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BP Rayleigh SF Connect

London Road, Rayleigh, Essex, SS6 9DW

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Access Guide

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Petrol Station Summary

  • This petrol station is open 24 hours.
  • There is a member of staff available for help and assistance.
  • There is a member of staff trained in British Sign Language.
  • Water bowls for assistance dogs are not available.
  • There is not a portable hearing assistance system.
  • Payment at the petrol station during the day can be made in the shop and by using a phone app.
  • Payment at the petrol station during the night can be made in the shop, at an out of hours counter and by using a phone app.
  • There is 1 full-time staff member who has a basic level of BSL. The BPme App can be used to pay for the fuel from your vehicle. There is no dog bowl available for an assistance dog, however staff are happy to provide water in another vessel. The out of hours/ night payment counter is very rarely used.

Getting Here

  • By Road View
    • The petrol station is located off the London Road, A129, to the north-west of Rayleigh.
    • There are 3 Blue Badge bays within the forecourt, two in front of the store and one to the side. There are various standard bays and 2 electrical vehicle charging bays to the side of the forecourt.

Parking

  • Parking View
    • The venue does have its own parking facilities.
    • The car park is located to the front and right-hand side of forecourt.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • Clearly marked/signposted parent and child parking bays are not available.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked and signposted.
    • There is/are 3 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 245cm x 525cm (8ft x 17ft 3in).
    • The Blue Badge parking bays have a marked zone to one side and the rear.
    • The marked zones around the Blue Badge parking bay(s) have not got at least the recommended width of 120cm.
    • The marked areas around the Blue Badge bays vary from 105cm to 110cm.
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Paying View
    • There are no parking charges for the car park.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The entrance is clearly visible from the car park.
    • The surface on the approach to the entrance is tarmac and concrete.
    • There is not a road to cross between the car park and the entrance.
    • The nearest designated Blue Badge parking bay is approximately 5m (5yd 1ft) from the store entrance.
    • There is tactile paving between the bollards at the entrance to the store.

Electric Vehicle Charging Points

  • There is a/are electric vehicle charging point(s) available.
  • The provider of the charging point(s) is BP Pulse.
  • CCS and CHAdeMO charging is available.
  • The electric vehicle charging point(s) is/are located to the right-hand side of the forecourt.
  • Staff are able to provide assistance with the electric vehicle charging points.
  • The Fuel Service App can be used to notify staff of a customer's arrival.
  • There is/are 2 electric vehicle charging point(s).
  • The electric vehicle charging bay(s) is/are clearly marked and signposted.
  • The dimensions of the electric vehicle charging bay(s) surveyed are 232cm x 496cm.
  • The charging point(s) is/are located to the front as you approach the bay(s).
  • The height range of the electric vehicle charging point controls/screen is 101cm to 131cm.
  • The height range of the electric vehicle charging point nozzle slot is 91cm to 98cm.
  • Parking charges apply for all users (including Blue Badge holders).
  • Charging for all users is limited to 90 minutes. An overstay fee of £10 per hour after 90 minutes stay applies.
  • Payment signs are not provided.
  • Payment for charging is made via an app/online and at the charging point(s).
  • Payment can be made via the BP pulse app, subscription access card, contactless bank card or via the website (bppulse.co.uk). The type of charger available includes CHAdeMO (59p per kWh, 100 kW) and the DC Combo Type 2 (59p per kWh, 150 kW). One of the two bays has a marked area to the side and rear, however there are no markings/ signage indicating that it is a Blue Badge bay.
  • For more information and a guide to electric vehicle charging please click here.
  • There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.

Petrol Station Forecourt

  • Staff are able to provide assistance at the pumps.
  • An App can be used at this petrol station to inform staff of arrival.
  • The App(s) used at this petrol station is/are; fuelService.
  • It is not possible to pay at the pump.
  • The height of the fuel pump nozzle slot is 108cm.
  • The height of the night payment counter is 63cm.
  • The rarely used night payment draw is 63cm to 88cm high. The bollards in front of it are 155cm apart and have good colour contrast. There is an individual bays for the Digital Tyre Inflator and Screen Wash and the Vacuum & Fragrance machines to the side of the forecourt. There is a car wash to the side of the forecourt.

ATM(s)

  • The ATM(s) is/are located to left-hand side of the store entrance.
  • The ATM(s) is/are 5m from the Blue Badge parking bay.
  • There are bollards on the approach to the ATM(s).
  • The minimum width between the bollards is 152cm.
  • The height of the bollard(s) is 109cm.
  • The bollards contrast visually with the paving.
  • The controls/screen heights vary between 91cm and 120cm.
  • There is not a lowered ATM available.

Outside Access

  • Entrance View
    • This information is for the entrance located at the front right-hand side of the store.
    • This entrance is signed with 'M&S Simply Food'.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the opening is 126cm.
    • There are bollards at this entrance.
    • The minimum width between the bollards is 160cm.
    • The height of the bollard(s) is 109cm.
    • The bollards do contrast visually with the paving.
    • There is not a member of staff available for assistance at this entrance.
    • Staff are on the tills on the left upon entry.
    • There is a slope with a very easy incline.
  • Ramp/Slope View
    • There is tactile paving on the very slight slope in front of the entrance.

Shop (M&S Simply Food)

  • The majority of aisle widths are 150cm+.
  • The majority of aisles are 140cm wide but some aisles are narrowed to 90cm or 100cm by product bins.
  • The type of flooring is tiles.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There are mats in aisles that might be perceived as holes.
  • There is good colour contrast between the walls and floor in the majority of walkways.
  • The lighting levels are good.
  • Music is played everywhere.
  • There are hand sanitisers.
  • The height of the hand sanitiser(s) is/are 106cm.
  • The handheld sanitisers are on the till counters.
  • The till(s) is/are located to the front left-hand side of the store.
  • There is step-free access to the till(s).
  • There is a clear unobstructed route to the till(s).
  • The till(s) is/are not clearly signed.
  • There are windows, TVs, glazed screens or mirrors at/behind the till(s).
  • The till(s) is not/are not placed in front of a plain background.
  • The lighting levels at the till(s) are good.
  • The chip & pin card machines are not accessible from the till(s).
  • The height of the till(s) is/are 91cm.
  • There is a lowered section at the till(s).
  • The height of the lowered section is 75cm.
  • There is not a clear knee recess beneath the lowered section of the till(s).
  • There is a hearing assistance system at the till(s).
  • The type of system is a fixed loop.
  • The hearing assistance system is not signed.
  • Staff are not trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 16/08/2022.
  • The hearing assistance system was not working at the time of testing.
  • The loop is on the counter to the left-hand side of the tills.
  • The card machine extends only to the edge of the counter.

Eating and Drinking (Wild Bean Café)

  • Location and Access View
    • The following information is for the café.
    • The café is located to the right of the tills.
    • There is step-free access to the café.
  • Service and Menus View
    • There is a counter where food and drink can be ordered.
    • Menu types include: written wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times.
    • There is not a hearing assistance system .
  • Service Counter(s) View
    • The height of the counter is 98cm.
    • The height of the lowered section at the counter is 63cm.
    • There is not a clear knee recess beneath the low/lowered section of the counter.
    • There is not a moveable card machine available for payment.
    • The type of flooring in this area is tiles.
    • The lighting levels are good.
    • The card machine only moves slightly, and not past the edge of the counter. There is a stand-alone counter with sugars, stirrers etcetera that is 94cm high.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • Staff are unable to make a table accessible to wheelchair users.
    • The surface height of the highest table is 100cm.
    • All tables are permanently fixed.
    • In this area there are high tables.
    • The type of flooring in this area is tiles.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are good.

Accessible Toilet(s) (Right Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located to the rear right-hand side of the store.
    • This accessible toilet is approximately 11m (12yd 1in) from the entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
    • The contrast between the external door and wall is fair.
    • The door opens outwards.
    • The door may be difficult to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 84cm (2ft 9in).
    • The contrast between the internal door and wall is fair.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is good.
  • Toilet Features View
    • The dimensions of the accessible toilet are 168cm x 236cm (5ft 6in x 7ft 9in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 98cm (3ft 3in).
    • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a push button flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is poor.
    • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is good.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and general waste (with no lid) disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • The toilet seat colour contrast is good.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 95cm (3ft 1in).
    • The contrast between the toilet roll holder and the wall is poor.
    • There is a wash basin.
    • The wash basin and tap(s) cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 70cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
    • The wash basin tap type is sensor.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 102cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 90cm (2ft 11in).
    • The contrast between the hand dryer and the wall is poor.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 81cm.

Standard Toilet(s)

  • Standard toilet facilities are not available.