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House of Fraser

Corporation Street, Birmingham, B2 5JS

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Access Guide

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Opening Times

  • Monday 09:30 - 19:00.
  • Tuesday 09:30 - 19:00.
  • Wednesday 09:30 - 19:00.
  • Thursday 09:30 - 20:00.
  • Friday 09:30 - 19:00.
  • Saturday 09:00 - 19:00.
  • Sunday 11:00 - 17:00.

Location

  • The venue is situated within the centre of the city.
  • This venue is situated in Birmingham.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is New Street.

Parking

  • The venue does not have its own car park.
  • Public Car Parks. View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is The Pallasades Public Car Park.
    • The car park is located on Navigation Street.
  • On Street Parking and Drop-off Details. View
    • On street marked Blue Badge bays are available.
    • Clearly signed and / or standard marked parking bays are available.
    • Standard marked parking bays are located on Corporation Street.
    • There is not a designated drop off point.
  • Comments View
    • There is Blue Badge parking for approximately 5 cars.

Outside Access (Main Entrance)

  • This information is for the entrance located on Corporation Street.
  • There is not level access into the venue.
  • The main doors open automatically.
  • The doors are single width.
  • The door opening is 80cm (2ft 7in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open automatically.
    • The doors are single width.
    • The door opening is 88cm (2ft 11in) wide.
  • Comments View
    • The doors are push pad operated.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located directly in front of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.

Inside Access

  • There is level access to the service.
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • This venue does play background music.
  • Music is played throughout the store.
  • Motorised scooters are allowed in public parts of the venue.
  • Lighting levels are bright.
  • Comments View
    • There is a hearing loop at a pay desk on each floor.
    • The photograph shows the spacious changing room.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are LG-G-1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is bright.
  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are G-1-2-3-4-5-6.
    • The escalators steps are not clearly marked.
    • The head and foot of the escalators are not clearly marked.
    • The lighting level is bright.

Lift

  • There is a lift for public use.
  • The lift is located on the right as you enter the main entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are LG-G-1-2-3-4-5-6.
  • The lift is 33m (36yd) from main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 123cm (4ft 0in).
  • The dimensions of the lift are 133cm x 206cm (4ft 4in x 6ft 9in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is low.

Restaurant Bar Internal (In House Bar - First Floor)

  • The following information is for the restaurant.
  • Once inside, there is level access to the service.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • All chairs have armrests.
  • The nearest table is 2m (2yd 7in) from the restaurant entrance.
  • The distance between the floor and the lowest table is 72cm (2ft 4in).
  • The distance between the floor and the highest table is 72cm (2ft 4in).
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is modern contemporary European.
  • Opening Times View
    • Monday 09:30 - 18:30.
    • Tuesday 09:30 - 18:30.
    • Wednesday 09:30 - 18:30.
    • Thursday 09:30 - 19:30.
    • Friday 09:30 - 18:30.
    • Saturday 09:00 - 18:30.
    • Sunday 11:00 - 16:30.

Restaurant Bar Internal (Cafe Zest - Second Floor)

  • The following information is for the cafe.
  • Once inside, there is level access to the service.
  • Full table service is available.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is 4m (4yd 1ft) from the restaurant entrance.
  • The distance between the floor and the lowest table is 72cm (2ft 4in).
  • The distance between the floor and the highest table is 72cm (2ft 4in).
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • Opening Times View
    • Monday 09:30 - 18:00.
    • Tuesday 09:30 - 18:00.
    • Wednesday 09:30 - 18:00.
    • Thursday 09:30 - 19:00.
    • Friday 09:30 - 18:00.
    • Saturday 09:00 - 18:00.
    • Sunday 11:00 - 16:00.

Restaurant Bar Internal (The Roof Top - Sixth Floor)

  • The following information is for the restaurant.
  • Once inside, there is level access to the service.
  • Full table service is not available.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests.
  • The distance between the floor and the lowest table is 71cm (2ft 4in).
  • The distance between the floor and the highest table is 71cm (2ft 4in).
  • The type of food served here is hot and cold meals and snacks.
  • Comments View
    • This restaurant is self service.
  • Opening Times View
    • Monday 09:30 - 17:00.
    • Tuesday 09:30 - 18:00.
    • Wednesday 09:30 - 18:00.
    • Thursday 09:30 - 19:00.
    • Friday 09:30 - 18:00.
    • Saturday 09:00 - 18:00.
    • Sunday 11:00 - 16:00.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 32m (34yd 2ft) from the lift.
    • The accessible toilet is located next to the in house bar on the first floor.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 80cm (2ft 7in).
    • The door weight is light.
    • The dimensions of the accessible toilet are 148cm x 218cm (4ft 10in x 7ft 2in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 66cm (2ft 2in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are not available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Comments View
    • There are additional accessible toilets on the sixth floor.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located next to the in house bar on the first floor.
    • The female and male toilets are approximately 32m (34yd 2ft) from the lift.
    • Inside the venue, there is level access to the female and male toilets.
    • This is by lift.
    • Lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located next to the sixth floor toilets.
    • The height of the baby change table once extended is 90cm (2ft 11in).
    • Inside the venue, there is level access to the baby change facility.
    • This is by lift.
  • Comments View
    • There are additional female toilets on the second floor.
    • There are additional male and female toilets on the sixth floor.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.
  • Home visits / services are not available.