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BP Rustington SF Connect

Worthing Road, Littlehampton, West Sussex, BN16 3LS

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Access Guide

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Petrol Station Summary

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • Water bowls for assistance dogs are not available.
  • There is not a portable hearing assistance system.
  • Payment at the petrol station during the day can be made in the shop and by using a phone app.
  • Payment at the petrol station during the night can be made in the shop, at an out of hours counter and by using a phone app.
  • The BPme App can be used to pay for the fuel from your vehicle.

Opening Times

  • Monday 06:00 - 22:00.
  • Tuesday 06:00 - 22:00.
  • Wednesday 06:00 - 22:00.
  • Thursday 06:00 - 22:00.
  • Friday 06:00 - 22:00.
  • Saturday 06:00 - 22:00.
  • Sunday 06:00 - 22:00.

Getting Here

  • By Road View
    • The petrol station is located off Worthing Road, B2187.
    • The Blue Badge bay is at the front of the forecourt and the standard bays are at the front, side and rear.

Parking

  • Parking View
    • The venue does have its own parking facilities.
    • The car parking facilities are for Blue Badge holders only.
    • The car park is located in front of the store, to the left-hand side and to the rear of the forecourt.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park surface is tarmac.
    • Clearly marked/signposted parent and child parking bays are not available.
    • All parking spaces are provided on a first come first served basis.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked and signposted.
    • There is/are 1 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 475cm (7ft 7in x 15ft 7in).
    • The Blue Badge parking bays have a marked zone to one side and the rear.
    • The marked zones around the Blue Badge parking bay(s) have at least the recommended width of 120cm.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Paying View
    • There are no parking charges for the car park.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The entrance is clearly visible from the car park.
    • The surface on the approach to the entrance is tarmac and concrete.
    • There is not a road to cross between the car park and the entrance.
    • There is tactile paving on dropped kerbs between the car park and the entrance.
    • The nearest designated Blue Badge parking bay is approximately 12m (13yd 4in) from the store entrance.

Petrol Station Forecourt

  • Staff are able to provide assistance at the pumps.
  • An App can be used at this petrol station to inform staff of arrival.
  • The App(s) used at this petrol station is/are; fuelService.
  • It is not possible to pay at the pump.
  • The height of the fuel pump nozzle slot is 109cm.
  • The height of the night payment counter is 75cm.
  • The night payment counter is 75cm to 98cm high. It can be accessed via the dropped kerb in front of the main entrance or the dropped kerb to the left of the ATM and counter. There are bays for the Digital Tyre Inflator and Screen Wash and the Vacuum & Fragrance machines to the rear. There is also a car wash.

ATM(s)

  • The ATM(s) is/are located to the left-hand side of the store.
  • The ATM(s) is/are 9m from the Blue Badge parking bay.
  • There are obstructions on the approach to the ATM(s).
  • The minimum width between the obstructions is 88cm.
  • The height of the bollard(s) is 100cm.
  • The bollards contrast visually with the paving.
  • The controls/screen heights vary between 92cm and 109cm.
  • There is not a lowered ATM available.

Ramp(s) or Slope(s) (Side Access to ATM/ Night Payment Counter)

  • There is a ramp/slope located to the left-hand side of the store.
  • The ramp/slope is used to access The dropped kerb and slope accesses the ATM and night payment counter. The slight slope has tactile paving and bollards on either side spaced 150cm apart. The dropped kerb in front of the main entrance can also be used. The pavement has a minimum width of 120cm.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.

Outside Access (Store Entrance)

  • Entrance View
    • This information is for the entrance located at the front right-hand side of the store.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'M&S Simply Food'.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the opening is 106cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • The minimum width between the bollards is 150cm.
    • The height of the bollard(s) is 100cm.
    • The bollards do contrast visually with the paving.
    • There is not a member of staff available for assistance at this entrance.
    • Staff are on the tills to the left upon entry.
    • There is a slope with a very easy incline.

Shop (M&S Simply Food)

  • The majority of aisle widths are not 150cm+.
  • The majority of aisles are approximately 120cm or 130cm wide but are reduced in places by product bins to approximately 90cm.
  • The type of flooring is laminate.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There are mats in aisles that might be perceived as holes.
  • There is poor colour contrast between the walls and floor in the majority of walkways.
  • The lighting levels are good.
  • Music is played in some areas.
  • The height of the hand sanitiser(s) is/are 117cm.
  • The handheld sanitisers are on the till counters.
  • The till(s) is/are located to the left-hand side upon entry to the store.
  • There is step-free access to the till(s).
  • There is a clear unobstructed route to the till(s).
  • The till(s) is/are not clearly signed.
  • There are windows, TVs, glazed screens or mirrors at/behind the till(s).
  • The till(s) is not/are not placed in front of a plain background.
  • The lighting levels at the till(s) are good.
  • The chip & pin card machines are not accessible from the till(s).
  • The height of the till(s) is/are 112cm.
  • There is a lowered section at the till(s).
  • The height of the lowered section is 90cm.
  • There is a clear knee recess beneath the lowered section of the till(s).
  • There is a hearing assistance system at the till(s).
  • The type of system is a fixed loop.
  • The hearing assistance system is not signed.
  • Staff are not trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 10/08/2022.
  • The hearing assistance system was not working at the time of testing.
  • The card machine moves but not by much.

Eating and Drinking (Wild Bean Cafe)

  • Location and Access View
    • The following information is for the self-service area.
    • The self-service area is located to the right of the tills.
    • There is step-free access to the self-service area.
  • Service and Menus View
    • There is a self service counter.
    • Menu types include: written wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • There are menus on the touch screen from 139cm to 153cm high as well as the wall menu. The shelves to the side of the drinks machines vary from 50cm to 155cm high.
    • The type of food served here is hot and cold meals and snacks.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are not available.
    • This area does play background music.
    • Background music is played at all times.
    • There is not a hearing assistance system .
    • Payment is made at the main tills.
  • Self-Service Counter(s) View
    • The height of the counter is 97cm.
    • The type of flooring in this area is laminate.
    • The lighting levels are good.
    • There is a stand-alone counter with sugars etcetera that is 94cm high.
  • Self-Service Touchscreens View
    • Self-service touchscreens are available for ordering.
    • The touchscreens are 139cm to 153cm from the floor.
    • The touchscreen(s) is/are not height adjustable.
    • There is not a knee recess under the touchscreen(s).
    • Touch screens for drink machines only.

Accessible Toilet(s) (Left Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located to the rear right-hand side of the store.
    • This accessible toilet is approximately 11m (12yd 1in) from the store entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
    • The contrast between the external door and wall is fair.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 84cm (2ft 9in).
    • The contrast between the internal door and wall is fair.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is good.
  • Toilet Features View
    • The dimensions of the accessible toilet are 221cm x 217cm (7ft 3in x 7ft 1in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 155cm (5ft 1in).
    • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
    • There is a flush, however it is not on the transfer side (on top of the cistern).
    • There is not a spatula type lever flush.
    • There is a push button flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
    • There is not a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is fair.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and clinical waste disposal units.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 108cm and 149cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 100cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is poor.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
    • The wash basin tap type is sensor.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 105cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The contrast between the hand dryer and the wall is poor.

Standard Toilet(s)

  • Standard toilet facilities are not available.