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House of Fraser

132-138 Parade, Sutton Coldfield, Birmingham, B72 1PB

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Access Guide

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Introduction (House of Fraser)

  • Services / facilities within the building include Fashion alteration services Travel agents – Virgin Holidays Restaurant – Café Zest Lingerie fitting service Beauty Chiropody A Buy and Collect service is available on the second floor.

Location

  • The venue is located within Gracechurch Shopping Centre.
  • The venue is in a pedestrian area.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Sutton Coldfield.

Opening Times

  • Monday 09:30 - 17:30.
  • Tuesday 09:30 - 17:30.
  • Wednesday 09:30 - 17:30.
  • Thursday 09:30 - 17:30.
  • Friday 09:30 - 17:30.
  • Saturday 09:00 - 18:00.
  • Sunday 10:30 - 16:30.

Parking

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • Venue Car Park View
    • The car park is located within the Gracechurch shopping centre.
    • The car park type is multi storey.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 10+ Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 360cm x 490cm (11ft 10in x 16ft 1in).
    • The nearest Blue Badge bay is 22m (24yd 2in) from the the lift entrance on level one.
    • The furthest Blue Badge bay is 42m (45yd 2ft) from the the lift entrance on level one.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
    • There is a road to cross between the car park and the entrance.
    • The road is generally quiet.
    • The car park does have a height restriction barrier.
    • The maximum height is 193cm (6ft 4in).
  • Comments View
    • Level 1 is the main designated Blue Badge parking with additional bays available on level 3 and 5.
    • Additionally, there is disabled parking on the street at the rear of the store. Please note, the rear entrance to House of Fraser is via steps.

Outside Access (Main entrance ground floor right)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • The door(s) is / are single (with an unlocked extension leaf).
  • The door(s) is / are permanently held open.
  • The width of the door opening is 85cm (2ft 9in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) is / are double.
    • The door(s) is / are permanently held open.
    • The width of the door opening is 140cm (4ft 7in).

Outside Access (Main entrance ground floor left)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are double (with one leaf locked).
  • The door(s) is / are permanently held open.
  • The width of the door opening is 88cm (2ft 11in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is / are single (with an locked extension leaf).
    • The door(s) is / are permanently held open.
    • The width of the door opening is 88cm (2ft 11in).

Outside Access (Car Park First Floor)

  • This information is for the entrance located to the rear of the building.
  • There is not level access into the venue.
  • The bell is not in a suitable position to allow wheelchair users to gain access.
  • The intercom is not in a suitable position to allow wheelchair users to gain access.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are single (with a locked extension leaf).
  • The door(s) is / are heavy.
  • The width of the door opening is 66cm (2ft 2in).

Level Change (Car Park First Floor)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located immediately beyond the entrance.
  • There is/are 6 step(s) to the area/service.
  • The lighting levels at the step(s) are bright.
  • The step(s) is/are clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Outside Access (Car Park Second Floor)

  • This information is for the entrance located to the rear of the building.
  • There is not level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are double (with one leaf locked).
  • The door(s) is / are heavy.
  • The width of the door opening is 69cm (2ft 3in).

Level Change (Car Park Second Floor)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located immediately beyond the entrance.
  • There is/are 3 step(s) to the area/service.
  • The lighting levels at the step(s) are bright.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Inside Access

  • There is level access to the service(s).
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • This venue does play background music.
  • Music is played throughout the venue.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.

Other Floors

  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are LG-G-1-2.
    • The escalators steps are clearly marked.
    • The foot and head of the escalators are clearly marked.
    • The lighting levels are bright.

Lift

  • There is a lift for public use.
  • The lift is located on the left as you walk in the left main entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are LG-G-1-2.
  • The lift is approximately 34m (37yd 7in) from the main entrance left.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 118cm (3ft 10in).
  • The dimensions of the lift are 147cm x 180cm (4ft 10in x 5ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Standard Changing Room

  • There is a/are standard changing room(s) available.
  • The standard changing room(s) surveyed is/are located to the left of the lift.
  • There is level access to the standard changing room(s).
  • Comments View
    • Further standard changing rooms are available throughout all levels in the differing brand sections.

Eating and Drinking (Cafe Zest)

  • The following information is for the cafe.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 15m (16yd 1ft) from the lift.
  • The distance between the floor and the lowest table is 53cm (1ft 9in).
  • The distance between the floor and the highest table is 74cm (2ft 5in).
  • The standard height for tables is 74cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • Children are welcomed in the bar area.
  • Menus are wall only.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Accessible Toilet (first floor)

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 44m (48yd 4in) from the main entrance on the left.
    • The accessible toilet is located on the first floor.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 84cm (2ft 9in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 169cm x 193cm (5ft 7in x 6ft 4in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 72cm (2ft 4in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is not a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on the left.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 95cm (3ft 1in).
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • There is not a hand dryer.
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located to the left of the toilet.
    • The height of the baby change table once extended is 104cm (3ft 5in).

Standard Toilet(s) (first floor)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • Home visits / services are not available.