You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include 11 conference/exhibition halls, 10 executive/conference rooms, The Mall including Starbucks, Strada, WHSmith, Castle Fine Art Centre, The Oak Kitchen, B1 Blooms.
• Related link Star City Complex.
• Https://www.accessable.co.uk/birmingham-city-council/access-guides/star-city-complex

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• Comments View
  • Symphony Hall is located within the ICC.
  • Please see the Symphony Hall guide for access information.

You are on Opening Times (The Mall). Skip to the next section.

Opening Times (The Mall)

• Monday 07:00 - 23:00.
• Tuesday 07:00 - 23:00.
• Wednesday 07:00 - 23:00.
• Thursday 07:00 - 23:00.
• Friday 07:00 - 23:00.
• Saturday 07:00 - 23:00.
• Sunday 07:00 - 23:00.

You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the city.
• This venue is situated in Birmingham.
• The venue is in a pedestrian area.
• The venue is not situated on a road which has a steep gradient.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Birmingham New Street.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for Blue Badge holders.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders can booked in advance.
  • There are 6 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 340cm x 400cm (11ft 2in x 13ft 1in).
  • The nearest designated bay is 20m (22yd) from the car park entrance.
  • The furthest designated bay is 44m (48yd) from the car park entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are uneven surfaces.
  • The car park surface is cobbled.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • There is a designated Blue Badge parking area in front of the main entrance, although there are no actual marked bays.
  • Blue Badge spaces are extremely limited.
  • All Blue Badge parking spaces must be booked in advance.

You are on Outside Access (Centenary Square Entrance - Main Entrance). Skip to the next section.

Outside Access (Centenary Square Entrance - Main Entrance)

• This information is for the entrance located at the front of the centre on Centenary Square.
• There is not level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The door opening is 169cm (5ft 7in) wide.

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• Comments View
  • The main entrance gives access to level 3 of the centre.

You are on Level Change (Centenary Square Entrance - Main Entrance). Skip to the next section.

Level Change (Centenary Square Entrance - Main Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front of the entrance.
• The ramp or slope is permanent.

You are on Outside Access (Quayside Entrance). Skip to the next section.

Outside Access (Quayside Entrance)

• This information is for the entrance located at the rear of the centre next to the canal.
• There is level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The door opening is 170cm (5ft 7in) wide.

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• Comments View
  • The Quayside entrance gives access to level 2 of the centre.

You are on Outside Access (Rear Car Park Entrance). Skip to the next section.

Outside Access (Rear Car Park Entrance)

• This information is for the entrance located at the rear of the centre next to the canal.
• There is not level access into the venue.
• The intercom is in a suitable position to allow wheelchair users to gain access.
• The main doors open automatically.
• The doors are double width.
• The door opening is 120cm (3ft 11in) wide.

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• Comments View
  • The car park entrance enters at level 4 of the centre.

You are on Level Change (Rear Car Park Entrance). Skip to the next section.

Level Change (Rear Car Park Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front of the entrance.
• The ramp or slope is permanent.

You are on Reception (Business Reception). Skip to the next section.

Reception (Business Reception)

• The reception desk is 35m (38yd) from the main entrance.
• There is not level access to reception from the entrance.
• The reception desk is high height.
• The desk has a lowered section.
• Lighting levels are bright.
• There is a hearing assistance system.
• The type of system is a portable loop.
• Staff are trained to use system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service.
• There is a hearing assistance system.
• The system is a fixed loop.
• Staff are trained to use the system.
• Motorised scooters are welcomed in public parts of the venue.
• Lighting levels are varied.

You are on Level Change (Inside Access). Skip to the next section.

Level Change (Inside Access)

• There is a ramp or slope to access this service.
• The ramp or slope is located throughout the centre corridors.
• The ramp or slope is permanent.
• There are steps to access this area / service.
• The steps are located on the main walkway on level 3.
• There is / are 3 step(s) to the area / service.
• Lighting levels at the steps are medium.
• The step(s) is/are clearly marked.
• The steps are medium.
• The steps do have handrails.
• The handrails are on both sides.

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• Comments View
  • The ramp overcomes the steps.

You are on Level Change (Cloakroom Area). Skip to the next section.

Level Change (Cloakroom Area)

• There is a ramp or slope to access this service.
• The ramp or slope is located leading to the cloakroom area.
• The ramp or slope is permanent.
• The width of the ramp or slope is 126cm (4ft 2in).
• There are steps to access this area / service.
• The steps are located leading to the cloakroom area.
• There is / are 5 step(s) to the area / service.
• Lighting levels at the steps are medium.
• The step(s) is/are clearly marked.
• The steps are medium.
• The steps do have handrails.
• The handrails are on both sides.

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• Comments View
  • The ramp overcomes the steps.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are 2-3-4-5-5a.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting level is medium.
• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are 3-4.
  • The escalators steps are clearly marked.
  • The head and foot of the escalators are not clearly marked.
  • The lighting level is medium.
• Comments View
  • Level 3 is the main foyer/main level.
  • Levels 2 and 3 contain the mall and some halls.
  • Levels 4, 5 and 5a contain additional halls and executive rooms. .

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located in the main foyer area.
• The lift is a standard lift.
• The floors which are accessible by this lift are 2-3-4-5.
• The lift is 80m (87yd) from main entrance.
• The clear door width is 94cm (3ft 1in).
• The dimensions of the lift are 143cm x 175cm (4ft 8in x 5ft 9in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift controls do not have Braille markings.
• The lift controls do have tactile markings.
• The lighting level in the lift is medium.

You are on Lift (Symphony Hall). Skip to the next section.

Lift (Symphony Hall)

• There is a lift for public use.
• The lift is located to the left as you enter.
• The lift is a standard lift.
• The floors which are accessible by this lift are 3-4-5-5a.
• The lift is approximately 33m (36yd 3in) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 130cm x 140cm (4ft 3in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Level Change (Conference Room - Level 5a). Skip to the next section.

Level Change (Conference Room - Level 5a)

• There are steps to access this area / service.
• The steps are located leading up to the room.
• There is / are 8 step(s) to the area / service.
• Lighting levels at the steps are medium.
• The step(s) is/are clearly marked.
• The steps are medium.
• The steps do have handrails.
• The handrails are on the left going up.
• There is a standard and / or platform lift to access this service.

You are on Lift (Conference Room - Level 5a). Skip to the next section.

Lift (Conference Room - Level 5a)

• There is a lift for public use.
• The lift is located on level 5a.
• The lift is a platform lift.
• The platform lift accesses a small level change.
• The lift is 70m (77yd) from Symphony Hall lift.
• Staff do need to be notified for use of the lift.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 90cm x 106cm (2ft 11in x 3ft 6in).
• There are not separate entry and exit doors in the lift.
• The lift does not have a visual floor indicator.
• The controls for the lift are within reach for a wheelchair user.
• The lift controls do not have Braille markings.
• The lift controls do not have tactile markings.
• The lighting level in the lift is medium.

You are on Theatre (Hall 1). Skip to the next section.

Theatre (Hall 1)

• There are designated spaces for wheelchair users.
• Designated seating is located in the middle of the auditorium.
• Wheelchairs are left with the patron.
• A companion may sit with you.
• Companions sit directly next to you.
• It is 20m (22yd) from the designated seating area to the nearest accessible toilet.
• This venue does not provide audio described performances.
• There is a hearing assistance system.
• The hearing system is infrared.
• A deposit is not required for the sound enhancement system.
• There is a wheelchair to borrow.
• To borrow a wheelchair,contact the venue in advance.
• Assistance dogs are allowed in the auditorium.

You are on Accessible Toilet (Business Reception/Box office). Skip to the next section.

Accessible Toilet (Business Reception/Box office)

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is tactile, pictorial and Braille signage on or near the toilet door.
  • The accessible toilet is 50m (55yd) from the main entrance.
  • The accessible toilet is located to the right as you enter next to the Business Reception and Symphony Hall Box Office.
  • There is not level access to the accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 84cm (2ft 9in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 140cm x 170cm (4ft 7in x 5ft 7in).
  • Floor manoeuvring space is not clear in the accessible toilet.
  • There is not a lateral transfer space.
  • The tap type is lever.
  • There is not a mixer tap.
  • There is a functional emergency alarm available.
  • It is not a push button style of alarm.
  • Disposal facilities are not available in the cubicle.
  • There is a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on the left.
  • There is not a shelf within the accessible toilet.
  • There are mirrors in the accessible toilet.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink cannot be reached from seated on the toilet.
  • The sink is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the grab rails and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • Lighting levels are low.

You are on Accessible Toilet (Cloakroom Area). Skip to the next section.

Accessible Toilet (Cloakroom Area)

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is tactile, Braille and pictorial signage on or near the toilet door.
  • The accessible toilet is 88m (96yd) from the main entrance.
  • The accessible toilet is located on level 3 next to the cloakroom area.
  • There is not level access to the accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 79cm (2ft 7in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 165cm x 210cm (5ft 5in x 6ft 11in).
  • Floor manoeuvring space is clear in the accessible toilet.
  • There is a lateral transfer space.
  • The tap type is lever.
  • There is not a mixer tap.
  • There is a functional emergency alarm available.
  • It is not a push button style of alarm.
  • Disposal facilities are available in the cubicle.
  • There is a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on the right.
  • There is a shelf within the accessible toilet.
  • There are mirrors in the accessible toilet.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink cannot be reached from seated on the toilet.
  • The sink is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the grab rails and wall is good.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is poor.
  • Lighting levels are low.

You are on Accessible Toilet (Level 2). Skip to the next section.

Accessible Toilet (Level 2)

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is tactile, pictorial and Braille signage on or near the toilet door.
  • The accessible toilet is 22m (24yd) from the lift.
  • The accessible toilet is located on level 2.
  • There is not level access to the accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 185cm x 215cm (6ft 1in x 7ft 1in).
  • Floor manoeuvring space is clear in the accessible toilet.
  • There is a lateral transfer space.
  • The tap type is lever.
  • There is not a mixer tap.
  • There is a functional emergency alarm available.
  • It is not a push button style of alarm.
  • Disposal facilities are available in the cubicle.
  • There is a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on the right.
  • There is a shelf within the accessible toilet.
  • There are mirrors in the accessible toilet.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink cannot be reached from seated on the toilet.
  • The sink is placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the grab rails and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is poor.
  • Lighting levels are medium.
• Comments View
  • Baby change facilities are located within the venue.
  • The baby change facilities are located within the adapted toilet.
  • The height of the baby change table once extended is 82cm (2ft 8in).
  • Inside the venue, there is not level access to the baby change facility.
  • There are alternative standard toilets located throughout the centre.

You are on Accessible Toilet (Level 4). Skip to the next section.

Accessible Toilet (Level 4)

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • The accessible toilet is 40m (44yd) from the lift.
  • The accessible toilet is located on level 4 next to Hall 1.
  • There is level access to the accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 83cm (2ft 9in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 145cm x 220cm (4ft 9in x 7ft 3in).
  • Floor manoeuvring space is clear in the accessible toilet.
  • There is a lateral transfer space.
  • The tap type is lever.
  • There is not a mixer tap.
  • There is a functional emergency alarm available.
  • It is not a push button style of alarm.
  • Disposal facilities are available in the cubicle.
  • There is not a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on the right.
  • There is a shelf within the accessible toilet.
  • There are mirrors in the accessible toilet.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The sink is placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the grab rails and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • Lighting levels are medium.
• Comments View
  • There are similar alternative adapted toilets located in other areas of the centre.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located on level 3 next to the cloakroom area.
  • The female and male toilets are 88m (96yd) from the main entrance.
  • Inside the venue, there is not level access to the female and male toilet.
  • Lighting levels are medium.
• Comments View
  • There are alternative standard toilets located throughout the centre.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service can be requested.