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BP Blue Boys SF Connect

Hastings Road, Tonbridge, Kent, TN12 7HE

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Access Guide

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Petrol Station Summary

  • This petrol station is open 24 hours.
  • There is not a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • Water bowls for assistance dogs are available.
  • There is a portable hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 16/06/2022.
  • The hearing assistance system was not working at the time of testing.
  • Payment at the petrol station during the day can be made in the shop and by using a phone app.
  • Payment at the petrol station during the night can be made in the shop, at an out of hours counter and by using a phone app.
  • The Bpme App can be used to pay for the fuel from your vehicle.

Getting Here

  • By Road View
    • The petrol station is located off the A21, Hastings Road at the Blue Boys Roundabout.
    • There is a Blue Badge Bay and various standard bays to either side of the forecourt.

Parking

  • Parking View
    • The venue does have its own parking facilities.
    • The car park is located to each side of the petrol station. There is parking for longer vehicles to the left of the petrol station (photograph 4).
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • Clearly marked/signposted parent and child parking bays are not available.
    • All parking spaces are provided on a first come first served basis.
    • The car park surface consists of tarmac and concrete.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) markings are faded.
    • There is/are 1 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 493cm (7ft 10in x 16ft 2in).
    • The Blue Badge parking bays have a marked zone to one side and the rear.
    • The marked zones around the Blue Badge parking bay(s) have at least the recommended width of 120cm.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Paying View
    • There are parking charges for the car park.
    • Parking charges apply after a limited time.
    • There is a fixed penalty applied to those who overstay.
    • Free parking for all users is limited to 30 minutes.
    • Payment signs are provided.
    • Payment signs are not clearly presented.
    • Payment signs are located throughout the car park.
    • Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The entrance is clearly visible from the car park.
    • The surface on the approach to the entrance is tarmac and block paving.
    • There is not a road to cross between the car park and the entrance.
    • There is tactile paving on dropped kerbs between the car park and the entrance.
    • The nearest designated Blue Badge parking bay is approximately 22m (24yd 2in) from the entrance.

Petrol Station Forecourt

  • Staff are able to provide assistance at the pumps.
  • Customers can use the App or sound your horn (or turn on your hazard warning lights) and make sure your Blue Badge is clearly visible through the front windscreen.
  • An App can be used at this petrol station to inform staff of arrival.
  • The App(s) used at this petrol station is/are; FuelService.
  • It is not possible to pay at the pump.
  • The height of the fuel pump nozzle slot is 105cm.
  • The height of the night payment counter is 98cm.
  • The Bpme App can be used to pay for the fuel from your vehicle. The out of hours/night payment counter is rarely used and is 75cm to 98cm high. It has ramped access via a dropped kerb and was blocked by items at the time of survey (photograph 5). There is an individual bay for the Digital Tyre Inflator and Screen Wash with handles/ controls from 105-150cm high (photograph 6). There are 2 large fuelling bays with 2 further air/screen wash machines to the left of the main forecourt area (photograph 7 and 8).

Ramp(s) or Slope(s) (Access to Out of Hours/ Night Payment Counter)

  • There is a ramp/slope located in front of the entrance to the shop.
  • The ramp/slope is used to access the shop and the night counter to the left of the entrance in order to bypass the kerb.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The route to the out of hours counter is reduced to under 75cm in places.

ATM(s)

  • The ATM(s) is/are located to the left of the entrance .
  • The ATM(s) is/are 9m from the Blue Badge bay.
  • There are bollards on the approach to the ATM(s).
  • The minimum width between the bollards is 123cm.
  • The height of the bollard(s) is 107cm.
  • The bollards contrast visually with the paving.
  • The controls/screen heights vary between 90cm and 124cm.
  • There is not a lowered ATM available.

Outside Access

  • Entrance View
    • This information is for the entrance located at the front of the building facing onto the forecourt.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'M&S Simply Food'.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the opening is 129cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There are bollards at this entrance.
    • The minimum width between the bollards is 175cm.
    • The height of the bollard(s) is 108cm.
    • The bollards do contrast visually with the paving.
    • There is not a member of staff available for assistance at this entrance.
    • The staff are on the tills on the left-hand side from the entrance.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
  • Comments View
    • There is a wall-mounted hand sanitiser to the left of the entrance 126cm high.
    • The hearing loop is signed at the entrance.

Shop (M&S Simply Food)

  • The majority of aisle widths are not 150cm+.
  • There are product bins and stacked items which narrow the entrance to aisles. Most aisles are 130cm or below with some areas reduced to approximately 75cm wide.
  • The type of flooring is vinyl.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is good colour contrast between the walls and floor in the majority of walkways.
  • The lighting levels are good.
  • Music is played everywhere.
  • There are hand sanitisers.
  • The height of the hand sanitiser(s) is/are 115cm.
  • The hand-held sanitisers are by the tills.
  • The till(s) is/are located to the left from the shop entrance.
  • There is step-free access to the till(s).
  • There is not a clear unobstructed route to the till(s).
  • The till(s) is/are not clearly signed.
  • There are windows, TVs, glazed screens or mirrors at/behind the till(s).
  • The till(s) is not/are not placed in front of a plain background.
  • The lighting levels at the till(s) are good.
  • The chip & pin card machines are accessible from the till(s).
  • The height of the till(s) is/are 110cm.
  • There is a lowered section at the till(s).
  • The height of the lowered section is 91cm.
  • There is not a clear knee recess beneath the lowered section of the till(s).
  • There is a hearing assistance system at the till(s).
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are not trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 16/06/2022.
  • The hearing assistance system was working at the time of testing.
  • The route to the till has a minimum width of 90cm (photographs 5 and 6). The fixed loop is on till 1, on the left-hand side, but it is not signed at the tills.

Eating and Drinking (Wild Bean Café)

  • Location and Access View
    • The following information is for the café.
    • The café is located next to the till, left from the entrance.
    • There is step-free access to the café.
  • Service and Menus View
    • There is a counter where food and drink can be ordered.
    • Menu types include: written wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot drinks and hot and cold snacks.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times.
    • There is not a hearing assistance system .
  • Service Counter(s) View
    • The height of the counter is 98cm.
    • The height of the lowered section at the counter is 73cm.
    • There is not a clear knee recess beneath the low/lowered section of the counter.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is vinyl.
    • The lighting levels are good.
  • Tables and Seating View
    • The card machines are moveable but are not handheld/do not detach from a base. Photograph 4 shows the counter opposite the service counter that is 95cm high. It has cutlery, stirrers, sugars and sauces.

Accessible Toilet(s) (Right Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located to the right of the entrance and to the rear of the store.
    • This accessible toilet is approximately 14m (15yd 11in) from the entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
    • The contrast between the external door and wall is poor.
    • The door opens inwards.
    • The door may be difficult to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 83cm (2ft 9in).
    • The contrast between the internal door and wall is fair.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is good.
  • Toilet Features View
    • The dimensions of the accessible toilet are 215cm x 257cm (7ft 1in x 8ft 5in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 150cm (4ft 11in).
    • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a push button flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is poor.
    • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is good.
    • The contrast between the walls and floor is fair.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary, nappy/incontinence items bin and general waste (with lid) disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is good.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 94cm (3ft 1in).
    • The contrast between the toilet roll holder and the wall is poor.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 73cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
    • The wash basin tap type is sensor.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 91cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 75cm (2ft 6in).
    • The contrast between the hand dryer and the wall is poor.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 99cm.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located to the rear right-hand side of the shop.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 12m from the entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is fair.
    • There is Braille, tactile and pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 78cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are good.