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A30 - Honiton Services - BP - Petrol Station

Turks Head Lane, Honiton, EX14 1BQ

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located to the rear right, after you enter the shop.
    • The toilet with adaptations has a right hand transfer space.
    • Female and male step-free standard toilet facilities are located to the rear right, after you enter the shop.
  • Changing Facilities View
    • Parent and baby changing facilities are located within the toilet with adaptations.

ATMs

  • There is one ATM.
  • The ATM is located to the left of the entrance.
  • The ATM is clearly signed.
  • The approach to the ATM has bollards.
  • This ATM is a Talking ATM.
  • Headphones for the ATM cannot be provided.
  • This is a cash withdrawal ATM.
  • The height of the ATM features vary between 91cm and 118cm.

Petrol Station

  • Parking View
    • The petrol station has designated Blue Badge and standard parking bays.
    • There is 1 designated Blue Badge parking bay available.
    • The Blue Badge bay is signposted and has markings which are faded.
    • The Blue Badge parking bay dimensions are 238cm (width) x 469cm (depth).
    • There is a marked zone to both sides and rear.
    • The width of the marked zone is 128cm.
    • The nearest designated bay is 6m from the petrol station entrance.
  • Forecourt View
    • Staff can provide assistance at the pumps.
    • Customers can alert staff that they require assistance by doing the following: sounding the horn.
    • Fuel pump nozzle holsters are at a height of 104cm.
    • It is not possible to pay at the pump.
    • There is an out of hours payment counter with step-free level access.
    • There is a low height out of hours payment counter.
    • Other facilities available on the forecourt include: a tyre pressure machine, a water pump, a vacuum machine and a car wash.
    • There are no electric vehicle charging points designated for Blue Badge holders.
  • Electric Vehicle Charging Points View
    • There are 2 electric vehicle charging points.
    • The dimensions of the surveyed electric vehicle charging bay are 273cm (width) x 387cm (depth).
    • The controls are not at a suitable height for a wheelchair user.
    • The nozzle holster is not at a suitable height for a wheelchair user.
    • You do not need an online account to use the charging point.
    • Payment can be made with a credit/debit card (contactless), with a membership/loyalty card (contactless) and via an app.
  • Entrance View
    • There is step-free level access into the shop.
    • There are double automatic doors.
    • The doors open by sliding.
    • The width of the opening is 130cm.
    • The doors have a medium colour contrast.
  • Shop View
    • There is step-free level access throughout all areas.
    • The majority of main aisle widths are between 120cm - 150cm.
    • Some aisles did have obstructions at the time of the survey, these included: product bins and product displays.
    • Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, self-closing (pull handle) display cabinets and sliding top cabinets.
    • There is background noise.
    • There is product and overhead signage.
    • Signage is clearly visible with high contrasting colours.
    • Seating available for customers includes: high stools.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Payment Counters and Checkouts View
    • The payment counter surveyed is located to the left after you enter the shop.
    • Signage is not provided for the counter.
    • The height of the counter is 76cm.
    • There is not a lowered section at the counter.
    • The counter has windows and patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 94cm.
    • The payment machine is portable.
    • There is not a hearing assistance system.
    • Lighting levels vary due to the use of large glazed walls.
    • There is also a Wild Bean Café payment counter which was surveyed.
    • The payment counter is located to the rear left of the shop, to the right of the shop payment counter.
    • Signage is provided for the counter.
    • Signage is clearly visible with high contrasting colours.
    • The height of the counter is 98cm.
    • There is not a lowered section at the counter.
    • The counter has a television and patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 101cm.
    • The payment machine is portable.
    • There is not a hearing assistance system.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Eating and Drinking (Wild Bean Café)

  • Location and Access View
    • The Wild Bean Café food counter is located to the rear left of the shop, to the right of the payment counter.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There is open plan access.
  • Order and Payment View
    • This area has a counter where food and drink can be ordered.
    • The service counter was surveyed.
    • The counter is located to the rear left, after you enter the shop.
    • There is step-free level access to the counter.
    • The height of the counter is 98cm.
    • There is not a lowered section at the counter.
    • The card payment machine is at a height of 101cm.
    • The payment machine is portable.
  • Service View
    • This area also has staff who can provide assistance with ordering.
    • Full table service is not available.
    • Menu types include: wall-mounted (digital), countertop and touchscreen.
    • The following dietary requirements can be catered for: gluten free, dairy free and vegetarian.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor colour contrast varies between low and high.
    • Seating available in this area includes: high stools.
    • Furniture available in this area includes: high tables.
    • The tables are fixed.
    • The surface height of the tables is not suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Right Hand Transfer)

  • Location View
    • The toilet surveyed is located to the rear right, after you enter the shop.
    • The distance from the entrance is 13m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is Braille, tactile, pictorial and written text signage on or near the door.
    • The door opens outwards and has a medium colour contrast.
    • The door is easy to open.
    • The width of the opening is 83cm.
    • The door has a locking handle.
    • Internally the door has a medium colour contrast.
    • There is a grab rail on the internal door, with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 163cm (width) x 223cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 96cm (from the side of the toilet pan).
    • There is a wall sensor flush for the toilet.
    • The flush is on the wall above the cistern.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a medium colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high colour contrast.
    • The toilet has a padded backrest.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a medium colour contrast.
    • The toilet roll holder is 85cm from the floor.
    • The wash basin has a push tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 69cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a low colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a low colour contrast.
    • The soap dispenser is 85cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low colour contrast.
    • The hand dryer is 98cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • There is one coat hook.
    • The coat hook is 150cm from the floor.
    • The height of the baby change facility when in use is 91cm.
    • The walls and floor have a medium colour contrast.
    • Lighting levels were even at the time of the survey.