Access Guide
Petrol Station Summary
- This petrol station is open 24 hours.
- There is a member of staff available for help and assistance.
- There is not a member of staff trained in British Sign Language.
- Water bowls for assistance dogs are available.
- There is not a portable hearing assistance system.
- Payment at the petrol station during the day can be made in the shop and by using a phone app.
- Payment at the petrol station during the night can be made in the shop and by using a phone app.
- BPme App can be utilised for fuel payments.
Getting Here
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By Road
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- Petrol Station is located on the Southbound stretch of the A12.
- Standard parking and 1 Blue Badge bay .
Parking
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Parking
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- The venue does have its own parking facilities.
- The car park is located In front of the shop and to the left of the forecourt.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does not have a barrier control system.
- The car park surface is concrete.
- Clearly marked/signposted parent and child parking bays are not available.
- All parking spaces are provided on a first come first served basis.
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Blue Badge Parking
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- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) markings are faded.
- There is/are 1 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 500cm (7ft 7in x 16ft 5in).
- The Blue Badge parking bays have a marked zone to one side and the rear.
- The marked zones around the Blue Badge parking bay(s) have at least the recommended width of 120cm.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
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Paying
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- There are no parking charges for the car park.
- The car park is free for all users.
- Free parking for all users is limited to 30 minutes.
- Penalty charges may apply after initial free parking period.
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The entrance is clearly visible from the car park.
- The surface on the approach to the entrance is tarmac and concrete.
- There is not a road to cross between the car park and the entrance.
- There is tactile paving on dropped kerbs between the car park and the entrance.
- The nearest designated Blue Badge parking bay is approximately 15m (16yd 1ft) from the entrance.
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
ATM(s)
- The ATM(s) is/are located to the left hand side of the shop .
- The ATM(s) is/are 4m from the Blue Badge parking bay.
- There are bollards on the approach to the ATM(s).
- The minimum width between the bollards is 133cm.
- The height of the bollard(s) is 100cm.
- The bollards contrast visually with the paving.
- The controls/screen heights vary between 90cm and 112cm.
- There is not a lowered ATM available.
- There is a slight ramp with tactile paving leading to ATM.
Petrol Station Forecourt
- Staff are able to provide assistance at the pumps.
- To get help, sound your horn (or turn on your hazard warning lights) and make sure your Blue Badge is clearly visible through the front windscreen.
- An App can be used at this petrol station to inform staff of arrival.
- The App(s) used at this petrol station is/are; fuelService app.
- It is not possible to pay at the pump.
- The height range of the pump controls/screen is 155cm to 167cm.
- The height of the fuel pump nozzle slot is 110cm.
Outside Access
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Entrance
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- This information is for the entrance located to the right hand side of the shop.
- The entrance area/door is not clearly signed.
- There is ramped/sloped access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) automatically.
- The door(s) is/are single width.
- The width of the opening is 110cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There is not a member of staff available for assistance at this entrance.
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Ramp/Slope
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- The ramp/slope is located leading to the door threshold.
- The gradient of the ramp/slope is slight.
- The width of the ramp/slope is 120cm (3ft 11in).
Eating and Drinking (Wild Bean Cafe)
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Location and Access
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- The following information is for the café.
- The café is located to the left as you enter the shop.
- There is step-free access to the café.
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Service and Menus
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- Tables cannot be booked in advance.
- There is a counter where food and drink can be ordered.
- Menu types include: written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold meals and snacks.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- This area does play background music.
- Background music is played at all times.
- There is not a hearing assistance system .
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Service Counter(s)
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- The height of the counter is 95cm.
- There is a moveable card machine available for payment.
- The type of flooring in this area is carpet and tiles.
- The lighting levels are moderate to good.
- Products are self selected from chilled and heated shelves that range in height from 90cm - 128cm and are paid for at designated Wild Bean Café counter.
Shop
- The majority of aisle widths are not 150cm+.
- Some product bins obstruct the aisles.
- The type of flooring is tiles.
- There are mats in aisles that might be perceived as holes.
- There is good colour contrast between the walls and floor in the majority of walkways.
- The lighting levels are moderate to good.
- Music is played everywhere.
- There are hand sanitisers.
- The height of the hand sanitiser(s) is/are 100cm.
- The till(s) is/are located to the left as you enter the shop.
- There is step-free access to the till(s).
- There is a clear unobstructed route to the till(s).
- The till(s) is/are not clearly signed.
- There are windows, TVs, glazed screens or mirrors at/behind the till(s).
- The till(s) is not/are not placed in front of a plain background.
- The lighting levels at the till(s) are moderate to good.
- The chip & pin card machines are accessible from the till(s).
- The height of the till(s) is/are 100cm.
- There is not a lowered section at the till(s).
- There is not a hearing assistance system at the till(s).
Ramp(s) / Slope(s) and Step(s) (Access to Male and female toilets)
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Ramp / Slope
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- There is a ramp/slope located beside Blue Badge bay.
- The ramp/slope is used to access Both Male and Female toilets.
- The gradient of the ramp/slope is slight.
- There is a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
Standard Toilet(s) (Female Toilet)
- Standard toilet facilities are available.
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Toilet Facilities
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- The female toilet is located externally, to the left of the Petrol Station shop.
- There is ramped/sloped access into the toilet(s).
- The standard toilet(s) is/are approximately 5m from the Blue Badge bay.
- The colour contrast between the external toilet door(s) and wall(s) is fair.
- There is written text signage on or near the toilet door.
- An ambulant toilet cubicle is available.
- There is a/are horizontal wall mounted rail(s) on the left as you face the toilet.
- There is a/are vertical wall mounted rail(s) on the right as you face the toilet.
- There is a/are dropdown rail(s) on the right as you face the ambulant toilet(s).
- The height of the wash basin(s) is 70cm.
- The wash basin(s) tap type is lever mixer.
- Lighting levels are moderate to good.
Standard Toilet(s) (Male Toilet)
- Standard toilet facilities are available.
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Toilet Facilities
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- The male toilet is located to the left of the petrol station shop.
- There is ramped/sloped access into the toilet(s).
- The standard toilet(s) is/are approximately 5m from the Blue Badge bay.
- The colour contrast between the external toilet door(s) and wall(s) is poor.
- There is no signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 77cm.
- The wash basin(s) tap type is lever mixer.
- Lighting levels are moderate to good.
Ramp(s) / Slope(s) and Step(s) (Access to ATM)
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Ramp / Slope
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- There is a ramp/slope located beside Blue Badge bay.
- The ramp/slope is used to access ATM.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.