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BP Oakfield SF Connect

Stevenage Road, Hitchin, Hertfordshire, SG4 9DT

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Access Guide

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Petrol Station Summary

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • Water bowls for assistance dogs are available.
  • There is not a portable hearing assistance system.
  • Payment at the petrol station during the day can be made in the shop and by using a phone app.
  • Payment at the petrol station during the night can be made in the shop, at an out of hours counter and by using a phone app.
  • The Bpme App can be used to pay for the fuel from your vehicle.

Opening Times

  • Monday 07:00 - 23:00.
  • Tuesday 07:00 - 23:00.
  • Wednesday 07:00 - 23:00.
  • Thursday 07:00 - 23:00.
  • Friday 07:00 - 23:00.
  • Saturday 07:00 - 23:00.
  • Sunday 08:00 - 22:00.

Getting Here

  • By Road View
    • The petrol station is located off the A602 Stevenage Road in Hitchin.
    • There is one Blue Badge parking bay available in front of the shop. There is ample standard parking available throughout the forecourt.

Parking

  • Parking View
    • The venue does have its own parking facilities.
    • The car park is located in front of the shop, as well as at the rear and side of the forecourt.
    • The car park type is open air/surface.
    • The car park surface is concrete.
    • All parking spaces are provided on a first come first served basis.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are signposted and have markings which are faded.
    • There is/are 1 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 245cm x 460cm (8ft x 15ft 1in).
    • The Blue Badge parking bays do not have a marked zone around them.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Paying View
    • There are no parking charges for the car park.
    • Free parking for all users is limited to 30 minutes.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The entrance is clearly visible from the car park.
    • The surface on the approach to the entrance is concrete and block paving.
    • There is not a road to cross between the car park and the entrance.
    • There is tactile paving on dropped kerbs between the car park and the entrance.
    • The nearest designated Blue Badge parking bay is approximately 3m (3yd 10in) from the shop entrance.

Petrol Station Forecourt

  • Staff are able to provide assistance at the pumps.
  • To get help, sound your horn (or turn on your hazard warning lights) and make sure your Blue Badge is clearly visible through the front windscreen.
  • An App can be used at this petrol station to inform staff of arrival.
  • The App(s) used at this petrol station is/are; fuelService.
  • It is not possible to pay at the pump.
  • The height of the fuel pump nozzle slot is 126cm.
  • The height of the night payment counter is 75cm.

ATM(s)

  • The ATM(s) is/are located at the front of the shop, on the left-hand side.
  • The ATM(s) is/are 12m from the blue badge bay.
  • There are bollards on the approach to the ATM(s).
  • The minimum width between the bollards is 70cm.
  • The height of the bollard(s) is 90cm.
  • The bollards do not contrast visually with the paving.
  • The controls/screen heights vary between 90cm and 115cm.
  • There is not a lowered ATM available.
  • There is a headphone jack available to use at these ATMs.

Outside Access

  • Entrance View
    • This information is for the entrance located at the front of the shop, to the right-hand side.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'M&S SIMPLY FOOD'.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the opening is 140cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There are bollards at this entrance.
    • The minimum width between the bollards is 160cm.
    • The height of the bollard(s) is 90cm.
    • The bollards do contrast visually with the paving.
    • There is not a member of staff available for assistance at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.

Shop (M&S Simply Food)

  • The majority of aisle widths are not 150cm+.
  • There are promotion bins and display stands that cause the aisles to narrow in places.
  • The type of flooring is vinyl.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There are mats in aisles that might be perceived as holes.
  • There is good colour contrast between the walls and floor in the majority of walkways.
  • The lighting levels are good.
  • Music is played everywhere.
  • There are hand sanitisers.
  • There are handheld sanitisers located at all till points.
  • The till(s) is/are located to the left as you enter.
  • There is step-free access to the till(s).
  • There is not a clear unobstructed route to the till(s).
  • The till(s) is/are not clearly signed.
  • There are windows, TVs, glazed screens or mirrors at/behind the till(s).
  • The till(s) is not/are not placed in front of a plain background.
  • The lighting levels at the till(s) are good.
  • The chip & pin card machines are not accessible from the till(s).
  • The height of the till(s) is/are 113cm.
  • There is a lowered section at the till(s).
  • There is a hearing assistance system at the till(s).
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are not trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 15/06/2022.
  • The hearing assistance system was not working at the time of testing.

Eating and Drinking (Wild Bean Café)

  • Location and Access View
    • The following information is for the café.
    • The café is located to the left as you enter, next to the tills.
    • There is step-free access to the café.
  • Service and Menus View
    • There is a counter where food and drink can be ordered.
    • Menu types include: picture wall menus and written wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times.
    • There is not a hearing assistance system .
  • Service Counter(s) View
    • The height of the counter is 98cm.
    • There is not a moveable card machine available for payment.
    • The type of flooring in this area is vinyl.
    • The lighting levels are good.

Accessible Toilet(s) (Right Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located to the left as you enter, next to the Wild Bean Café counter.
    • This accessible toilet is approximately 16m (17yd 1ft) from the shop entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 83cm (2ft 9in).
    • The contrast between the internal door and wall is fair.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is good.
  • Toilet Features View
    • The dimensions of the accessible toilet are 182cm x 200cm (5ft 12in x 6ft 7in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is poor.
    • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is good.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and nappy/incontinence items bin disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is good.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 82cm (2ft 8in).
    • The contrast between the toilet roll holder and the wall is poor.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 91cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 91cm (2ft 12in).
    • The contrast between the hand dryer and the wall is poor.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 95cm.