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The new name for DisabledGo

Box Office

BP Pulse Live, Perimeter Road, Marston Green, Birmingham, B40 1NT

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Access Guide

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External Entrance

  • This entrance is located at the south east corner of Forum Live.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors, which are push pad activated.
  • The height of the push pad is 87cm.
  • The doors open towards you.
  • The width of the opening is 150cm.
  • The doors have a high colour contrast.
  • There are security barriers at the entrance.
  • The maximum width between them is 77cm.
  • There is a push pad or push button to exit at a height of 90cm.

Internal Entrance

  • This entrance is located on the right side of the box office.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There are double automatic doors, which are push pad activated.
  • The height of the push pad is 90cm.
  • The doors open by sliding.
  • The width of the opening is 126cm.
  • The doors have a low colour contrast.
  • There is a push pad or push button to exit at a height of 92cm.

Counter

  • The counter is located ahead from the external entrance.
  • The distance from the external entrance is 8m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 98cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 74cm.
  • The counter has windows and patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 95cm.
  • The payment machine is at a fixed height.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey.