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The Cafe

Birmingham Children's Hospital, Steelhouse Lane, Birmingham, B4 6NH

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Access Guide

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Getting To The Hospital

  • By Road View
    • The Birmingham Women's and Children's Hospital is located on Steelhouse Lane.
    • Parking is available at the NCP Royal Angus Car Park located on Whittall Street, B4 6HD opposite the hospital or Printing House Car Park located on Printing House Street B4 6DE.
  • By Bus View
    • Getting to Birmingham Children's Hospital by bus. Services 33, 51, 52, 65, 67, X3, X4, X5, 907, X14, 934, 935, 935A, 936, 997, X51 – stop on James Watt Queensway or on Corporation Street. Services 16, 74 - to the bus stop at Old Square.
  • Useful Links View

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located on the main corridor just past the reception.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01213 338 403.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected]
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers do not receive disability awareness / equality training.
  • Hospital staff do receive disability awareness / equality training.
  • Volunteers can be found in the main foyer.
  • Hospital staff receive deaf awareness training.
  • Documents are available in an alternative format and can be provided to include: Braille on request, large print on request and Makaton on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • To obtain mobility aids please contact main reception.

Hospital Parking

  • Parking View
    • The hospital does not have a dedicated car park.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located outside the main entrance.
    • There is a dropped kerb from the drop-off point.
    • The dropped kerb does not have tactile paving.
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 14m (15yd 11in) from the Main entrance.
  • Comments View
    • This distance is from the drop off bay.

Public Parking

Getting To (The Cafe)

  • The Cafe is/are located at the end of Hospital Street.
  • Access to The Cafe is via the Main Hospital entrance.
  • Enter via the main hospital entrance and proceed along the main corridor past the reception located on the right. Turn left on to Hospital Street and continue to the end and the Cafe is located directly ahead.
  • There is step free access, via lift, to The Cafe.
  • The Cafe is approximately 101m from the Main Hospital entrance.
  • There is a/are manual, heavy, double door(s) between the Main Hospital entrance and the department/service.
  • Wayfinding signage is not provided.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Outside Access (Main Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the hospital.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is not a bell/buzzer.
    • There is an intercom.
    • The height of the intercom is 130cm (4ft 3in).
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 147cm (4ft 10in).
    • There is a door release button when exiting.
    • The height of the door release button is 127cm (4ft 2in).
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 171cm.
  • Ramp/Slope Details View
    • The ramp/slope is located to the left and right and beyond the entrance.
    • The ramp/slope gradient is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are in the centre going up the ramp.
    • The lighting levels at the ramp/slope are medium.
    • The ramp/slope does not bypass the step(s).
  • Comments View
    • The doors are locked at 10.00pm when the intercom is needed and exit button.

Opening Times

  • This service is open 24 hours.

Entrance

  • Entrance Details View
    • This information is for the entrance located at the end of Hospital Street.
    • The entrance area/door is not clearly signed with the name of the service/department.
    • There is step free access at this entrance, via lift.
    • There is no hand sanitiser at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 110cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 110cm.
  • Step Details View
    • The step(s) is/are located in front of the entrance.
    • The step(s) is/are clearly marked.
    • The step(s) is/are medium (11cm - 17cm).
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides going up.
    • The lighting levels at the step(s) are medium.
  • Lift Details View
    • There is a lift to access this entrance.
    • The lift does not bypass the ramp/slope.
    • The lift does bypass the step(s).

Lift (Stair Lift)

  • There is a lift for public use.
  • The lift is located in front of the entrance.
  • Signs indicating the location of this lift are not clearly visible from the entrance.
  • The lift is a platform lift.
  • Staff do need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, 1.
  • The platform lift accesses a small level change.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • The dimensions of the lift are 112cm x 88cm (3ft 8in x 2ft 11in).
  • The lighting level in the lift is low.

Inside Access

  • There is not level access once inside.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • Wayfinding signage is not available.
  • The type of flooring in walkways and corridors is vinyl/laminate.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are medium.

Level Change (Outside Eating Area)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located at the side of the cafe.
  • There is/are 5 step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the step(s).
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Eating and Drinking

  • The following information is for the cafe.
  • The bar does serve food.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 4m (4yd 1ft) from the Cafe entrance.
  • The distance between the floor and the lowest table is 51cm (1ft 8in).
  • The distance between the floor and the highest table is 118cm (3ft 10in).
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are not available.
  • There is ample room for a wheelchair user to manoeuvre.
  • Menus are wall only.
  • Menus are not clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold snacks and drinks.

Accessible Toilet

  • There are not accessible toilet facilities within this venue.

Standard Toilet(s)

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