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BP Gatwick South SF Connect

Ring Road North (A23), London Gatwick Airport, West Sussex, RH6 0NN

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Access Guide

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Petrol Station Summary

  • This petrol station is open 24 hours.
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • Water bowls for assistance dogs are not available.
  • There is not a portable hearing assistance system.
  • Payment at the petrol station during the day can be made in the shop and by using a phone app.
  • Payment at the petrol station during the night can be made in the shop and by using a phone app.
  • The BPme App can be used to pay for the fuel from your vehicle.

Getting Here

  • By Road View
    • The petrol station is located off the Ring Road North to the north of the South Terminal at Gatwick Airport. There is a one-way system in place around the terminal that users have to use to reach the petrol station.
    • There is a Blue Badge bay in front of the store entrance and various standard bays at the front, sides and rear of the forecourt.

Parking

  • Parking View
    • The venue does have its own parking facilities.
    • The car park is located at the front, sides and rear of the forecourt.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • Clearly marked/signposted parent and child parking bays are not available.
    • All parking spaces are provided on a first come first served basis.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked and signposted.
    • There is/are 1 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 380cm x 480cm (12ft 6in x 15ft 9in).
    • The Blue Badge parking bays have a marked zone to one side and the rear.
    • The marked zones around the Blue Badge parking bay(s) have not got at least the recommended width of 120cm.
    • The marked area is 120cm to the side but only 70cm wide to the rear.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Paying View
    • There are no parking charges for the car park.
    • Free parking for all users is limited to 30 minutes.
    • The is signage at the entrance to the petrol station which is presented in contrasting colours. It states that customers staying over 30 minutes are liable to a fine via Euro Car Parks.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The entrance is clearly visible from the car park.
    • The surface on the approach to the entrance is tarmac, concrete and block paving.
    • There is not a road to cross between the car park and the entrance.
    • There is tactile paving on dropped kerbs between the car park and the entrance.
    • The nearest designated Blue Badge parking bay is approximately 6m (6yd 1ft) from the store entrance.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).

Petrol Station Forecourt

  • Staff are able to provide assistance at the pumps.
  • An App can be used at this petrol station to inform staff of arrival.
  • The App(s) used at this petrol station is/are; fuelService.
  • It is not possible to pay at the pump.
  • The height of the lowered fuel pump nozzle slot is 106cm.
  • The night draw is not used. Photographs 6 and 7 show the two routes to access the ATM. There is a Digital Tyre Inflator and Screen Wash to the rear of the forecourt.

ATM(s)

  • The ATM(s) is/are located to the right-hand side of the store entrance.
  • The ATM(s) is/are 20m from the Blue Badge parking bay.
  • There are obstructions on the approach to the ATM(s).
  • The minimum width between the obstructions is 150cm.
  • The height of the bollard(s) is 105cm.
  • The bollards contrast visually with the paving.
  • The controls/screen heights vary between 90cm and 110cm.
  • There is not a lowered ATM available.
  • The pavement from the main entrance has paper/ item stands to one side and then bollards further along the pavement to the other side.

Ramp(s) or Slope(s) (Right-Hand Side of the Store - ATM Access)

  • There is a ramp/slope located to the right-hand side of the store.
  • The ramp/slope is used to access the ATM from the right side of the store. There is a dropped kerb with tactile paving. Customers can also access the ATM via the dropped kerb in front of the main entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • The width of the ramp/slope is 92cm (3ft).

Outside Access (Store Entrance)

  • Entrance View
    • This information is for the entrance located at the front left-hand of the store.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'M&S Simply Food'.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the opening is 113cm.
    • There are bollards at this entrance.
    • The minimum width between the bollards is 177cm.
    • The height of the bollard(s) is 103cm.
    • The bollards do contrast visually with the paving.
    • There is not a member of staff available for assistance at this entrance.
    • Staff are on the tills to the right upon entry. There is tactile paving between the bollards.
    • There is a slope with a very easy incline.

Shop (M&S Simply Food)

  • The majority of aisle widths are not 150cm+.
  • Most aisles are approximately 120cm wide, with some narrowed to 100cm due to product bins.
  • The type of flooring is laminate.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There are mats in aisles that might be perceived as holes.
  • There is poor colour contrast between the walls and floor in the majority of walkways.
  • The lighting levels are good.
  • Music is played everywhere.
  • There are hand sanitisers.
  • The height of the hand sanitiser(s) is/are 125cm.
  • The handheld sanitisers are on the till counters.
  • The till(s) is/are located at front right-hand side of the store.
  • There is step-free access to the till(s).
  • There is a clear unobstructed route to the till(s).
  • The till(s) is/are not clearly signed.
  • There are windows, TVs, glazed screens or mirrors at/behind the till(s).
  • The till(s) is not/are not placed in front of a plain background.
  • The lighting levels at the till(s) are good.
  • The chip & pin card machines are not accessible from the till(s).
  • The height of the till(s) is/are 101cm.
  • There is a lowered section at the till(s).
  • The height of the lowered section is 75cm.
  • There is a clear knee recess beneath the lowered section of the till(s).
  • There is not a hearing assistance system at the till(s).

Eating and Drinking (Wild Bean Café)

  • Location and Access View
    • The following information is for the café.
    • The café is located to the left-hand side of the tills.
    • There is step-free access to the café.
  • Service and Menus View
    • There is a counter where food and drink can be ordered.
    • Menu types include: written wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times.
    • There is not a hearing assistance system .
  • Service Counter(s) View
    • The height of the counter is 96cm.
    • The height of the lowered section at the counter is 56cm.
    • There is not a clear knee recess beneath the low/lowered section of the counter.
    • There is not a moveable card machine available for payment.
    • The type of flooring in this area is tiles.
    • The lighting levels are good.
    • There is a separate counter that is 94cm high for sugars etcetera.

Accessible Toilet(s) (Left-hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located to the rear of the store. It is used for female or disabled customers.
    • This accessible toilet is approximately 10m (10yd 2ft) from the store entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is not a radar key.
    • The key can be obtained from the staff on the tills.
    • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
    • The contrast between the external door and wall is poor.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 83cm (2ft 9in).
    • The contrast between the internal door and wall is poor.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is good.
  • Toilet Features View
    • The dimensions of the accessible toilet are 203cm x 232cm (6ft 8in x 7ft 7in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 126cm (4ft 2in).
    • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is poor.
    • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is good.
    • The contrast between the walls and floor is fair.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and nappy/incontinence items bin disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is good.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 88cm (2ft 11in).
    • The contrast between the toilet roll holder and the wall is poor.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
    • The wash basin tap type is sensor.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 99cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 86cm (2ft 10in).
    • The contrast between the hand dryer and the wall is good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 99cm.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The male toilet is located to the rear of the store.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 12m from the entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is poor.
    • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
    • It was not possible to access the male toilet.
    • The male toilets were locked and out of order at the time of survey (August 2022).