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BP Soham SF Connect

The Shade, Ely, Cambridgeshire, CB7 5DE

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Access Guide

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Petrol Station Summary

  • This petrol station is open 24 hours.
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • Water bowls for assistance dogs are not available.
  • There is not a portable hearing assistance system.
  • Payment at the petrol station during the day can be made in the shop and by using a phone app.
  • Payment at the petrol station during the night can be made at an out of hours counter and by using a phone app.
  • The BPme App can be used to pay for the fuel from your vehicle.

Getting Here

  • By Road View
    • The petrol station is located off The Shade (A142).
    • Standard and Blue Badge Parking is available.

Parking

  • Parking View
    • The venue does have its own parking facilities.
    • The car park is located in front of the shop.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • Clearly marked/signposted parent and child parking bays are not available.
    • All parking spaces are provided on a first come first served basis.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are signposted and have markings which are faded.
    • There is/are 2 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 285cm (7ft 10in x 9ft 4in).
    • The Blue Badge parking bays have a marked zone to both sides and rear.
    • The marked zones around the Blue Badge parking bay(s) have at least the recommended width of 120cm.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Paying View
    • There are no parking charges for the car park.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The entrance is clearly visible from the car park.
    • The surface on the approach to the entrance is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • There is some tactile paving on dropped kerbs between the car park and the entrance.
    • The nearest designated Blue Badge parking bay is approximately 2m (2yd 7in) from the shop entrance.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).

Petrol Station Forecourt

  • Staff are able to provide assistance at the pumps.
  • To get help use the Fuel Service App or sound your horn (or turn on your hazard warning lights) and make sure your Blue Badge is clearly visible through the front windscreen.
  • An App can be used at this petrol station to inform staff of arrival.
  • The App(s) used at this petrol station is/are; fuelService.
  • It is not possible to pay at the pump.
  • The height of the fuel pump nozzle slot is 90cm.
  • There are not lowered pay at pump screens available.
  • The height of the night payment counter is 89cm.

ATM(s)

  • The ATM(s) is/are located to the right of the shop front as you face it.
  • The ATM(s) is/are 15m from the Blue Badge parking bay.
  • There are bollards on the approach to the ATM(s).
  • The minimum width between the bollards is 146cm.
  • The height of the bollard(s) is 109cm.
  • The bollards contrast visually with the paving.
  • The controls/screen heights vary between 88cm and 122cm.
  • There is not a lowered ATM available.
  • 3.6.

Outside Access

  • Entrance View
    • This information is for the entrance located to the left of the shop as you face it.
    • The entrance area/door is not clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the opening is 129cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.

Shop (M&S Simply Food)

  • The majority of aisle widths are not 150cm+.
  • Some aisles are obstructed by product displays.
  • The type of flooring is tiles and stone.
  • There are mats in aisles that might be perceived as holes.
  • There is good colour contrast between the walls and floor in the majority of walkways.
  • The lighting levels are moderate to good.
  • The till(s) is/are located to the right as you enter and straight ahead.
  • There is step-free access to the till(s).
  • There is not a clear unobstructed route to the till(s).
  • The till(s) is/are not clearly signed.
  • There are windows, TVs, glazed screens or mirrors at/behind the till(s).
  • The till(s) is not/are not placed in front of a plain background.
  • The lighting levels at the till(s) are moderate to good.
  • The chip & pin card machines are not accessible from the till(s).
  • The height of the till(s) is/are 91cm.
  • The height of the lowered section is 71cm.
  • There is a clear knee recess beneath the lowered section of the till(s).
  • There is not a hearing assistance system at the till(s).

Eating and Drinking (Wild Bean Cafe)

  • Location and Access View
    • The following information is for the café.
    • The café is located to the right as you enter the shop, straight ahead and to the left of the till.
    • There is step-free access to the café.
  • Service and Menus View
    • Tables cannot be booked in advance.
    • There is a counter where food and drink can be ordered.
    • Staff can bring food and/or drinks to tables.
    • Menu types include: written wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does not play background music.
    • There is not a portable card machine available for payment.
  • Service Counter(s) View
    • The height of the counter is 64cm.
    • There is not a moveable card machine available for payment.
    • The type of flooring in this area is tiles and stone.
  • Payment Counter View
    • The height of the counter is 97cm.
    • There is not a moveable card machine available for payment.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The standard height for the underside of dining tables is 101cm.
    • All tables are permanently fixed.
    • No chairs are permanently fixed.
    • No chairs have armrests on both sides.
    • In this area there are high tables and stools.
    • The type of flooring in this area is tiles and stone.
    • The lighting levels are moderate to good.

Accessible Toilet(s) (Right Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located straight ahead as you enter and to the left.
    • This accessible toilet is approximately 12m (13yd 4in) from the shop entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is Braille, tactile and pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens outwards.
    • The door may be difficult to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 85cm (2ft 9in).
    • The contrast between the internal door and wall is good.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is good.
  • Toilet Features View
    • The dimensions of the accessible toilet are 217cm x 224cm (7ft 1in x 7ft 4in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 151cm (4ft 11in).
    • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a sensor flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is poor.
    • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is good.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and nappy/incontinence items bin disposal units.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 120cm and 165cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a fixed horizontal rail without a padded backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is good.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 78cm (2ft 7in).
    • The contrast between the toilet roll holder and the wall is good.
    • There is a wash basin.
    • The wash basin and tap(s) cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
    • The wash basin tap type is sensor.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 88cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 89cm (2ft 11in).
    • The contrast between the hand dryer and the wall is good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 95cm.

Standard Toilet(s)

  • Standard toilet facilities are not available.