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BP Nodeway SF Connect

Welwyn By-Pass, Welwyn, Hertfordshire, AL6 9HP

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Access Guide

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Petrol Station Summary

  • This petrol station is open 24 hours.
  • There is a team member available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • Water bowls for assistance dogs are available.
  • There is not a portable hearing assistance system.
  • Staff are not trained to use the hearing assistance system.
  • Payment at the petrol station during the day can be made in the shop and by using a phone app.
  • Payment at the petrol station during the night can be made in the shop and by using a phone app.
  • The BPme App can be used to pay for the fuel from your vehicle.

Getting Here

  • By Road View
    • Petrol station is located at the junction of London Road and the Welwyn by-pass.
    • 1 Blue Badge bay available and several standard bays.

Parking

  • Parking View
    • The venue does have its own parking facilities.
    • The car park is located to both sides of the Station forecourt.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • Clearly marked/signposted parent and child parking bays are not available.
    • All parking spaces are provided on a first come first served basis.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked and signposted.
    • There is/are 1 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 285cm x 450cm (9ft 4in x 14ft 9in).
    • The Blue Badge parking bays have a marked zone to one side and the rear.
    • The marked zones around the Blue Badge parking bay(s) have at least the recommended width of 120cm.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Paying View
    • There are no parking charges for the car park.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The entrance is clearly visible from the car park.
    • The surface on the approach to the entrance is tarmac and block paving.
    • There is not a road to cross between the car park and the entrance.
    • There is tactile paving on dropped kerbs between the car park and the entrance.
    • The nearest designated Blue Badge parking bay is approximately 5m (5yd 1ft) from the entrance.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).

Petrol Station Forecourt

  • Staff are able to provide assistance at the pumps.
  • To get help, sound your horn (or turn on your hazard warning lights) and make sure your Blue Badge is clearly visible through the front windscreen.
  • An App can be used at this petrol station to inform staff of arrival.
  • The App(s) used at this petrol station is/are; fuelService.
  • It is not possible to pay at the pump.
  • The height range of the pump controls/screen is 150cm to 165cm.
  • The height of the fuel pump nozzle slot is 95cm.
  • BPme app can be utilised for fuel payments.

ATM(s)

  • The ATM(s) is/are located to the right of Petrol station shop .
  • The ATM(s) is/are 12m from the from the nearest pump.
  • There are bollards on the approach to the ATM(s).
  • The minimum width between the bollards is 156cm.
  • The height of the bollard(s) is 105cm.
  • The bollards contrast visually with the paving.
  • The controls/screen heights vary between 90cm and 110cm.
  • There is not a lowered ATM available.

Outside Access

  • Entrance View
    • This information is for the entrance located to the left hand side of the shop.
    • The entrance area/door is not clearly signed.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the opening is 128cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There are bollards at this entrance.
    • The minimum width between the bollards is 160cm.
    • The height of the bollard(s) is 105cm.
    • The bollards does contrast visually with the paving.
    • There is not a member of staff available for assistance at this entrance.
    • There is a slope with a very easy incline.
  • Ramp/Slope View
    • The ramp/slope is located leading to the door threshold.

Shop (M&S Simply Food)

  • The majority of aisle widths are not 150cm+.
  • Some product bins obstruct the aisles.
  • The type of flooring is tiles.
  • There are mats in aisles that might be perceived as holes.
  • There is good colour contrast between the walls and floor in the majority of walkways.
  • The lighting levels are moderate to good.
  • Music is played everywhere.
  • The till(s) is/are located to the right as you enter the shop.
  • There is step-free access to the till(s).
  • There is a clear unobstructed route to the till(s).
  • The till(s) is/are not clearly signed.
  • There are windows, TVs, glazed screens or mirrors at/behind the till(s).
  • The till(s) is not/are not placed in front of a plain background.
  • The lighting levels at the till(s) are low to moderate.
  • The chip & pin card machines are accessible from the till(s).
  • The height of the till(s) is/are 100cm.
  • There is a lowered section at the till(s).
  • The height of the lowered section is 75cm.
  • There is a clear knee recess beneath the lowered section of the till(s).
  • There is a hearing assistance system at the till(s).
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are not trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 08/08/2022.
  • The hearing assistance system was working at the time of testing.

Eating and Drinking (Wild Bean Cafe)

  • Location and Access View
    • The following information is for the café.
    • The café is located to the right as you enter the shop.
    • There is step-free access to the café.
  • Service and Menus View
    • Tables cannot be booked in advance.
    • There is a counter where food and drink can be ordered.
    • Menu types include: written wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • Products are self selected from chilled and heated shelves ranging in height from 60- 160 cm and paid for at designated Wild Bean counter.
    • The type of food served here is hot and cold meals and snacks.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times.
    • There is a hearing assistance system .
    • The system is a fixed loop.
    • The hearing assistance system is located at the checkouts.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 08/08/2022.
    • The hearing loop was working at the time of testing.
  • Service Counter(s) View
    • The height of the counter is 96cm.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is tiles.
    • The lighting levels are moderate to good.

Accessible Toilet(s) (Left Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • The accessible toilet was out of use at the time of the survey.
    • This accessible toilet is located Directly ahead as you enter the shop.
    • This accessible toilet is approximately 9m (9yd 2ft) from the entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is not a radar key.
    • The key can be obtained from checkouts.
    • There is pictorial and written text signage on or near the toilet door.
    • The contrast between the external door and wall is fair.
    • The door opens outwards.
    • The door may be difficult to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 84cm (2ft 9in).
    • The contrast between the internal door and wall is poor.
    • The door does not have a horizontal grab rail.
  • Toilet Features View
    • The dimensions of the accessible toilet are 182cm x 220cm (5ft 12in x 7ft 3in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 111cm (3ft 8in).
    • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a push button flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is good.
    • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is fair.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and general waste (with lid) disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is good.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 80cm (2ft 7in).
    • The contrast between the toilet roll holder and the wall is fair.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 70cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is fair.
    • The wash basin tap type is sensor.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 85cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 95cm (3ft 1in).
    • The contrast between the hand dryer and the wall is fair.

Standard Toilet(s)

  • Standard toilet facilities are not available.