You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include Swimming Pool, Swimming Lessons (adult & child), Aqua Fit, Fitness Studio, Fitness Gym, Children's Dance Lessons, Children's Parties, Community Room for hire, Changing Place, Viewing Area, Sales of swimming equipment and swimwear.
• Northfield Leisure Centre link (new tab) - click here.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Northfield.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 06:00 - 22:00.
• Tuesday 06:00 - 22:00.
• Wednesday 06:00 - 22:00.
• Thursday 06:00 - 22:00.
• Friday 06:00 - 23:00.
• Saturday 07:00 - 18:30.
• Sunday 07:00 - 18:30.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located to the side of the venue.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 5 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 240cm x 480cm (7ft 10in x 15ft 9in).
  • The nearest Blue Badge bay is 47m (51yd 1ft) from the Leisure Centre main entrance.
  • The furthest Blue Badge bay is 61m (66yd 2ft) from the Leisure Centre main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Comments View
  • There are bollards with a 218cm gap at the dropped kerb between the blue badge bays and the start of the ramp.

You are on Outside Access. Skip to the next section.

Outside Access

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• Entrance View
  • This information is for the entrance located at the front of the venue.
  • There is ramped/sloped or stepped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 167cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 163cm.
• Ramp/Slope View
  • The ramp/slope is located to the right of the entrance doors and leads from the car park.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located to the right of the entrance doors and leading up from the car park.
  • There is/are 7 step(s).
  • The step(s) is/are clearly marked.
  • The step(s) has/have tactile paving at the top and bottom.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 17cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 6m (6yd 1ft) from the main entrance doors.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are good.
• There is not a hearing assistance system.

You are on Reception Turnstiles. Skip to the next section.

Reception Turnstiles

• There are two barrier turnstiles and one controlled entrance to access the facilities. Exit is via one turnstile barrier.
• Height of turnstiles is 85cm
• Height of membership card swipe is 104cm
• Height of accessible controlled barrier is 93cm and width is 90cm.

You are on Community Room. Skip to the next section.

Community Room

• This room is available for hire.
• The doors are single and open away from you (push). They may be difficult to open.
• The door opening width is 95cm.

You are on Accessible Toilet (Ground Floor - Left Hand Transfer). Skip to the next section.

Accessible Toilet (Ground Floor - Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 3m (3yd 10in) from the main entrance.
  • This accessible toilet is located in the reception foyer to the right, after the entrance doors.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 150cm x 230cm (4ft 11in x 7ft 7in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 85cm (2ft 9in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and clinical waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 105cm (3ft 5in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.

You are on Viewing Area. Skip to the next section.

Viewing Area

• This is a seating area with tables and vending machines. It is adjacent to Reception and also overlooks the swimming pools.
• Hot drinks can also be purchased from Reception.
• The majority of tables are at a height of 73cm and some are at 111cm.
• There is not room for a wheelchair to manoeuvre.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G, 1.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are moderate to good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located in the reception area to the far side of the turnstiles.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1.
• Wall mounted information boards are provided at lift landings.
• The lift is approximately 15m (16yd 1ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 114cm x 140cm (3ft 9in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

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• Comments View
  • There are two lifts side by side with the same dimensions.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service(s).
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played in all public areas except for the changing areas.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are moderate to good.

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• Comments View
  • Access to the Pool Side changing area is via double doors which open away from you (push). They may be difficult to open and have a width of 165cm.
  • There is a buggy park opposite the lifts.

You are on Swimming Pool (Main Pool). Skip to the next section.

Swimming Pool (Main Pool)

• There is level access from the changing area to the swimming pool.
• There is not a ramped entrance into the water.
• There is a wet side chair available.
• There is a hoist for wheelchair users to access the water.
• The hoist is manual.
• There is a pool platform lift for wheelchair users to access the water.
• There are steps into the swimming pool.
• There are 5 steps.
• The steps do have handrails.
• The handrails are on both sides.
• There is a ladder type entrance into the water.
• There is a handrail on both sides of the ladder.

You are on Swimming Pool (Training Pool). Skip to the next section.

Swimming Pool (Training Pool)

• There is level access from the changing area to the swimming pool.
• There is not a ramped entrance into the water.
• There is a wet side chair available.
• There is a hoist for wheelchair users to access the water.
• The hoist is manual.
• There are steps into the swimming pool.
• There are 5 steps.
• The steps do have handrails.
• The handrails are on both sides.
• There is a ladder type entrance into the water.
• There is a handrail on both sides of the ladder.

You are on Accessible Changing Room (Ground Floor Pool Side - 1). Skip to the next section.

Accessible Changing Room (Ground Floor Pool Side - 1)

• There are accessible changing rooms available.
• The accessible changing room is located on the ground floor beyond the changing area doors.
• The facility is 16m (17yd 1ft) from the main entrance.
• The door opens outwards.
• The width of the door is 91cm (2ft 12in).
• The door is locked by a twist lock.
• The dimensions of the accessible changing room are 242cm x 252cm (7ft 11in x 8ft 3in).
• The toilet does have an unobstructed minimum turning space of 150cm x 150cm.
• There is a lateral transfer space.
• As you face the toilet pan the transfer space is on the left.
• The lateral transfer space is 176cm (5ft 9in).
• There is a dropdown rail on the transfer side.
• There is a flush on the transfer side.
• Wall mounted rails are available.
• The toilet seat is 48cm (1ft 7in) above floor level.
• There is a sink.
• The sink can be reached from seated on the toilet.
• The height of the sink is 72cm (2ft 4in).
• The tap type is lever.
• There is a mixer tap.
• There is an emergency alarm in the cubicle.
• The emergency alarm is fully functional.
• There is not a locker within the accessible changing room.
• There is not a changing bench.
• There is a wheel in shower.
• The facilities available in the accessible shower are an adjustable shower head and a flip-down seat.
• The height of the seat is 48cm (1ft 7in).

You are on Accessible Changing Room (Ground Floor Pool Side 2). Skip to the next section.

Accessible Changing Room (Ground Floor Pool Side 2)

• The accessible changing room is located Wet Side.
• The facility is 21m (22yd 2ft) from the main entrance.
• The door opens outwards.
• The width of the door is 91cm (2ft 12in).
• The door is locked by a locking handle.
• The dimensions of the accessible changing room are 246cm x 252cm (8ft 1in x 8ft 3in).
• The toilet does have an unobstructed minimum turning space of 150cm x 150cm.
• There is a lateral transfer space.
• As you face the toilet pan the transfer space is on the right.
• The lateral transfer space is 180cm (5ft 11in).
• There is a dropdown rail on the transfer side.
• There is a flush on the transfer side.
• Wall mounted rails are available.
• The toilet seat is 48cm (1ft 7in) above floor level.
• There is a sink.
• The sink can be reached from seated on the toilet.
• The height of the sink is 74cm (2ft 5in).
• The tap type is lever.
• There is a mixer tap.
• There is an emergency alarm in the cubicle.
• The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
• There is not a locker within the accessible changing room.
• There is not a changing bench.
• There is a wheel in shower.
• The facilities available in the accessible shower are an adjustable shower head and a flip-down seat.
• The height of the seat is 48cm (1ft 7in).

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• Comments View
  • There are coat hooks at a height of 133cm.

You are on Standard Changing Room (Ground Floor Pool Side). Skip to the next section.

Standard Changing Room (Ground Floor Pool Side)

• There is a/are standard changing room(s) available.
• The standard changing room(s) is/are approximately 11m (12yd 1in) from the main entrance.
• The standard changing room(s) is/are approximately 4m (4yd 1ft) from the reception desk.
• The standard changing room(s) is/are approximately 8m (8yd 2ft) from the main swimming pool.
• The standard changing room(s) surveyed is/are located on the wet side on the ground floor.
• There is level access to the standard changing room(s).
• Shower facilities are available within the changing room(s).
• There is level access to the shower facilities.

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• Comments View
  • There are 4 family changing rooms which have a baby change flip down table at a height of 91cm and a child seat at a height of 63cm.
  • There are 2 group changing rooms which are mainly used for schools.

You are on Changing Places (Ground Floor Wet Side). Skip to the next section.

Changing Places (Ground Floor Wet Side)

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• Location and Access View
  • The facility is located on the Wet Side directly to the right beyond the Wet Side doors.
  • The facility is approximately 13m (14yd 8in) from the main entrance.
  • The facility is in addition to standard and accessible toilets.
  • The facility is located close to other managed facilities (e.g. reception or service counter).
  • There is level access to the facility.
  • The facility surveyed is for the sole use of disabled people.
  • There is a high colour contrast between the external door and wall .
  • There is a high colour contrast between the internal door and wall.
  • You do not need a key for the facility.
  • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The door has a horizontal grab rail.
  • The width of the door is 98cm (3ft 3in).
  • The dimensions of the facility are 402cm x 302cm.
  • The ceiling height is at a minimum of 2.4m.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • There is a low colour contrast between the walls and floor.
• Toilet Details View
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the right as you face the toilet is 63cm (2ft 1in).
  • The transfer space on the left as you face the toilet is 69cm (2ft 3in).
  • Dropdown rails are provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • There is a high colour contrast between the dropdown rail(s) and wall.
  • As you face the toilet there are vertical grab rails on both sides.
  • There is a high colour contrast between the wall-mounted grab rails to the left of the toilet and wall .
  • There is a high colour contrast between the wall-mounted grab rails to the right of the toilet and wall.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a spatula flush.
  • There is a toilet roll holder.
  • The height of the toilet roll holder is 105cm.
  • The toilet has a cistern.
  • There is a high colour contrast between the toilet seat and pan.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is within reach and fully functional.
• Changing Bench and Hoist Details View
  • The facility changing bench is free standing.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 180cm (5ft 11in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
• Shower Details View
  • There is a shower unit with a detachable shower head.
  • The shower head is height adjustable.
  • The adjustable shower head can be placed between 105cm and 185cm when mounted.
  • There is a flip-down/tip-up seat for the shower.
  • The seat/chair is not height adjustable.
  • The height of the flip-down/tip-up or fixed seat is 48cm (1ft 7in).
  • There are not horizontal and/or dropdown rails available on both sides of the shower seat.
  • There is a low colour contrast between the shower rails and wall.
  • There is not a vertical grab rail for the shower.
• Other Facilities View
  • A privacy screen is available.
  • The type of wash basin is adjustable.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Wall mounted grab rails are not available at the wash basin.
  • There is a soap dispenser.
  • The soap dispenser is at the recommended height of 80cm-100cm.
  • The height of the soap dispenser is 92cm.
  • Wide tear off paper roll is not available.
  • There is a hand dryer.
  • The hand dryer is at the recommended height of 80cm-100cm.
  • The height of the hand dryer is 92cm.
  • There is a towel dispenser.
  • The towel dispenser is not at the recommended height of 80cm-100cm.
  • The height of the towel dispenser is 122cm.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a/are sanitary and clinical waste disposal units.
  • There is an emergency alarm for the facility.
  • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
  • There is a coat hook.
  • There is not a red flashing fire alarm beacon within the room.
  • The lighting levels are moderate to good.
• Comments View
  • The towel dispenser is a paper roll dispenser.
  • The room has two doors, one in the changing room corridor and another which opens directly out to the large swimming pool and has a door width of 97cm.

You are on Accessible Toilet (Ground Floor Wet Side). Skip to the next section.

Accessible Toilet (Ground Floor Wet Side)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 15m (16yd 1ft) from the main entrance.
  • This accessible toilet is located just beyond the doors to the wet side changing facilities, to the right.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is not push pad activated.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 150cm x 225cm (4ft 11in x 7ft 5in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 81cm (2ft 8in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and clinical waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 106cm (3ft 6in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is poor.
  • The lighting levels are moderate to good.

You are on Standard Toilet(s) (Ground Floor Wet Side). Skip to the next section.

Standard Toilet(s) (Ground Floor Wet Side)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located beyond the wet side changing area doors, to the left.
  • The female and male toilets are approximately 19m (20yd 2ft) from the main entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are moderate to good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the family changing rooms.
  • The height of the baby change table once extended is 90cm (2ft 11in).

You are on First Aid Room. Skip to the next section.

First Aid Room

• This room is located adjacent to the smaller swimming pool.
  
• The door is single with a locked extension width 88cm. It opens away from you (push) as you enter and is easy to open.
  
• There is a couch which is not adjustable at a height of 78cm.
  .

You are on Fitness Suite (Gym - First Floor). Skip to the next section.

Fitness Suite (Gym - First Floor)

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• Access to Fitness Suite View
  • The fitness suite is located on the first floor.
  • The fitness suite is 5m (5yd 1ft) from the lift.
  • There is step free access to the fitness suite.
  • Level access is by lift.
  • There are doors into the fitness suite.
  • The doors open towards you (pull).
  • The doors are double.
  • The door(s) may be difficult to open.
  • The opening is 162cm wide.
• Fitness Suite (General) View
  • Staff receive no training in assisting disabled people.
  • Equipment suitable for mobility or sensory impaired users includes Scifit (for upper body strength) and weights.
  • A portable hearing assistance system is not available for induction.
  • There is clear manoeuvring space between equipment.
  • There is level access to all of the equipment.

You are on Studio - First Floor. Skip to the next section.

Studio - First Floor

• This room is used for fitness classes.
• There are double doors which open away (push), may be difficult to open with a width of 162cm.

You are on Accessible Changing Room (First Floor Dry Change). Skip to the next section.

Accessible Changing Room (First Floor Dry Change)

• There are accessible changing rooms available.
• The accessible changing room is located on the first floor.
• The facility is 6m (6yd 1ft) from the lift.
• The door opens outwards.
• The width of the door is 91cm (2ft 12in).
• The door is locked by a twist lock.
• The dimensions of the accessible changing room are 240cm x 246cm (7ft 10in x 8ft 1in).
• The toilet does have an unobstructed minimum turning space of 150cm x 150cm.
• There is a lateral transfer space.
• As you face the toilet pan the transfer space is on the left.
• The lateral transfer space is 159cm (5ft 3in).
• There is a dropdown rail on the transfer side.
• There is a flush on the transfer side.
• Wall mounted rails are available.
• The toilet seat is 48cm (1ft 7in) above floor level.
• There is a sink.
• The sink can be reached from seated on the toilet.
• The height of the sink is 73cm (2ft 5in).
• The tap type is lever.
• There is a mixer tap.
• There is an emergency alarm in the cubicle.
• The emergency alarm is fully functional.
• There is not a locker within the accessible changing room.
• There is not a changing bench.
• There is a wheel in shower.
• The facilities available in the accessible shower are an adjustable shower head and a flip-down seat.
• The height of the seat is 48cm (1ft 7in).

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• Comments View
  • Access to the dry change area is via a single door which opens away (push), may be difficult to open and has a width of 88cm.

You are on Standard Changing Room (First Floor Dry Change - Female). Skip to the next section.

Standard Changing Room (First Floor Dry Change - Female)

• There is a/are standard changing room(s) available.
• The standard changing room(s) is/are approximately 8m (8yd 2ft) from the lift.
• The standard changing room(s) surveyed is/are located on the First Floor.
• There is level access to the standard changing room(s).
• Shower facilities are available within the changing room(s).
• There is level access to the shower facilities.

You are on Standard Changing Room (First Floor Dry Change - Male). Skip to the next section.

Standard Changing Room (First Floor Dry Change - Male)

• There is a/are standard changing room(s) available.
• The standard changing room(s) is/are approximately 8m (8yd 2ft) from the lift.
• The standard changing room(s) surveyed is/are located on the First Floor.
• There is level access to the standard changing room(s).
• Shower facilities are available within the changing room(s).
• There is level access to the shower facilities.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.