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A494 - Saughall Services - BP - Petrol Station

Parkgate Road, Chester, CH1 6JS

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Access Guide

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Overview

ATMs (External)

  • There is one ATM.
  • The ATM is located at the front left of the petrol station building.
  • The ATM is clearly signed.
  • The approach to the ATM has uneven surfaces and a kerb.
  • There is not a Talking ATM.
  • Headphones for the ATM cannot be provided.
  • This is a cash withdrawal ATM.
  • The height of the ATM features vary between 100cm and 132cm.

Petrol Station

  • Parking View
    • The petrol station has standard parking bays.
  • Forecourt View
    • Staff can provide assistance at the pumps.
    • Customers can alert staff that they require assistance by doing the following: sounding the horn.
    • Fuel pump nozzle holsters are at a height of 141cm.
    • It is not possible to pay at the pump.
    • Other facilities available on the forecourt include: paper towel dispensers, disposable glove dispensers, a tyre pressure machine and a water pump.
    • Electric Vehicle charging points are not available.
  • Entrance View
    • There is step-free access via ramp into the shop.
    • The ramp has a slight gradient.
    • The ramp is between 75cm and 150cm wide.
    • There is a handrail on the right going up.
    • There is a single automatic door.
    • The door is permanently held open.
    • The width of the opening is 113cm.
    • The door has a low colour contrast.
  • Shop View
    • There is step-free level access throughout all areas.
    • The majority of main aisle widths are between 120cm - 150cm.
    • The majority of product aisle widths are between 120cm - 150cm.
    • Some aisles did have obstructions at the time of the survey, these included: product bins and additional stock.
    • Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, self-closing (pull handle) display cabinets and sliding top cabinets.
    • There is no (or very little) background noise.
    • There is product signage.
    • Signage is clearly visible with high contrasting colours.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Payment Counters and Checkouts View
    • The payment counter surveyed is located to the right, from the entrance.
    • Signage is not provided for the counter.
    • The height of the counter is 100cm.
    • There is not a lowered section at the counter.
    • The counter has windows and patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 104cm.
    • The payment machine is portable.
    • There is not a hearing assistance system.
    • Lighting levels vary due to the use of large glazed walls.

Eating and Drinking (Greggs)

  • Location and Access View
    • Greggs is located to the left from the petrol station entrance.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There is an opening without doors.
    • The width of the opening is more than 200cm.
  • Order and Payment View
    • This area has a payment counter.
    • The payment counter was surveyed.
    • The counter is located on the right side of the store.
    • There is step-free level access to the counter.
    • There is a product bin in the middle of the store which reduces the width at the counter to 80cm.
    • The height of the counter is 128cm.
    • There is a lowered section at the counter, but it was obstructed at the time of the survey.
    • The height of the lowered section is 102cm.
    • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 102cm.
    • The payment machine is portable.
  • Service View
    • Menu types include: wall-mounted (digital), online and mobile phone app.
    • The following dietary requirements can be catered for: gluten free, dairy free, nut allergy, vegetarian and vegan.
    • The following are available: takeaway cups.
    • There is not a hearing assistance system.