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Waterfall Café

Birmingham Children's Hospital, Steelhouse Lane, Birmingham, B4 6NH

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Access Guide

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Getting To (Waterfall Café)

  • Waterfall Café is located on the ground floor of Waterfall House.
  • Waterfall Café is approximately 18m from the Waterfall House.
  • The car park is located across the road from Waterfall House.
    There are dropped kerbs when crossing the road to this entrance.
  • View further information about parking at the hospital (opens new tab)
  • Access to Waterfall Café is via the Waterfall House Entrance.
  • Enter through the Waterfall House entrance.
    Turn right and continue down the corridor.
    Waterfall Café is on the right hand side.
  • View further information about entrances (opens new tab)
  • There is step free access to Waterfall Café.
  • Some flooring is patterned.
  • There are resting areas along the route.
  • Wayfinding signage is provided.
  • The following toilet facilities are available along the route; a changing places facility, accessible toilet (with right hand transfer), toilets for ambulant disabled users and standard toilets.
  • View information on getting to and around the hospital (opens new tab)

Outside Access (Waterfall House Entrance)

  • Entrance Details View
    • This information is for the entrance located on Whittall Street.
    • There is not a drop-off point at this entrance.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped or stepped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 124cm (4ft 1in).
    • There is an intercom.
    • The height of the intercom is 124cm (4ft 1in).
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 130cm (4ft 3in).
    • There is a door release button when exiting.
    • The height of the door release button is 115cm (3ft 9in).
    • The main door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 150cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 140cm.
  • Ramp/Slope Details View
    • The ramp/slope is located in front of the entrance.
    • The ramp/slope gradient is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
    • The ramp/slope does bypass the step(s).
  • Step Details View
    • The step(s) is/are located to the left of the entrance.
    • There is/are 2 step(s).
    • The step(s) is/are clearly marked.
    • The step(s) is/are medium height (11cm - 17cm).
    • There is not a/are not handrail(s) at the step(s).

Eating and Drinking (Waterfall Café)

  • Location and Access View
    • The following information is for the café.
    • The café is located on the ground floor of the Waterfall House.
    • There is step-free access to the café.
  • Service and Menus View
    • Tables cannot be booked in advance.
    • There is a counter where food and drink can be ordered.
    • Staff can bring food and/or drinks to tables.
    • Menu types include; written wall menus and menu boards.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are not available.
    • This area does play background music.
    • Background music is played at all times.
    • There is not a hearing assistance system.
    • The hearing assistance system is not signed.
  • Service Counter(s) View
    • The height of the counter is 93cm.
    • There is a moveable card machine available for payment.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • Staff can move furniture to make a table accessible to wheelchair users.
    • The distance between the floor and the underside of the lowest dining table is 47cm.
    • The distance between the floor and the underside of the highest dining table is 73cm.
    • The surface height of the lowest table is 50cm.
    • No tables are permanently fixed.
    • No chairs are permanently fixed.
    • No chairs have armrests on both sides.
    • There are also coffee tables.
    • The type of flooring in this area is vinyl.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The lighting levels are moderate to good.