Access Guide
Petrol Station Summary
- This petrol station is open 24 hours.
- There is a member of staff available for help and assistance.
- There is not a member of staff trained in British Sign Language.
- Water bowls for assistance dogs are available.
- There is a portable hearing assistance system.
- Staff are not trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 16/06/2022.
- The hearing assistance system was working at the time of testing.
- Payment at the petrol station during the day can be made in the shop and by using a phone app.
- Payment at the petrol station during the night can be made in the shop and by using a phone app.
- The Bpme App can be used to pay for the fuel from your vehicle.
Getting Here
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By Road
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- The petrol station is located off the A26, St John's Road, north of Royal Tunbridge Wells town centre.
- The Blue Badge bay is next to the entrance, with marked standard bays to the side and rear of the forecourt.
Parking
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Parking
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- The venue does have its own parking facilities.
- The car park is located in front of the shop and to the rear of the pumps.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park surface is tarmac.
- Clearly marked/signposted parent and child parking bays are not available.
- All parking spaces are provided on a first come first served basis.
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Blue Badge Parking
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- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) markings are faded.
- There is/are 1 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 279cm x 490cm (9ft 2in x 16ft 1in).
- The Blue Badge parking bays have a marked zone to one side and the rear.
- The marked zones around the Blue Badge parking bay(s) have at least the recommended width of 120cm.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
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Paying
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- There are parking charges for the car park.
- Parking charges apply after a limited time.
- There is a fixed penalty applied to those who overstay.
- Free parking for all users is limited to 30 minutes.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located throughout the car park.
- Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are dropped kerbs.
- The entrance is clearly visible from the car park.
- The surface on the approach to the entrance is tarmac and block paving.
- There is not a road to cross between the car park and the entrance.
- There is tactile paving on dropped kerbs between the car park and the entrance.
- The nearest designated Blue Badge parking bay is approximately 4m (4yd 1ft) from the entrance.
Petrol Station Forecourt
- Staff are able to provide assistance at the pumps.
- Customers can use the FuelService app or sound your horn (or turn on your hazard warning lights) and make sure your Blue Badge is clearly visible through the front windscreen.
- An App can be used at this petrol station to inform staff of arrival.
- The App(s) used at this petrol station is/are; FuelService.
- It is not possible to pay at the pump.
- The height of the fuel pump nozzle slot is 115cm.
- The height of the night payment counter is 100cm.
- The night payment counter is 75cm to 100cm high.
ATM(s)
- The ATM(s) is/are located to the left of the shop entrance.
- The ATM(s) is/are 14m from the Blue Badge Bay.
- There are bollards on the approach to the ATM(s).
- The minimum width between the bollards is 100cm.
- The height of the bollard(s) is 104cm.
- The bollards contrast visually with the paving.
- The controls/screen heights vary between 95cm and 112cm.
- There is not a lowered ATM available.
Outside Access
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Entrance
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- This information is for the entrance located at the front of the shop facing onto the forecourt.
- The entrance area/door is clearly signed.
- This entrance is signed with 'M&S Simply Food'.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the opening is 123cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There are bollards at this entrance.
- The minimum width between the bollards is 140cm.
- The height of the bollard(s) is 104cm.
- The bollards do contrast visually with the paving.
- There is not a member of staff available for assistance at this entrance.
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Ramp/Slope
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- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
Shop (M&S Simply Food)
- The majority of aisle widths are 150cm+.
- Aisles are narrowed by obstructions such as product bins, flower stands or stacked items. Photograph 1 shows the route to the tills, to the left of the entrance, which is 58cm wide. Most other aisles vary between 70 and 130cm wide.
- The type of flooring is laminate.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- There are mats in aisles that might be perceived as holes.
- There is good colour contrast between the walls and floor in the majority of walkways.
- The lighting levels are good.
- Music is played everywhere.
- There are hand sanitisers.
- The height of the hand sanitiser(s) is/are 115cm.
- The till(s) is/are located to the left from the entrance.
- There is step-free access to the till(s).
- There is not a clear unobstructed route to the till(s).
- The till(s) is/are not clearly signed.
- There are windows, TVs, glazed screens or mirrors at/behind the till(s).
- The till(s) is not/are not placed in front of a plain background.
- The lighting levels at the till(s) are good.
- The chip & pin card machines are accessible from the till(s).
- The height of the till(s) is/are 110cm.
- There is a lowered section at the till(s).
- The height of the lowered section is 91cm.
- There is a clear knee recess beneath the lowered section of the till(s).
- There is a hearing assistance system at the till(s).
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are not trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 16/06/2022.
- The hearing assistance system was working at the time of testing.
Eating and Drinking (Wild Bean Café)
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Location and Access
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- The following information is for the café.
- The café is located to the left-hand side of the shop by the tills.
- There is step-free access to the café.
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Service and Menus
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- There is a counter where food and drink can be ordered.
- Menu types include: written wall menus and picture wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold meals and snacks.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- This area does play background music.
- Background music is played at all times.
- There is not a hearing assistance system .
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Service Counter(s)
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- The height of the counter is 96cm.
- The height of the lowered section at the counter is 56cm.
- There is not a clear knee recess beneath the low/lowered section of the counter.
- There is a moveable card machine available for payment.
- The type of flooring in this area is laminate.
- The lighting levels are good.
- Photograph 4 shows the counter opposite the service counter that is 95cm high. It has cutlery, stirrers, sugars, and sauces.
Accessible Toilet(s) (Left Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located to the rear of the store.
- This accessible toilet is approximately 13m (14yd 8in) from the entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is Braille, tactile, pictorial and written text signage on or near the toilet door.
- The contrast between the external door and wall is fair.
- The door opens inwards.
- The door may be difficult to open.
- The door is locked by a locking handle.
- The width of the accessible toilet opening is 81cm (2ft 8in).
- The contrast between the internal door and wall is fair.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is good.
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Toilet Features
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- The dimensions of the accessible toilet are 212cm x 225cm (6ft 11in x 7ft 5in).
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 141cm (4ft 8in).
- The transfer space is obstructed by a sanitary bin.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is good.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the walls and floor is good.
- There is an emergency alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary and nappy/incontinence items bin disposal units.
- There is not a/are not coat hook(s).
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf within the accessible toilet.
- The toilet has a backrest.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat colour contrast is good.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 90cm (2ft 11in).
- The contrast between the toilet roll holder and the wall is good.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
- The wash basin tap type is push.
- There is a wall fixed soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 92cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 86cm (2ft 10in).
- The contrast between the hand dryer and the wall is poor.
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Baby Changing Facilities
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- Baby changing facilities are located within the accessible toilet.
- There is a flip down baby change table available.
- The height of the baby change table is 83cm.
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Comments
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- The toilet is also used as the Standard Female Toilet.
Standard Toilet(s)
- Standard toilet facilities are available.
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Toilet Facilities
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- The male toilet is located to the rear right-hand side of the shop.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 11m from the entrance.
- The colour contrast between the external toilet door(s) and wall(s) is fair.
- There is Braille, tactile and pictorial signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 83cm.
- The wash basin(s) tap type is sensor.
- Lighting levels are good.