You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the town.
• This venue is situated in Sutton Coldfield.
• There is a bus stop within 150m (164yds) of the venue.
• The venue is not situated on a road which has a steep gradient.
• The nearest mainline station is Sutton Coldfield Rail.

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Opening Hours

• For information about the opening hours please click here.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park type is multi storey.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There are 10+ designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 350cm x 490cm (11ft 6in x 16ft 1in).
  • The nearest designated bay is 15m (16yd) from the car park entrance.
  • The furthest designated bay is 39m (43yd) from the car park entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is a dropped kerb / non stepped access from the car park to the venue.
  • The patron does not have to cross a road.
  • The car park does have a height restriction barrier.
  • The maximum height is 198.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Car Park Entrance). Skip to the next section.

Outside Access (Car Park Entrance)

• This information is for the entrance located in the car park.
• There is level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The doors are permanently held open.
• The door opening is 150cm (4ft 11in) wide.

You are on Outside Access (North Mall Entrance). Skip to the next section.

Outside Access (North Mall Entrance)

• This information is for the entrance located at the front of the venue.
• There is not level access into the venue.
• The main doors open (no doors).
• The door opening is 600cm (19ft 8in) wide.

You are on Level Change (North Mall Entrance). Skip to the next section.

Level Change (North Mall Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located at the front of the venue.
• The ramp or slope is permanent.

You are on Outside Access (South Mall Entrance). Skip to the next section.

Outside Access (South Mall Entrance)

• This information is for the entrance located at the front of the venue.
• There is not level access into the venue.
• The main doors open (no doors).
• The door opening is 650cm (21ft 4in) wide.

You are on Level Change (South Mall Entrance). Skip to the next section.

Level Change (South Mall Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located at the front of the venue.
• The ramp or slope is permanent.

You are on Outside Access (Centre Mall). Skip to the next section.

Outside Access (Centre Mall)

• This information is for the entrance located at the front of the venue.
• There is level access into the venue.
• The main doors open (no doors).
• The door opening is 800cm (26ft 3in) wide.

You are on Outside Access (Knight Court Entrance). Skip to the next section.

Outside Access (Knight Court Entrance)

• This information is for the entrance located at the side of the venue.
• There is not level access into the venue.
• The main doors open (no doors).
• The door opening is 300cm (9ft 10in) wide.

You are on Level Change (Knight Court Entrance). Skip to the next section.

Level Change (Knight Court Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located at the north side of the venue.
• The ramp or slope is permanent.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• Motorised scooters are welcomed in public parts of the venue.
• Lighting levels are varied.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G-1-2-3-4-5-6-7.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting level is medium.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located at the centre of the venue.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1-2-3-4-5-6-7.
• The lift is 5m (16ft 5in) from car park entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 82cm (2ft 8in).
• The dimensions of the lift are 115cm x 170cm (3ft 9in x 5ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift controls do have Braille markings.
• The lift controls do have tactile markings.
• The lighting level in the lift is medium.

You are on Shopmobility. Skip to the next section.

Shopmobility

• Route maps are available.
• Manual wheelchairs are available.
• Powered wheelchairs are not available.
• Powered scooters are available.
• Equipment does not have to be booked in advance.
• There is not a hire charge.
• Escorts are normally available to assist around town / city.
• Escorts do need to be booked in advance.
• Trained escorts are not available for people with a visual impairment.
• Trained escorts are not available for people with a hearing impairment.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 5m (5yd 1ft) from the Knight Court entrance.
  • This accessible toilet is located at the north mall end of the venue.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from the information desk.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 300cm x 120cm (9ft 10in x 3ft 11in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 60cm (1ft 12in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are non-infectious waste and sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is fair.
  • There is a medium colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located at the Knight Court entrance.
  • The female and male toilets are 5m (16ft 5in) from the Knight Court entrance.
  • Inside the venue, there is level access to the female and male toilet.
  • Lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located at the Knight Court entrance.
  • The height of the baby change table once extended is 90cm (2ft 11in).
  • Inside the venue, there is level access to the baby change facility.

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Additional Info

• Staff do not receive disability awareness / equality training.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.