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BP Brands Hill SF Connect

575/581 London Road, Slough, Berkshire, SL3 8QE

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Access Guide

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Petrol Station Summary

  • This petrol station is open 24 hours.
  • There is a member of staff available for help and assistance.
  • Water bowls for assistance dogs are not available.
  • There is not a portable hearing assistance system.
  • Payment at the petrol station during the day can be made in the shop and by using a phone app.
  • Payment at the petrol station during the night can be made in the shop and by using a phone app.
  • The BPme App can be used to pay for the fuel from your vehicle.

Getting Here

  • By Road View
    • The petrol station is located off A4 London Road between M4 Junction 5 and A4 Colnbrook By-Pass.
    • There is a Blue Badge parking bay to the right of the petrol station shop. There are standard parking bays to the right of the petrol station forecourt.

Parking

  • Parking View
    • The venue does have its own parking facilities.
    • The car park is located to the right of the forecourt and to the right of the shop.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • Clearly marked/signposted parent and child parking bays are not available.
    • The standard parking bays are located to the right of the forecourt.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked and signposted.
    • There is/are 1 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 540cm (7ft 10in x 17ft 9in).
    • The Blue Badge parking bays do not have a marked zone around them.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • The Blue Badge parking bay is located to the right of the shop.
  • Paying View
    • There are no parking charges for the car park.
    • Free parking for all users is limited to 30 minutes.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The surface on the approach to the entrance is tarmac and concrete.
    • There is not a road to cross between the car park and the entrance.
    • There is tactile paving on dropped kerbs between the car park and the entrance.
    • The nearest designated Blue Badge parking bay is approximately 7m (7yd 1ft) from the entrance to the shop.
    • The entrance to the ATM/petrol station shop is not clearly visible from the Blue Badge parking bay. The entrance to the petrol station shop is clearly visible from the standard parking bays. The route from the car park to the petrol station shop is not clearly signposted.

Petrol Station Forecourt

  • Staff are able to provide assistance at the pumps.
  • To get help use the Fuel Service App or sound your horn (or turn on your hazard warning lights) and make sure your Blue Badge is clearly visible through the front windscreen.
  • An App can be used at this petrol station to inform staff of arrival.
  • The App(s) used at this petrol station is/are; Fuel Service.
  • It is not possible to pay at the pump.
  • The height of the fuel pump nozzle slot is 100cm.

ATM(s)

  • The ATM(s) is/are located to the left of the shop .
  • The ATM(s) is/are 25m from the Blue Badge parking bay.
  • The controls/screen heights vary between 97cm and 120cm.
  • There is not a lowered ATM available.
  • Comments View
    • The approach to the ATM from the Blue Badge parking bay is shown in photograph 5.
    • There is a dropped kerb with a steep incline in front of the ATM (photograph 6).
    • The position of the dropped kerb may be an obstruction to the ATM.

Outside Access

  • Entrance View
    • This information is for the entrance located to the right of the shop, on the corner.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'M&S SIMPLY FOOD'.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the opening is 119cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There are bollards at this entrance.
    • The minimum width between the bollards is 146cm.
    • The height of the bollard(s) is 81cm.
    • The bollards do not contrast visually with the flooring.
    • There is not a member of staff available for assistance at this entrance.
    • The bollards were obscured by advertising bollard covers at the time of survey.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance to the shop.
    • The gradient of the ramp/slope is steep.
    • There is not a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
  • Comments View
    • There is a hand sanitiser to the right of the shop doorway (photograph 6).
    • The hand sanitiser is 119cm above the ground.
    • The hand sanitiser is obstructed by a waste disposal bin.

Shop (M&S Simply Food)

  • The majority of aisle widths are not 150cm+.
  • Some aisles are obstructed by product bins and racks.
  • The type of flooring is tiles.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is good colour contrast between the walls and floor in the majority of walkways.
  • The lighting levels are moderate to good.
  • Music is played everywhere.
  • There are hand sanitisers.
  • There are pump hand sanitisers provided at the till points.
  • The till(s) is/are located to the left of the shop.
  • There is step-free access to the till(s).
  • There is a clear unobstructed route to the till(s).
  • The till(s) is/are not clearly signed.
  • There are windows, TVs, glazed screens or mirrors at/behind the till(s).
  • The till(s) is not/are not placed in front of a plain background.
  • The lighting levels at the till(s) are moderate to good.
  • The chip & pin card machines are accessible from the till(s).
  • The height of the till(s) is/are 112cm.
  • There is a lowered section at the till(s).
  • The height of the lowered section is 93cm.
  • There is not a clear knee recess beneath the lowered section of the till(s).
  • There is a hearing assistance system at the till(s).
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are not trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 24/08/2022.
  • The hearing assistance system was not working at the time of testing.

Eating and Drinking (Wild Bean Café)

  • Location and Access View
    • The following information is for the food and drink kiosk.
    • The food and drink kiosk is located to the right of the main till points.
    • There is step-free access to the food and drink kiosk.
  • Service and Menus View
    • There is a counter where food and drink can be ordered.
    • Menu types include: written wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times.
    • There is not a hearing assistance system .
  • Service Counter(s) View
    • The height of the counter is 96cm.
    • The height of the tray counter/rail is 56cm.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is tiles.
    • The lighting levels are moderate to good.
    • Food and drink orders and payments can be taken at the main till points, or at the food and drink kiosk (Wild Bean Café) till point. Food and drinks orders can be collected from the food and drink kiosk (Wild Bean Café) service counter (till point). Fuel and other items can also be paid for at the food and drink kiosk (Wild Bean Café) service counter (till point). There is a drinks preparation / condiments / cutlery counter with a surface height 94cm above the floor (photograph 4).

Accessible Toilet(s) (Right Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located ahead from the entrance, to the rear of the shop, on the right.
    • This accessible toilet is approximately 9m (9yd 2ft) from the entrance to the shop.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is Braille, pictorial and written text signage on or near the toilet door.
    • The contrast between the external door and wall is poor.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 83cm (2ft 9in).
    • The contrast between the internal door and wall is poor.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is good.
  • Toilet Features View
    • The dimensions of the accessible toilet are 136cm x 230cm (4ft 6in x 7ft 7in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 70cm (2ft 4in).
    • The transfer space is obstructed by a waste disposal bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and pedal bin disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is good.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 90cm (2ft 11in).
    • The contrast between the toilet roll holder and the wall is good.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is push.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 97cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 94cm (3ft 1in).
    • The contrast between the hand dryer and the wall is poor.

Standard Toilet(s)

  • Standard toilet facilities are not available.