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BP Tower Connect

102-106 The Highway, London, London, E1W 2BU

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Access Guide

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Petrol Station Summary

  • This petrol station is open 24 hours.
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • Water bowls for assistance dogs are available.
  • There is not a portable hearing assistance system.
  • Payment at the petrol station during the day can be made in the shop and by using a phone app.
  • Payment at the petrol station during the night can be made in the shop and by using a phone app.
  • BPme App can be utilised to pay for fuel at any time.

Getting Here

  • By Road View
    • Petrol Station is located on the West bound section of The Highway A1203.

Parking

Petrol Station Forecourt

  • Staff are able to provide assistance at the pumps.
  • To get help, sound your horn (or turn on your hazard warning lights) and make sure your Blue Badge is visible through the front windscreen.
  • An App can be used at this petrol station to inform staff of arrival.
  • The App(s) used at this petrol station is/are; fuelService.
  • It is not possible to pay at the pump.
  • The height range of the pump controls/screen is 158cm to 171cm.
  • The height of the fuel pump nozzle slot is 115cm.

ATM(s)

  • The ATM(s) is/are located to the left hand side of the shop.
  • The ATM(s) is/are 15m from the entrance.
  • The controls/screen heights vary between 92cm and 116cm.
  • There is not a lowered ATM available.

Outside Access

  • Entrance View
    • This information is for the entrance located to the right hand side of the shop.
    • The entrance area/door is not clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width but one door is locked.
    • The door(s) may be difficult to open.
    • The width of the opening is 85cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There are bollards at this entrance.
    • The minimum width between the bollards is 196cm.
    • The height of the bollard(s) is 110cm.
    • The bollards do contrast visually with the paving.
    • There is not a member of staff available for assistance at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located leading to the door threshold.
    • The gradient of the ramp/slope is slight.

Shop

  • The majority of aisle widths are 150cm+.
  • Some product displays obstruct the aisles.
  • The type of flooring is tiles.
  • There are mats in aisles that might be perceived as holes.
  • There is poor colour contrast between the walls and floor in all areas.
  • The lighting levels are moderate to good.
  • There are hand sanitisers.
  • The height of the hand sanitiser(s) is/are 120cm.
  • The till(s) is/are located to the left as you enter the shop.
  • There is step-free access to the till(s).
  • There is a clear unobstructed route to the till(s).
  • The till(s) is/are not clearly signed.
  • There are windows, TVs, glazed screens or mirrors at/behind the till(s).
  • The till(s) is not/are not placed in front of a plain background.
  • The lighting levels at the till(s) are moderate to good.
  • The chip & pin card machines are accessible from the till(s).
  • The height of the till(s) is/are 121cm.
  • There is a lowered section at the till(s).
  • The height of the lowered section is 97cm.
  • There is not a clear knee recess beneath the lowered section of the till(s).
  • There is not a hearing assistance system at the till(s).

Eating and Drinking (Wild Bean cafe)

  • Location and Access View
    • The following information is for the café.
    • There is step-free access to the café.
  • Service and Menus View
    • Tables cannot be booked in advance.
    • There is a counter where food and drink can be ordered.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does not play background music.
    • There is not a hearing assistance system .
  • Service Counter(s) View
    • The height of the counter is 96cm.
    • There is not a clear knee recess beneath the low/lowered section of the counter.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is tiles.
    • The lighting levels are moderate to good.
    • Products are self selected from chilled/heated cabinets that range in height between 60cm - 176cm and paid for at dedicated Wild Bean Café counter.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) available.

Standard Toilet(s) (Female and Male)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The shared toilet is located to the left rear as you enter the shop.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 18m from the entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is poor.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 74cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are moderate to good.