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A23 - Handcross Services - BP - Petrol Station

A23 Southbound, Near Haywards Heath, RH17 6BL

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Access Guide

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Overview

ATMs

  • There is one ATM.
  • The ATM is located to the left of the shop.
  • The ATM is clearly signed.
  • The approach to the ATM has uneven surfaces and a kerb.
  • There is not a Talking ATM.
  • This is a cash withdrawal ATM.
  • The height of the ATM features vary between 89cm and 110cm.

Petrol Station

  • Parking View
    • The petrol station has designated Blue Badge parking bays.
    • There is 1 designated Blue Badge parking bay available.
    • The Blue Badge bay is clearly marked.
    • The Blue Badge parking bay dimensions are 237cm (width) x 470cm (depth).
    • There is a marked zone to one side and the rear.
    • The width of the marked zone is 116cm.
    • The nearest designated bay is 2m from the petrol station entrance.
  • Forecourt View
    • Staff can provide assistance at the pumps.
    • Customers can alert staff that they require assistance by doing the following: using an app.
    • Fuel pump nozzle holsters are at a height of 127cm.
    • It is not possible to pay at the pump.
    • There is an out of hours payment counter with stepped access.
    • Other facilities available on the forecourt include: paper towel dispensers, disposable glove dispensers, a tyre pressure machine, a water pump, a vacuum machine and a jet wash.
    • There are no electric vehicle charging points designated for Blue Badge holders.
  • Electric Vehicle Charging Points View
    • There is 1 electric vehicle charging point.
    • The dimensions of the electric vehicle charging bay are 222cm (width) x 462cm (depth).
    • The controls are not at a suitable height for a wheelchair user.
    • The nozzle holster is at a suitable height for a wheelchair user.
    • You do not need an online account to use the charging point.
    • Payment can be made with a credit/debit card (contactless) and via an app.
  • Entrance View
    • There is sloped and stepped access into the shop.
    • The slope does not bypass the step.
    • The slope has a steep gradient.
    • There is one step into the shop.
    • There are no handrails for the step.
    • The step is unmarked.
    • The step has tactile markings at the top.
    • The height of the step is not between 15cm and 18cm.
    • The height of the step is 4cm.
    • There is a single manual door.
    • The door opens away from you.
    • The door requires effort to open.
    • The width of the opening is 80cm.
    • There is a small lip on the threshold of the opening.
    • The door has a high colour contrast.
  • Shop View
    • There is step-free level access throughout all areas.
    • The majority of main aisle widths are under 120cm.
    • Some aisles did have obstructions at the time of the survey, these included: product displays and additional stock.
    • Product displays/containers that may be more difficult for some to reach or open include: low shelving and high shelving.
    • There is background noise.
    • There is product signage.
    • Signage is clearly visible with high contrasting colours.
    • Lighting levels were even at the time of the survey.
  • Payment Counters and Checkouts View
    • The payment counter surveyed is located to the right from the shop entrance.
    • Signage is not provided for the counter.
    • The height of the counter is 97cm.
    • There is not a lowered section at the counter.
    • The counter has windows and patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 97cm.
    • The payment machine is portable.
    • There is not a hearing assistance system.
    • Lighting levels were even at the time of the survey.

Standard Toilet Facilities

  • The female and male standard toilet facilities were surveyed.
  • The toilets are located within the toilet block, to the left of the shop.
  • The distance from the shop is 20m.
  • The most accessible route to the toilets has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has uneven surfaces.
  • There is sloped and stepped access into the toilets.
  • There is one step to the reception.
  • The slope does not bypass the steps.
  • The slope has a steep gradient.
  • There is one step into the toilets.
  • There are no handrails for the step.
  • The step is unmarked.
  • The step has tactile markings at the top.
  • The height of the step is not between 15cm and 18cm.
  • The height of the step is 5cm.
  • There is pictorial signage on or near the door.
  • The door opens inwards and has a high colour contrast.
  • The door requires effort to open.
  • The width of the opening is 75cm.
  • Internally the door has a high colour contrast.
  • There are not ambulant toilet facilities available.
  • Hand washing facilities include: a wash basin and a wall mounted soap dispenser.
  • The wash basin has push taps.
  • Hand drying facilities include: a hand dryer.
  • Lighting levels were even at the time of the survey.
  • The door to the male standard toilets may be permanently open.
  • There is an additional single-cubicle toilet within the toilet block, however it was out of service at the time of survey (June 2026).