You are on Petrol Station Summary. Skip to the next section.

Petrol Station Summary

• This petrol station is open 24 hours.
• There is a member of staff available for help and assistance.
• Water bowls for assistance dogs are not available.
• There is not a portable hearing assistance system.
• Payment at the petrol station during the day can be made in the shop and by using a phone app.
• Payment at the petrol station during the night can be made in the shop and by using a phone app.
• The BPme App can be used to pay for the fuel from your vehicle.

You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • The petrol station is located off Henlys Roundabout at the junction between A4 Great West Road and A30 Great South-West Road.
  • There is a Blue Badge parking bay to the rear of the petrol station shop. There are standard parking bays to the left of the petrol station forecourt, and to the rear of the petrol station shop.

You are on Parking. Skip to the next section.

Parking

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• Parking View
  • The venue does have its own parking facilities.
  • The car park is located to the left of the forecourt, and to the rear of the shop.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • Clearly marked/signposted parent and child parking bays are not available.
  • The standard parking bays are located to the left of the forecourt, and to the rear of the shop. There is a slope on a very easy incline and uneven surfaces on the route to the shop from the standard parking bays to the left of the forecourt (photograph 7).
• Blue Badge Parking View
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • There is/are 1 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 248cm x 490cm (8ft 2in x 16ft 1in).
  • The Blue Badge parking bays have a marked zone to one side and the rear.
  • The marked zones around the Blue Badge parking bay(s) have at least the recommended width of 120cm.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • The Blue Badge parking bay is located to the rear of the shop.
• Paying View
  • There are no parking charges for the car park.
  • Free parking for all users is limited to 30 minutes.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The entrance is not clearly visible from the car park.
  • The route from the car park to the entrance is not clearly signposted.
  • The surface on the approach to the entrance is concrete and block paving.
  • There is not a road to cross between the car park and the entrance.
  • There is tactile paving on dropped kerbs between the car park and the entrance.
  • The nearest designated Blue Badge parking bay is approximately 20m (21yd 2ft) from the entrance to the shop.
  • The entrance to the shop is clearly visible from the standard parking bays to the left of the forecourt. The route to the ATM/shop from the Blue Badge parking bay is shown in photograph 8.

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Electric Vehicle Charging Points

• There is a/are electric vehicle charging point(s) available.
• The provider of the charging point(s) is bp pulse.
• CCS (Rapid) and CHAdeMO (Rapid) charging is available.
• The electric vehicle charging point(s) is/are located to the rear of the shop.
• Staff are able to provide assistance with the electric vehicle charging points.
• To get help use the Fuel Service App, or seek assistance from a staff member in the shop.
• There is/are 2 electric vehicle charging point(s).
• The electric vehicle charging bay(s) is/are clearly marked and signposted.
• The dimensions of the electric vehicle charging bay(s) surveyed are 242cm x 494cm.
• The charging point(s) is/are located to the rear as you approach the bay(s).
• The height range of the electric vehicle charging point controls/screen is 120cm to 130cm.
• The height of the electric vehicle charging point nozzle slot is 105cm.
• An app or tap and pay (contactless payment) is required to use the charging points.
• For more information and a guide to electric vehicle charging please click here.
• There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.

You are on Petrol Station Forecourt. Skip to the next section.

Petrol Station Forecourt

• Staff are able to provide assistance at the pumps.
• To get help use the Fuel Service App or sound your horn (or turn on your hazard warning lights) and make sure your Blue Badge is clearly visible through the front windscreen.
• An App can be used at this petrol station to inform staff of arrival.
• The App(s) used at this petrol station is/are; fuelService.
• It is not possible to pay at the pump.
• The height of the fuel pump nozzle slot is 115cm.

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• Comments View
  • The right side of the forecourt is on a slope with a slight incline.

You are on ATM(s). Skip to the next section.

ATM(s)

• The ATM(s) is/are located to the right of the shop from the forecourt, around the corner, on the left .
• The ATM(s) is/are 4m from the Blue Badge parking bay.
• The controls/screen heights vary between 94cm and 125cm.
• There is a lowered ATM available.
• The height range of the lowered ATM controls/screen is 84cm to 110cm.
• There is a lowered ATM on the left. There is a talking ATM jack point to the right of the right-hand ATM controls (photograph 6).

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• Comments View
  • There is a dropped kerb with tactile paving on the route to the ATM from the Blue Badge parking bay (photograph 7).

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Outside Access

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• Entrance View
  • This information is for the entrance located to the right of the shop, on the corner of the building.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the opening is 150cm.
  • There are bollards at this entrance.
  • The minimum width between the bollards is 145cm.
  • The height of the bollard(s) is 107cm.
  • The bollards do contrast visually with the paving.
  • There is not a member of staff available for assistance at this entrance.
• Comments View
  • There is a hand sanitiser to the left of the shop doorway (photograph 5).
  • The hand sanitiser is 119cm above the ground.

You are on Shop (M&S Simply Food). Skip to the next section.

Shop (M&S Simply Food)

• The majority of aisle widths are not 150cm+.
• Some aisles are obstructed by product bins and racks.
• The type of flooring is tiles.
• There is flooring which is shiny and could cause issues with glare or look slippery to some people.
• There is poor colour contrast between the walls and floor in all walkways.
• The lighting levels are moderate to good.
• Music is played everywhere.
• There are hand sanitisers.
• There are pump hand sanitisers provided at the till points.
• The till(s) is/are located to the left of the shop.
• There is step-free access to the till(s).
• There is not a clear unobstructed route to the till(s).
• The till(s) is/are not clearly signed.
• There are windows, TVs, glazed screens or mirrors at/behind the till(s).
• The till(s) is not/are not placed in front of a plain background.
• The lighting levels at the till(s) are moderate to good.
• The chip & pin card machines are accessible from the till(s).
• The height of the till(s) is/are 112cm.
• There is a lowered section at the till(s).
• The height of the lowered section is 75cm.
• There is not a clear knee recess beneath the lowered section of the till(s).
• There is a hearing assistance system at the till(s).
• The type of system is a fixed loop.
• The hearing assistance system is not signed.
• Staff are not trained to use the hearing assistance system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 24/08/2022.
• The hearing assistance system was not working at the time of testing.

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• Comments View
  • The route to the main till points is width restricted to 99cm (photograph 6).
  • The Wild Bean Café till point accessible via aisles towards the rear of the shop is restriction-free.

You are on Eating and Drinking (Wild Bean Café). Skip to the next section.

Eating and Drinking (Wild Bean Café)

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• Location and Access View
  • The following information is for the food and drink kiosk.
  • The food and drink kiosk is located to the right of the main till points.
  • There is step-free access to the food and drink kiosk.
• Service and Menus View
  • Menu types include: written wall menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The type of food served here is hot and cold meals and snacks.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times.
  • There is not a hearing assistance system .
• Service Counter(s) View
  • The height of the counter is 99cm.
  • The height of the tray counter/rail is 63cm.
  • There is a moveable card machine available for payment.
  • The type of flooring in this area is tiles.
  • The lighting levels are moderate to good.
  • Food and drink orders and payments can be taken at the main till points, or at the food and drink kiosk (Wild Bean Café) till point. Food and drinks orders can be collected from the food and drink kiosk (Wild Bean Café) service counter (till point). Fuel and other items can also be paid for at the food and drink kiosk (Wild Bean Café) service counter (till point). There is a drinks preparation / condiments / cutlery counter with a surface height 94cm above the floor (photograph 5).

You are on Accessible Toilet(s) (Left Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located to the left of the shop, to the right of the till points, in the far right corner.
  • This accessible toilet is approximately 23m (25yd 6in) from the entrance to the shop.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is Braille, pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is fair.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 85cm (2ft 9in).
  • The contrast between the internal door and wall is fair.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 160cm x 215cm (5ft 3in x 7ft 1in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are low to moderate.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 105cm (3ft 5in).
  • The transfer space is obstructed by a waste disposal bin and storage items.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is good.
  • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is poor.
  • The contrast between the walls and floor is fair.
  • There is not an emergency alarm.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and pedal bin disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 112cm and 152cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 49cm (1ft 7in).
  • The toilet seat colour contrast is good.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 90cm (2ft 11in).
  • The contrast between the toilet roll holder and the wall is poor.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 71cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
  • The wash basin tap type is push.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 103cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 94cm (3ft 1in).
  • The contrast between the hand dryer and the wall is poor.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 109cm.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.