  • The dimensions of the lift are 115cm x 170cm (3ft 9in x 5ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is medium.

Shopmobility

  • Route maps are available.
  • Manual wheelchairs are available.
  • Powered wheelchairs are not available.
  • Powered scooters are available.
  • Equipment does not have to be booked in advance.
  • There is not a hire charge.
  • Escorts are normally available to assist around town / city.
  • Escorts do need to be booked in advance.
  • Trained escorts are not available for people with a visual impairment.
  • Trained escorts are not available for people with a hearing impairment.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 5m (5yd 1ft) from the Knight Court entrance.
    • This accessible toilet is located at the north mall end of the venue.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from the information desk.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 300cm x 120cm (9ft 10in x 3ft 11in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 60cm (1ft 12in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are non-infectious waste and sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is fair.
    • The contrast between the internal door and wall is fair.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilets are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilets are located at the Knight Court entrance.
    • The female and male toilets are 5m (16ft 5in) from the Knight Court entrance.
    • Inside the venue, there is level access to the female and male toilet.
    • Lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located at the Knight Court entrance.
    • The height of the baby change table once extended is 90cm (2ft 11in).
    • Inside the venue, there is level access to the baby change facility.

Additional Info

  • Staff do not receive disability awareness / equality training.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.