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BP County Oak Connect

London Road, Crawley, West Sussex, RH10 9TA

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Access Guide

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Petrol Station Summary

  • This petrol station is open 24 hours.
  • There is a member of staff available for help and assistance.
  • There is not a team member trained in British Sign Language.
  • Water bowls for assistance dogs are not available.
  • There is not a portable hearing assistance system.
  • Payment at the petrol station during the day can be made in the shop and by using a phone app.
  • Payment at the petrol station during the night can be made in the shop, at an out of hours counter and by using a phone app.
  • The out of hours counter is used from 10pm to 6am. The store does not have a water bowl but would be happy to find something else that could be used. The BPme App can be used to pay for the fuel from your vehicle.

Getting Here

  • By Road View
    • The petrol station is located off the London Road, A23, to the north of Crawley.
    • There is are no marked/signed parking bays within the forecourt, however customers can use their own discretion to park in unmarked areas to the side of the forecourt if need be. There are other shops with parking around the petrol station where customers could park.

Parking

  • Parking View
    • The venue does have its own limited parking facilities.
    • The are areas to the sides of the forecourt where customers can park, however these are not marked or signed.
  • Blue Badge Parking View
    • There is not a/are not Blue Badge parking bay(s) available.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).
  • Shared Parking View
    • There are off-site parking bays nearby in the County Oak retail area.

Petrol Station Forecourt

  • Staff are able to provide assistance at the pumps.
  • An App can be used at this petrol station to inform staff of arrival.
  • The App(s) used at this petrol station is/are; fuelService.
  • It is not possible to pay at the pump.
  • The height of the fuel pump nozzle slot is 118cm.
  • The height of the night payment counter is 98cm.
  • The night payment counter is sheltered and is 98cm to 112cm high. It has sloped access. There is a jet wash and Digital Tyre Inflator, Screen Wash and Vacuum machines to the side of the forecourt.

Ramp(s) or Slope(s) (Night Payment Counter)

  • There is a ramp/slope located in front of the counter.
  • The ramp/slope is used to access The night payment counter which is sheltered.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The width of the ramp/slope is 130cm (4ft 3in).

ATM(s)

  • The ATM(s) is/are located to the left-hand side of the entrance.
  • The ATM(s) is/are 5m from the Pump 8.
  • There are bollards on the approach to the ATM(s).
  • The minimum width between the bollards is 95cm.
  • The height of the bollard(s) is 112cm.
  • The bollards contrast visually with the paving.
  • The controls/screen heights vary between 91cm and 118cm.
  • There is not a lowered ATM available.
  • There is a very slight slope by the ATM.

Outside Access (Store Entrance)

  • Entrance View
    • This information is for the entrance located at the front left-hand side of the store.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Shop'.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the opening is 90cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There are bollards at this entrance.
    • The minimum width between the bollards is 130cm.
    • The height of the bollard(s) is 117cm.
    • The bollards do contrast visually with the paving.
    • There is not a member of staff available for assistance at this entrance.
    • Staff are on the tills to the right upon entry.
  • Ramp/Slope View
    • The gradient of the ramp/slope is steep.

Shop

  • The majority of aisle widths are not 150cm+.
  • The majority of aisles are approximately 120cm wide, with some reduced to around 90cm by product bins.
  • The type of flooring is tiles.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There are mats in aisles that might be perceived as holes.
  • There is poor colour contrast between the walls and floor in the majority of walkways.
  • The lighting levels are good.
  • Music is played everywhere.
  • There are hand sanitisers.
  • The height of the hand sanitiser(s) is/are 120cm.
  • The handheld sanitisers are on the till counters.
  • The till(s) is/are located to the right upon entry to the shop.
  • There is step-free access to the till(s).
  • There is a clear unobstructed route to the till(s).
  • The till(s) is/are not clearly signed.
  • There are windows, TVs, glazed screens or mirrors at/behind the till(s).
  • The till(s) is not/are not placed in front of a plain background.
  • The lighting levels at the till(s) are good.
  • The chip & pin card machines are accessible from the till(s).
  • The height of the till(s) is/are 102cm.
  • There is not a lowered section at the till(s).
  • There is a hearing assistance system at the till(s).
  • The type of system is a fixed loop.
  • The hearing assistance system is not signed.
  • Staff are not trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 10/08/2022.
  • The hearing assistance system was working at the time of testing.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) available.

Standard Toilet(s)

  • Standard toilet facilities are not available.