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A12 - Capel St Mary Services - BP - Southbound - Petrol Station

Capel St Mary, Ipswich, IP9 2JJ

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Access Guide

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Overview

Petrol Station

  • Parking View
    • The petrol station has standard parking bays.
  • Forecourt View
    • Staff can provide assistance at the pumps.
    • Customers can alert staff that they require assistance by doing the following: sounding the horn and using an app.
    • Fuel pump nozzle holsters are at a height of 100cm.
    • It is not possible to pay at the pump.
    • There is an out of hours payment counter with stepped access.
    • Other facilities available on the forecourt include: disposable glove dispensers, a tyre pressure machine and a water pump.
    • Electric Vehicle charging points are not available.
  • Entrance View
    • There are 2 steps into the shop.
    • There are no handrails for the steps.
    • The steps are unmarked.
    • The height of the steps is between 15cm and 18cm.
    • The height of the highest step is 15cm.
    • The depth of the steps is between 30cm-45cm.
    • There are double manual doors.
    • The doors open away from you.
    • The doors require effort to open.
    • One of the doors was locked at the time of the survey.
    • The locked door can be opened on request.
    • The width of the opening is 75cm.
    • There is a small lip on the threshold of the opening.
    • The doors have a low colour contrast.
  • Shop View
    • There is step-free level access throughout all areas.
    • The majority of main aisle widths are between 120cm - 150cm.
    • The majority of product aisle widths are under 120cm.
    • Some aisles did have obstructions at the time of the survey, these included: product displays and additional stock.
    • Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving and sliding top cabinets.
    • Some flooring is shiny.
    • There is no (or very little) background noise.
    • There is product signage.
    • Signage is clearly visible with high contrasting colours.
    • Lighting levels vary due to the size of the space.
  • Payment Counters and Checkouts View
    • The payment counter surveyed is located to the left from the shop entrance.
    • Signage is not provided for the counter.
    • The height of the counter is 103cm.
    • There is not a lowered section at the counter.
    • The counter has windows, screens and patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 103cm.
    • The payment machine is portable.
    • There is not a hearing assistance system.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Standard Toilet Facilities

  • The shared standard toilet facilities were surveyed.
  • The toilet is located ahead from the shop entrance, at the rear of the shop.
  • The distance from the shop entrance is 8m.
  • The most accessible route to the toilet has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access into the toilet.
  • There is pictorial and written text signage on or near the door.
  • The door opens inwards and has a low colour contrast.
  • The door is easy to open.
  • The width of the opening is 75cm.
  • Internally the door has a high colour contrast.
  • Hand washing facilities include: a wash basin and a wall mounted soap dispenser.
  • The wash basin has a push tap.
  • Hand drying facilities include: a hand dryer.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.