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BP Grove Road SF Connect

Grove Road, Basingstoke, Hampshire, RG21 3AX

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Access Guide

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Petrol Station Summary

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • Water bowls for assistance dogs are not available.
  • There is not a portable hearing assistance system.
  • Payment at the petrol station during the day can be made in the shop and by using a phone app.
  • Payment at the petrol station during the night can be made at an out of hours counter and by using a phone app.

Opening Times

Getting Here

  • By Road View
    • The petrol station is located on the westbound side of Grove Road just before the roundabout connecting Harrow Way, Cliddesden Road and Jersey Close.
    • There is parking outside the shop including one Blue Badge Bay.

Parking

  • Parking View
    • The venue does have its own parking facilities.
    • The car park is located Immediately in front of the shop.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park surface is tarmac.
    • Clearly marked/signposted parent and child parking bays are not available.
    • All parking spaces are provided on a first come first served basis.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked and signposted.
    • There is/are 1 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 470cm (7ft 10in x 15ft 5in).
    • The Blue Badge parking bays have a marked zone to one side and the rear.
    • The marked zones around the Blue Badge parking bay(s) have at least the recommended width of 120cm.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Paying View
    • There are no parking charges for the car park.
    • The car park is free for all users.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The entrance is clearly visible from the car park.
    • The surface on the approach to the entrance is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • There is tactile paving on dropped kerbs between the car park and the entrance.
    • The nearest designated Blue Badge parking bay is approximately 2m (2yd 7in) from the shop entrance.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).

Petrol Station Forecourt

  • Staff are able to provide assistance at the pumps.
  • To get help use the Fuel Service App or sound your horn (or turn on your hazard warning lights) and make sure your Blue Badge is clearly visible through the front windscreen.
  • An App can be used at this petrol station to inform staff of arrival.
  • The App(s) used at this petrol station is/are; Fuel Service.
  • It is not possible to pay at the pump.
  • The height of the pump controls/screen is 160cm.
  • The height of the fuel pump nozzle slot is 120cm.
  • There are not lowered pay at pump screens available.

ATM(s)

  • The ATM(s) is/are located outside and to the left of the shop.
  • The ATM(s) is/are 13m from the Shop entrance.
  • There are bollards on the approach to the ATM(s).
  • The minimum width between the bollards is 156cm.
  • The height of the bollard(s) is 120cm.
  • The bollards contrast visually with the paving.
  • The controls/screen heights vary between 93cm and 114cm.
  • There is not a lowered ATM available.

Outside Access

  • Entrance View
    • This information is for the entrance located at the front of the shop on the right-hand side.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Automatic door. Store open 24 hours'.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the opening is 128cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There are bollards at this entrance.
    • The minimum width between the bollards is 168cm.
    • The height of the bollard(s) is 120cm.
    • The bollards do contrast visually with the paving.
    • There is a member of staff available for assistance at this entrance.
    • There is a slope with a very easy incline.
  • Ramp/Slope View
    • The ramp/slope is located in front of the shop entrance doors.

Shop (M&S Simply Food)

  • The majority of aisle widths are not 150cm+.
  • The type of flooring is vinyl.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There are mats in aisles that might be perceived as holes.
  • There is good colour contrast between the walls and floor in all areas.
  • The lighting levels are good.
  • Music is played everywhere.
  • The till(s) is/are located inside the shop on the left-hand side.
  • There is step-free access to the till(s).
  • There is a clear unobstructed route to the till(s).
  • The till(s) is/are clearly signed.
  • There are windows, TVs, glazed screens or mirrors at/behind the till(s).
  • The till(s) is not/are not placed in front of a plain background.
  • The lighting levels at the till(s) are good.
  • The chip & pin card machines are accessible from the till(s).
  • The height of the till(s) is/are 90cm.
  • There is a lowered section at the till(s).
  • The height of the lowered section is 73cm.
  • There is not a clear knee recess beneath the lowered section of the till(s).
  • There is a hearing assistance system at the till(s).
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 17/10/2022.
  • The hearing assistance system was not working at the time of testing.

Eating and Drinking (Wild Bean Cafe)

  • Location and Access View
    • The following information is for the café.
    • The café is located in the shop at the rear and on the left hand side.
    • There is step-free access to the café.
  • Service and Menus View
    • Tables cannot be booked in advance.
    • There is a counter where food and drink can be ordered.
    • Staff can bring food and/or drinks to tables.
    • Menu types include: picture wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times.
    • There is not a hearing assistance system .
  • Service Counter(s) View
    • The height of the counter is 99cm.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is vinyl.
    • The lighting levels are good.

Accessible Toilet(s) (Right Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located ahead from the shop entrance and to the right.
    • This accessible toilet is approximately 11m (12yd 1in) from the shop entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is Braille, pictorial and written text signage on or near the toilet door.
    • The contrast between the external door and wall is fair.
    • The door opens outwards.
    • The door may be difficult to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 85cm (2ft 9in).
    • The contrast between the internal door and wall is fair.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is good.
  • Toilet Features View
    • The dimensions of the accessible toilet are 170cm x 225cm (5ft 7in x 7ft 5in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 105cm (3ft 5in).
    • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a sensor flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is fair.
    • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is good.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and general waste (with lid) disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 130cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • The toilet seat colour contrast is good.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 91cm (2ft 12in).
    • The contrast between the toilet roll holder and the wall is good.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 69cm (2ft 3in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is fair.
    • The wash basin tap type is sensor.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 87cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 95cm (3ft 1in).
    • The contrast between the hand dryer and the wall is good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 85cm.

Standard Toilet(s)

  • Standard toilet facilities are not available.