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Malmaison Birmingham Hotel

The Mailbox, 1 Wharfside Street, Birmingham, B1 1RD

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Access Guide

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Introduction

Location

  • The venue is situated within the centre of the city.
  • This venue is situated in Birmingham.
  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is New Street.

Parking

  • Please refer to the Mailbox access guide for information on parking.

Outside Access (Main Entrance)

  • This information is for the entrance located on Wharfside Street.
  • There is not level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 159cm (5ft 3in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open automatically.
    • The doors are double width.
    • The door opening is 155cm (5ft 1in) wide.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading from the pavement to the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.

Reception

  • The reception desk is 8m (26ft 3in) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height.
  • The desk does not have a lowered section.
  • Lighting levels are low.

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does play background music/noise.
  • Music/noise is played in the foyer.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are adjustable.

Other Floors (Reception)

  • Steps View
    • The floors which are accessible by stairs are G-1.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are deep.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is low.

Other Floors (Hotel)

  • Steps View
    • The floors which are accessible by stairs are 1-2-3-4-5-6-7.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep.
    • The steps do have handrails.
    • The steps have a handrail on the left going up.
    • There is a landing.
    • The lighting level is medium.

Lift

  • There is a lift for public use.
  • The lift is located behind reception.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1-M-2-3-4-5-6-7.
  • The lift is 14m (15yd) from main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 82cm (2ft 8in).
  • The dimensions of the lift are 99cm x 141cm (3ft 3in x 4ft 8in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is low.

Restaurant Bar Internal (Malmaison Bar)

  • The following information is for the bar.
  • Once inside, there is level access to the service.
  • Food is available from the bar.
  • Full table service is available.
  • There is ample room for a wheelchair user to manoeuvre.
  • The nearest table is 6m (19ft 8in) from the bar entrance.
  • The distance between the floor and the lowest table is 70cm (2ft 4in).
  • The distance between the floor and the highest table is 70cm (2ft 4in).
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold snacks.
  • Opening Times View
    • Monday 09:00 - 00:00.
    • Tuesday 09:00 - 00:00.
    • Wednesday 09:00 - 00:00.
    • Thursday 09:00 - 00:00.
    • Friday 09:00 - 00:00.
    • Saturday 09:00 - 00:00.
    • Sunday 09:00 - 00:00.

Restaurant Bar Internal (Malmaison Brasserie)

  • The following information is for the restaurant.
  • Once inside, there is level access to the service.
  • Full table service is available.
  • There is ample room for a wheelchair user to manoeuvre.
  • All tables are permanently fixed.
  • All chairs are permanently fixed.
  • All chairs have armrests.
  • The nearest table is 1m (3ft 3in) from the restaurant entrance.
  • The distance between the floor and the lowest table is 69cm (2ft 3in).
  • The distance between the floor and the highest table is 69cm (2ft 3in).
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is French cuisine.
  • Opening Times View
    • Monday 07:00 - 10:00.
    • Monday 12:30 - 17:30.
    • Monday 18:00 - 22:30.
    • Tuesday 07:00 - 10:00.
    • Tuesday 12:30 - 17:30.
    • Tuesday 18:00 - 22:30.
    • Wednesday 07:00 - 10:00.
    • Wednesday 12:30 - 17:30.
    • Wednesday 18:00 - 22:30.
    • Thursday 07:00 - 10:00.
    • Thursday 12:00 - 22:30.
    • Thursday 18:30 - 17:30.
    • Friday 07:00 - 10:00.
    • Friday 12:00 - 22:30.
    • Friday 18:30 - 17:30.
    • Saturday 07:30 - 11:00.
    • Saturday 12:30 - 17:30.
    • Saturday 18:00 - 22:30.
    • Sunday 08:00 - 11:00.
    • Sunday 12:30 - 17:30.
    • Sunday 18:00 - 22:30.

Room

  • General Information View
    • The Tourist Board rating is 3 Star.
    • There are 192 rooms in total.
    • There are 0 standard ground floor rooms.
    • There are 185 standard rooms on other floors.
  • Accessible Rooms View
    • There are accessible ensuite facilities.
    • There is / are 7 room(s) which has / have accessible ensuite facilities.
    • There is / are 6 adjoining room(s) available for carers.
  • Location and Access View
    • The accessible room viewed is 13m (14yd 8in) from the lift.
    • There is level access from an accessible entrance.
    • No accessible rooms are located in a separate building from the main hotel.
  • Accessible Room View
    • The room number or room name viewed was 322.
    • The width of the door is 77cm (2ft 6in).
    • The height of the bed is 68cm (2ft 3in).
    • The measurement between the bed base and floor is 5cm (2in).
    • Light switches are within 120cm from floor level.
    • There is not a functional emergency alarm in the room.
    • An adjoining room is available.
    • Assistance dogs are welcomed to stay with guests in accessible rooms.
  • Accessible Ensuite View
    • The width of the door to the ensuite is 88cm (2ft 11in).
    • The door opens outwards.
    • The door weight is light.
    • The door is locked by a twist lock.
    • The dimensions of the accessible ensuite are 179cm x 246cm (5ft 10in x 8ft 1in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 105cm (3ft 5in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • Wall mounted grab rails are available.
    • As you face the toilet, the wall mounted grab rails are on both sides.
    • The toilet seat is 46cm (1ft 6in) above floor level.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm in height.
    • There is a sink.
    • The sink cannot be reached from seated on the toilet.
    • The height of the sink is 86cm (2ft 10in).
    • The tap type is lever.
    • There is a mixer tap for the sink.
    • Disposal facilities are not available.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
  • Bath and Shower View
    • There is a bath.
    • The height of the side of the bath from floor level is 56cm (1ft 10in).
    • The tap type is lever.
    • There is a mixer tap.
    • There is a shower over the bath.
    • The shower head height is adjustable.
    • The shower control type is twist/turn.
    • There are handrails available.
  • Wheel In Shower View
    • There is not a wheel in shower.
  • Signage, colour contrast and lighting in accessible rooms View
    • There is no additional signage on or near the hotel door.
    • The colour contrast between the external hotel room door and wall is poor.
    • The colour contrast between the walls and floor is poor.
    • The colour contrast between the internal hotel room door and wall is good.
    • The colour contrast between the external ensuite door and wall is good.
    • Lighting levels are medium.
  • Colour contrast and lighting in accessible ensuite View
    • The colour contrast between the internal ensuite door and wall is good.
    • The colour contrast between the walls and floor in the ensuite is good.
    • The colour contrast between the drop down rails and wall is good.
    • The colour contrast between the grab rails and wall is good.
    • Lighting levels are bright.
  • Auxiliary Aids - General View
    • Some hotel rooms have auxiliary aids for people with sensory impairments.
    • The available auxiliary aid(s) is(are) flashing alarm(s) and Teletext/subtitles.
    • Flashing fire alarms are in rooms.
    • The hotel does not provide other auxiliary aids for people with mobility impairments.
    • Assistance dogs are not welcome to stay with guests in rooms.
    • The number of accessible rooms with baths is 7.
    • The number of accessible rooms with wheel in showers is 0.
  • Ground Floor Standard Rooms View
    • There are not standard rooms on the ground floor.
  • Standard Rooms on Other Floors View
    • There are standard rooms on other floors.
    • The other floors can be accessed by lift.
    • Adjoining rooms are not available.
  • Comments View
    • There is a push button alarm in both the bedroom and the ensuite.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is tactile and pictorial signage on or near the toilet door.
    • The accessible toilet is 16m (17yd 1ft) from the main entrance.
    • The accessible toilet is located behind reception.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door weight is light.
    • The dimensions of the accessible toilet are 150cm x 200cm (4ft 11in x 6ft 7in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 76cm (2ft 6in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency alarm is fully functional.
    • There is a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on the left.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The hand dryer is 115cm (3ft 9in) high.
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Comments View
    • Accessible toilet facilities are available at ground, first floor and meeting room level.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located outside in the courtyard.
  • A member of staff trained in BSL skills is not generally on duty.