Access Guide

Search Access Guide

Opening Times (Ticket Office)

Monday 05:40 - 20:40.
Tuesday 05:40 - 20:40.
Wednesday 05:40 - 20:40.
Thursday 05:40 - 20:40.
Friday 05:40 - 20:40.
Saturday 05:40 - 20:40.
Sunday 06:40 - 20:40.

Location

The venue is situated within the centre of the town or city.
This venue is situated in Bournemouth.
The venue is not situated on a road which has a steep gradient.
There is a bus stop within 150m (164yds) of the venue.

Parking (Main)

The venue does have its own car park.
The car park type is open air/surface.
There is/are 4 Blue Badge parking bay(s) within the car park.
The dimensions of the Blue Badge parking bay(s) are 330cm x 410cm (10ft 10in x 13ft 5in).

Venue Car Park View
- Designated parking bays are clearly marked.
- The nearest Blue Badge bay is 6m (6yd 1ft) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does have tactile paving.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
- There is a designated drop off point.
- The drop off point is located outside the main entrance.
Comments View
- There is also a short stay (max 30 minutes) car park outside the entrance to Platforms 3 and 4.
- This car park also has 2 Blue Badge parking bays.

Outside Access (Main Entrance)

This information is for the entrance located at the front of the station.
There is level access into the venue.
The main door(s) open(s) away from you (push).
The door(s) is / are double.
The door(s) is / are heavy.
The width of the door opening is 120cm (3ft 11in).

Comments View
- This entrance gives access to the station concourse and platforms 1 and 2.

Outside Access (Platforms 3 and 4 Entrance)

There is level access into the venue.
The main door(s) open(s) away from you (push).
The door(s) is / are double.
The door(s) is / are heavy.
The width of the door opening is 180cm (5ft 11in).

Comments View
- The Travel Centre is located just inside this entrance.
- This entrance gives access to platforms 3 and 4.

Reception (Ticket Office)

The desk/counter is 3m (3yd 10in) from the main entrance.
There is level access to the desk/counter from the entrance.
The lighting levels are bright.
The desk/counter is medium height (77cm - 109cm).
There is a hearing assistance system.
The type of system is a fixed loop.
Staff are trained to use the system.

Reception (Travel Centre)

The desk/counter is 3m (3yd 10in) from the platform 3 & 4 entrance.
There is level access to the desk/counter from the entrance.
The lighting levels are bright.
The desk/counter is low (76cm or lower).
There is a hearing assistance system.
The type of system is a fixed loop.
Staff are trained to use the system.

Comments View
- The Travel Centre is open Monday to Saturday 09:00 - 19:00, Saturday 09:00 - 18:00 and Sunday 09:00 - 17:00.

Inside Access (Station Concourse)

There is level access to the service.
Lighting levels are bright.

Comments View
- There is access via the subway to platforms 1 and 2.
- The subway is accessed via a moderate ramp.

Train Station

There are 4 platform(s) in the station.
The station is staffed.
There are generally 6 member(s) of staff on duty.
There is an office to obtain help.
This office is located on platforms 2 and 3.
There is a ticket office.
The train companies operating from within this station are South West Trains.
There is a taxi rank at the station.
The taxi rank is located outside both entrances.
The taxi rank is 3m (3yd 10in) from the main entrance.
Shops and services within the station include Pumpkin Cafe Shop on platform 2.
All key concourse shops and services have level access.

Additional Station Information View
- Announcements on platforms are audio and visual.
Comments View
- There is level access to the platform(s).
- There is not an accessible toilet.
- There is level access to all platforms via the station entrances.
- There is subway access between all platforms.
- The subway can be accessed via a moderate ramp from each platform.

Toilet with Adaptations

There are accessible toilet facilities within this venue.

Location and Access View
- The toilet is for the sole use of disabled people.
- This accessible toilet is approximately 25m (27yd 1ft) from the main entrance.
- This accessible toilet is located on Platform 2.
Features and Dimensions View
- This is a unisex toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from a member of staff.
- The door opens outwards.
- The door is locked by a locking handle.
- The dimensions of the accessible toilet are 210cm x 220cm (6ft 11in x 7ft 3in).
- There is a clear 150cm x 150cm manoeuvring space in the accessible toilet.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 80cm (2ft 7in).
- There is a dropdown rail on the transfer side.
- The tap type is lever.
- The emergency pull cord alarm is not fully functional.
- Disposal facilities are available in the cubicle.
- There is not a/are not coat hook(s).
Position of Fixtures View
- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is a hand dryer.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 120cm (3ft 11in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 75cm (2ft 6in).
Colour Contrast and Lighting View
- The contrast between the walls and floor is good.
- The lighting levels are bright.
Comments View
- There are baby changing facilities in the accessible toilet.
- There is an additional accessible toilet on Platform 3.
- It was not possible to gain access to the toilet on Platform 3 at the time of research.

Standard Toilet(s)

Availability and Location of Standard Toilets View
- Standard toilet facilities are available.
Access to Standard Female Toilet(s) View
- The female toilet facilities that were surveyed are located on platform 2.
- The female toilet(s) is/are approximately 25m (27yd 1ft) from the accessible entrance.
- Inside the venue, there is level access to the female toilet(s).
- Lighting levels are bright.
Access to Standard Male Toilet(s) View
- The male toilet facilities that were surveyed are located on Platform 2.
- The male toilet(s) is/are approximately 25m (27yd 1ft) from the accessible entrance.
- Inside the venue, there is level access to the male toilet(s).
- Lighting levels are bright.