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A69 - Hexham Services - BP- Petrol Station

French Garden Industrial Estate, Hexham, NE46 4DL

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Access Guide

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Overview

ATMs

  • There is one ATM.
  • The ATM is located at the front of the store, to the left of the main entrance.
  • The ATM is clearly signed.
  • The approach to the ATM has bollards, a kerb and advertising boards.
  • There is not a Talking ATM.
  • Headphones for the ATM cannot be provided.
  • This is a cash withdrawal ATM.
  • The height of the ATM features vary between 88cm and 118cm.

Petrol Station

  • Parking View
    • The petrol station has designated Blue Badge parking bays.
    • There are 2 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 284cm (width) x 488cm (depth).
    • There are no hatched/marked zones.
    • The nearest designated bay is 1m from the petrol station entrance.
  • Forecourt View
    • Staff can provide assistance at the pumps.
    • Customers can alert staff that they require assistance by doing the following: using an app.
    • Fuel pump nozzle holsters are at a height of 139cm.
    • It is not possible to pay at the pump.
    • There is an out of hours payment counter with stepped access.
    • Other facilities available on the forecourt include: paper towel dispensers, disposable glove dispensers, a tyre pressure machine, a water pump, a vacuum machine and a jet wash.
    • Electric Vehicle charging points are not available.
  • Entrance View
    • There is step-free access via slope into the shop.
    • The slope has a steep gradient.
    • There is a single automatic door.
    • The door opens by sliding.
    • The width of the opening is 110cm.
    • There is a small lip on the threshold of the opening.
    • The door has a low colour contrast.
  • Shop View
    • There is step-free level access throughout all areas.
    • The majority of main aisle widths are between 120cm - 150cm.
    • Some aisles did have obstructions at the time of the survey, these included: product bins, product displays and additional stock.
    • Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, self-closing (pull handle) display cabinets, sliding top cabinets and open top cabinets.
    • Some flooring is shiny.
    • There may be background noise.
    • There is product signage.
    • Signage is clearly visible with high contrasting colours.
    • Seating available for customers includes: chairs without armrests and sofas.
    • Lighting levels vary due to the use of large glazed walls.
  • Payment Counters and Checkouts View
    • The payment counter surveyed is located on the left hand side of the store.
    • Signage is not provided for the counter.
    • The height of the counter is 71cm.
    • There is not a lowered section at the counter.
    • The counter has windows and patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 102cm.
    • The payment machine is portable.
    • There is not a hearing assistance system.
    • Lighting levels vary due to the use of large glazed walls.

Food and Drink

  • Restaurant Bar Café 1 View
    • Subway is located to the rear of the store, on the right.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • This route has narrow walkways.
    • There is step-free level access into this area.
    • There is open plan access.
    • There is step-free level access throughout all areas.
    • There is a payment counter.
    • The surface height is 88cm.
    • Menu types include: wall-mounted and countertop.
    • The following are available: drinking straws, takeaway cups, takeaway cutlery, gluten free food, lactose free food and dairy free food.
    • There is not room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Some flooring is shiny.
    • Seating available in this area includes: chairs without armrests and benches.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Restaurant Bar Café 2 View
    • Greggs is located to the right as you enter the store.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There is open plan access.
    • There is step-free level access throughout all areas.
    • There is a payment counter.
    • It has 2 surface heights.
    • The lower surface height is 119cm and the higher surface height is 129cm.
    • Menu types include: wall-mounted (digital) and countertop.
    • The following are available: drinking straws, takeaway cups, takeaway cutlery, gluten free food, lactose free food and dairy free food.
    • There may be background noise in this area.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Toilet with Adaptations (Left Hand Transfer)

  • Location View
    • The toilet surveyed is located to the rear of the store, on the left side.
    • The distance from the main entrance is 24m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
    • This route has narrow walkways.
  • Access View
    • There is step-free level access into the facility.
    • There is Braille, tactile, pictorial and written text signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 89cm.
    • The door has a locking handle.
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door, with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 152cm (width) x 244cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 89cm (from the side of the toilet pan).
    • There is a lever flush for the toilet.
    • The flush is on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a medium colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a medium colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 49cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 78cm from the floor.
    • The wash basin has a push tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a medium colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 91cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a medium colour contrast.
    • The hand dryer is 87cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin and a sanitary bin.
    • There are no coat hooks.
    • The walls and floor have a low colour contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.