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Bournemouth Bus Station

Holdenhurst Road, Bournemouth, BH8 8DN

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Access Guide

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Overview

Getting Inside

  • The approach to the building is sloped.
  • The slope has a slight gradient.
  • The most accessible entrance surveyed was off Holdenhurst Road.
  • This entrance gives access to The bus station.
  • There are 3 other entrances.
  • 1 of the other entrances has step-free level access.
  • 1 of the other entrances has step-free access via ramp.

Getting Around

  • Access View
    • There is step-free level access throughout the majority of areas.
    • The following areas have step-free access via slopes: the main entrance approach.
  • Circulation View
    • There are no doors to open along circulation routes.
    • Access throughout may include pillars and permanent physical obstructions.
    • The contrast between the walls and floor varies between low and high along circulation routes.
    • There may be background noise.
    • Wayfinding signage is provided.
    • The colour, design and typeface of signage is consistent throughout.
    • Seating available in the walkways includes: benches.

Bus / Coach Stands

  • There are 13 stands at this station.
  • All stands have step-free level access.
  • All stands are clearly signed.
  • All stands are sheltered.
  • The stands do not have help points.
  • Some stands have seating.
  • Seating available on the stands includes: benches.
  • The seating is fixed.
  • The stands have a digital display.
  • Stand boarding areas do not have tactile markings.
  • Stand boarding areas have markings.
  • All markings are clear.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located on the left hand side of the station as you enter.
    • The toilet with adaptations has a left hand transfer space.
    • Female and male step-free standard toilet facilities are located on the left hand side of the station as you enter.
  • Changing Facilities View
    • Parent and baby changing facilities are located in the toilet with adaptations.

Parking

  • Drop-off Point View
    • There is a designated drop-off point outside Bournemouth Station on Holdenhurst Road.
  • Public Parking View
    • There is a public car park located at Bournemouth Station Car Park.
    • The name of the car park is Bournemouth Station Car Park.
    • Designated Blue Badge parking bays are available in the car park.
    • Electric vehicle charging points are available in the car park.

Entrance (Main Entrance)

  • This entrance is located in front of the bus station, to the left, off Holdenhurst Road.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is not clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a slope at the entrance.
  • The slope has a slight gradient.
  • There is an opening without doors.
  • The width of the opening is more than 200cm.

Entrance (Tickets and Information Office Entrance)

  • This entrance is located at the front of the Tickets and Information Office opposite Bay E.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is a single manual door.
  • The door is permanently held open.
  • The width of the opening is 90cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low colour contrast.

Reception (Tickets and Information Office)

  • Location View
    • The reception is located on the left hand side of the bus station opposite Bay E.
    • The distance from the main entrance is 40m.
  • Route View
    • The most accessible route to the reception has step-free level access.
    • There are no doors to open along the most accessible route.
    • This route has bollards.
  • Access View
    • There is step-free level access to the reception.
    • The height of the reception desk is 109cm.
    • There is a lowered section at the desk.
    • The height of the lowered section is 76cm.
    • The reception has windows which may affect the ability of someone to lip read.
    • There is a clearly signed fixed hearing assistance system.
    • The hearing assistance system was tested, however it was not working at the time of the survey.
    • The height of the touchscreen display ranges from 117cm to 143cm from the floor.
    • There may be background noise in this area.
    • Lighting levels were even at the time of the survey.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: benches.
    • Seating is fixed.

Entrance (Local Travel and Visitor Information)

  • This entrance is located at the front of the Local Travel and Visitor Information opposite Bay H.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a slight gradient.
  • The ramp is between 75cm and 150cm wide.
  • There are no handrails for the ramp.
  • There is a single manual door.
  • The door is permanently held open.
  • The width of the opening is 94cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low colour contrast.

Reception (Local Travel and Visitor Information)

  • Location View
    • The reception is located on the left hand side of the bus station opposite Bay H.
    • The distance from the Local Travel and Visitor Information entrance is 1m.
  • Route View
    • The most accessible route to the reception has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access to the reception.
    • The height of the reception desk is 110cm.
    • There is a lowered section at the desk.
    • The height of the lowered section is 76cm.
    • The reception has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • There is not a hearing assistance system.
    • There may be background noise in this area.
    • Lighting levels were even at the time of the survey.

Eating and Drinking (Coffee Shop)

  • Location and Access View
    • The Coffee Shop is on the left of the bus station, opposite Bay E.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There is a single manual door.
    • The door is permanently held open.
    • The width of the opening is 97cm.
    • There is a small lip on the threshold of the opening.
    • The door has a low colour contrast.
  • Order and Payment View
    • This area has a counter where food and drink can be ordered.
    • The service counter was surveyed.
    • There is step-free level access to the counter.
    • The height of the counter is 97cm.
    • There is not a lowered section at the counter.
    • The card payment machine is at a height of 99cm.
    • The payment machine is portable.
  • Service View
    • This area also has staff who can provide assistance with ordering.
    • Full table service is not available.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor have a high colour contrast.
    • Furniture available in this area includes: high tables.
    • The tables are fixed.
    • The surface height of the tables is not suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Left Hand Transfer)

  • Location View
    • The toilet surveyed is located on the left hand side of the bus station, opposite Bay A.
    • The distance from the main entrance is 25m.
  • Route View
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The door requires effort to open.
    • The width of the opening is 85cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 196cm (width) x 194cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 127cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on the wall above the cistern.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 97cm from the floor.
    • The wash basin has a twist/turn tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 75cm from the floor.
    • There is a vertical grab rail on the left side of the wash basin.
    • The wash basin grab rail has a high colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 100cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 105cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is no mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin.
    • There is one coat hook.
    • The coat hook is 168cm from the floor.
    • The height of the baby change facility when in use is 99cm.
    • The walls and floor have a medium colour contrast.
    • Lighting levels were even at the time of the survey.