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A19 - Wolviston Services - BP - Petrol Station

Coal Lane, Wolviston, Billingham, TS22 5JY

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Access Guide

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Overview

ATMs

  • The ATMs are located to the left of the main entrance.
  • The ATMs are clearly signed.
  • The approach to the ATMs has bollards, a slope and advertising boards.
  • There are no Talking ATMs available.
  • Headphones for ATMs cannot be provided.
  • The ATM surveyed was a cash withdrawal machine.
  • The height of the ATM features vary between 95cm and 124cm.
  • There is not a lowered ATM available.
  • A second ATM was surveyed.
  • The second ATM surveyed was a cash withdrawal machine.
  • The height of the ATM features vary between 96cm and 125cm.
  • There is not a lowered ATM available.

Petrol Station

  • Parking View
    • The petrol station has designated Blue Badge parking bays.
    • There is 1 designated Blue Badge parking bay available.
    • The Blue Badge bay is clearly marked.
    • The Blue Badge parking bay dimensions are 238cm (width) x 488cm (depth).
    • There are no hatched/marked zones around the Blue Badge parking bay.
    • The nearest designated bay is 11m from the petrol station entrance.
  • Forecourt View
    • Staff can provide assistance at the pumps.
    • Customers can alert staff that they require assistance by doing the following: using an app.
    • Fuel pump nozzle holsters are at a height of 118cm.
    • It is not possible to pay at the pump.
    • There is an out of hours payment counter with stepped access.
    • Other facilities available on the forecourt include: paper towel dispensers, disposable glove dispensers, a tyre pressure machine, a water pump, a vacuum machine, a jet wash and a car wash.
    • There are no electric vehicle charging points designated for Blue Badge holders.
  • Electric Vehicle Charging Points View
    • There are 8 electric vehicle charging points.
    • The dimensions of the surveyed electric vehicle charging bay are 292cm (width) x 433cm (depth).
    • The controls are at a suitable height for a wheelchair user.
    • The nozzle holster is not at a suitable height for a wheelchair user.
    • You do not need an online account to use the charging point.
    • Payment can be made with a credit/debit card (contactless) and via an app.
  • Entrance View
    • There is step-free access via slope into the shop.
    • The slope has a steep gradient.
    • There is a single automatic door.
    • The door opens by sliding.
    • The width of the opening is 125cm.
    • There is a small lip on the threshold of the opening.
    • The door has a low colour contrast.
  • Shop View
    • There is step-free level access throughout all areas.
    • The majority of main aisle widths are between 120cm - 150cm.
    • Some aisles did have obstructions at the time of the survey, these included: product bins and product displays.
    • Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, self-closing (pull handle) display cabinets, sliding top cabinets and open top cabinets.
    • Some flooring is shiny and patterned.
    • There may be background noise.
    • There is product signage.
    • Signage is clearly visible with high contrasting colours.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Payment Counters and Checkouts View
    • The payment counter surveyed is located on the right side of the store.
    • Signage is not provided for the counter.
    • The height of the counter is 100cm.
    • There is a lowered section at the counter.
    • The height of the lowered section is 60cm.
    • The counter has windows and patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 104cm.
    • The payment machine is portable.
    • There is not a hearing assistance system.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • There is also Greggs payment counter which was surveyed.
    • The payment counter is located on the left side of the store.
    • Signage is provided for the counter.
    • Signage is clearly visible with high contrasting colours.
    • The height of the counter is 119cm.
    • There is not a lowered section at the counter.
    • The counter has a television, screens and patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 124cm.
    • The payment machine is portable.
    • There is not a hearing assistance system.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Toilet with Adaptations (No Lateral Transfer)

  • Location View
    • The toilet surveyed is located to the rear of the store, on the right side.
    • The distance from the main entrance is 15m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 86cm.
    • The door has no lock (broken at the time of survey).
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door, with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 196cm (width) x 228cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is not a lateral transfer space next to the toilet.
    • There is a wall sensor flush for the toilet.
    • The flush is on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 47cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 94cm from the floor.
    • The wash basin has a sensor tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a high colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 86cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer which requires hands to be inserted into the top.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 84cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin.
    • There are multiple coat hooks.
    • The coat hooks are 117cm and 147cm from the floor.
    • The height of the baby change facility when in use is 109cm.
    • The walls and floor have a high colour contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • The toilet was out of order at the time of survey.