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Heathlands Care Centre

Cross Fell, Wildridings, Bracknell, RG12 7RX

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Access Guide

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Overview

  • About View
    • This is a residential care home for patients with dementia.
    • Facilities available in the venue include: residential rooms, visitor lounges, treatment and therapy rooms.
    • Heathlands Care Centra is located on the ground floor (Ascot Unit) and the first floor (Windsor Unit).
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • There is step-free level access throughout, this may include the use of a lift.
    • Access throughout may include manual doors, doors permanently held open and automatic doors.
    • The ground floor and first floor can be accessed via a standard lift and stairs.
  • Getting Help and Assistance View
    • There is seating available.
    • There is a fixed hearing assistance system.
    • There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
    • The designated safe space is located at the ends of all the corridors on both floors.
    • Documents are available in the following formats: large print (on request) and different languages.
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 2 toilets with adaptations.
    • Toilets with adaptations are located on the ground and first floors opposite the lifts.
    • All toilets with adaptations have a right hand transfer space.

Parking

  • Car Park View
    • The car park is located off Cross Fell in front of Heathlands Care Centre.
    • The car park is open air/surface.
    • The car park surface consists of tarmac and block paving.
    • There are 3 designated Blue Badge parking bays available.
    • The Blue Badge bays are signposted but have no markings.
    • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 495cm (depth).
    • There is a marked zone to both sides and rear.
    • The width of the marked zone is 120cm.
    • The nearest designated bay is 8m from the main entrance.
    • The most accessible route from the Blue Badge parking has step-free level access.
  • Charges and Restrictions View
    • Parking is free for all users.
    • Parking is free for Blue Badge holders.
  • Electric Vehicle Charging Points View
    • There are 3 electric vehicle charging points.
    • The dimensions of the surveyed electric vehicle charging bay are 230cm (width) x 485cm (depth).
    • The controls are at a suitable height for a wheelchair user.
    • The nozzle holster is at a suitable height for a wheelchair user.
    • The charging points require an app.
    • There are no electric vehicle charging points designated for Blue Badge holders.
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located to the left of the main entrance.

Entrance (Main Entrance)

  • This entrance is located off of Cross Fell, next to the car park.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is an intercom at a height of 120cm.
  • There are double manual doors at this entrance.
  • The doors are permanently held open.
  • The width of the opening is 124cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a medium visual contrast.
  • There is a second set of double automatic doors.
  • The second set of doors open by sliding.
  • The width of the opening is 131cm.
  • The second set of doors have a medium visual contrast.
  • There is a push pad or push button to exit at a height of 122cm.

Getting Around

  • There is step-free level access throughout all areas, this may include the use of a lift.
  • Access throughout may include manual doors, doors permanently held open and automatic doors.
  • There is a high visual contrast between the walls and floor in all areas.
  • There is no (or very little) background noise.
  • Wayfinding and dementia-friendly signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the walkways includes: armchairs.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable in some areas.

Reception (Ascot unit)

  • The reception is located to the left as you enter Heathlands Care Centre.
  • The distance from the main entrance is 2m.
  • There is step-free level access to the reception.
  • The height of the reception desk is 123cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 75cm.
  • The reception has a television.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system could not be tested at the time of the survey.
  • There is no (or very little) background noise in this area.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: armchairs.
  • Furniture available in this area includes: coffee tables.

Lift

  • The lift surveyed is located on the right after the reception seating area.
  • The distance from reception is 3m.
  • The most accessible route to the lift has step-free level access.
  • The ground floor, floor 1, floor 2, and floor 3 are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings, Braille markings and a high visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 139cm.
  • The internal dimensions of the lift are 175cm (width) x 265cm (depth).
  • The internal lift control buttons have tactile markings, Braille markings and a high visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a visual floor indicator and an audible announcer.
  • Lighting levels were even at the time of the survey.
  • There are other lifts available at this location which vary in size.

Stairs

  • The stairs surveyed are located on the right after the reception seating area.
  • There is a single manual door to access the stairwell.
  • The ground floor, floor 1, floor 2, and floor 3 can be accessed by these stairs.
  • There are 19 steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.

Lounge (Windsor Unit)

  • The lounge is located on the first floor to the left of the lift.
  • There is step-free level access into the lounge.
  • There is a single manual door with a high visual contrast.
  • The door opens towards you.
  • The door requires effort to open.
  • The width of the opening is 90cm.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The walls and floor have a high visual contrast.
  • Seating available in the lounge includes: chairs with armrests, chairs without armrests, armchairs and sofas.
  • Furniture available in the lounge includes: tables, coffee tables and height adjustable tables.
  • Some seating is fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is a TV with subtitles.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.

Toilet with Adaptations (Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located on the ground floor to the left past reception.
    • The distance from reception is 2m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial, written text and dementia friendly signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The door requires effort to open.
    • The width of the door opening is 86cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 178cm (width) x 225cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 118cm (from the side of the toilet pan).
    • There is a lever flush on the transfer side.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which cannot be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 76cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 75cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 98cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a low visual contrast.
    • The towel dispenser is 101cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin, a sanitary bin and a pedal bin.
    • There are no coat hooks.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.