Access Guide
Overview
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About
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- This is an outdoor shopping centre.
- Facilities available in the venue include: shops, seating, parking, Changing Places, parent and baby rooms, a toilet with adaptations, standard toilets.
- View information on opening times
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Parking and Public Transport
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- The venue shares a car park which has Blue Badge parking available.
- There is a public car park nearby.
- The name of the nearest car park is The Avenue Multi-storey Car Park.
- View information on The Avenue Multi-storey Car Park (opens new tab) .
- The nearest train station is Bracknell.
- The nearest bus station is Bracknell Bus Station.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- There are open access points all around the shopping centre. Some of these are level access whilst others are accessed via a slight slope.
- There is step-free level access throughout the majority of areas, this may include the use of a lift.
- The following areas have step-free access via ramps or slopes: the south side of Braccan Walk, and High Street.
- The lower ground, ground, first, second, third, and fourth floors can be accessed via a standard lift and stairs.
- The shopping area is on the lower ground, ground, and second floors.
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Getting Help and Assistance
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- There is seating available.
- There is no hearing assistance system.
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: an ATM machine and Wi-Fi.
- Related Access Guides View
Toilet and Changing Facilities
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Toilet Facilities
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- There is 1 toilet with adaptations.
- The toilet with adaptations is located off The Avenue, by The Avenue Car Park lifts.
- The toilet with adaptations has a right hand transfer space.
- The male and female step-free toilet facilities are located off The Avenue, by The Avenue Car Park lifts.
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Changing Places and Changing Facilities
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- The Changing Places toilet facilities are located off The Avenue, by The Avenue Car Park lifts.
- Parent and baby changing facilities are located off The Avenue, by the Avenue Car Park lifts.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
- The car park type is multi storey.
- Parking spaces for Blue Badge holders cannot be booked in advance.
- There is/are 10+ Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 370cm x 455cm (12ft 2in x 14ft 11in).
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are uneven surfaces.
- The car park surface is tarmac.
- There is not a road to cross between the car park and the entrance.
- The car park does have a height restriction barrier.
- The maximum height is 200cm (6ft 7in).
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- There are 68 blue badge bays in total. They are located as follows:
- Lower Ground Level – 16 bays
- Ground Level – 16 bays
- Level 1 – 8 bays
- Level 2 – 10 bays
- Level 3 – 10 bays
- Level 4 – 8 bays
- There are payment machines located on all levels of the car park.
Lift (The Avenue Car Park)
- The lift surveyed is located off The Avenue, by The Avenue Car Park.
- The distance from The Avenue access point is 4m.
- The most accessible route to the lift has step-free level access.
- The lower ground, ground, first, second, third, and fourth floors are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings and a low visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 100cm.
- The internal dimensions of the lift are 132cm (width) x 240cm (depth).
- The internal lift control buttons have tactile markings and a high visual contrast.
- The majority of the internal controls are at a suitable height for a wheelchair user.
- Internally the lift has: a separate door to exit, a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- There are other lifts available at this location which are of a similar size.
Stairs (The Avenue Car Park)
- The stairs surveyed are located off The Avenue, by The Avenue Car Park.
- The lower ground, ground, first, second, third, and fourth floors can be accessed by these stairs.
- There are 18 steps between floors.
- The steps are clearly marked and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 16cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
Toilet with Adaptations (Right Hand Transfer)
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Location and Access
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- The toilet surveyed is located off The Avenue, by The Avenue Car Park lifts.
- The distance from The Avenue access point is 10m.
- The most accessible route to the toilet has step-free level access.
- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 89cm.
- The door has a twist lock.
- Internally the door has a high visual contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
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- The dimensions of the cubicle are 144cm (width) x 302cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
- The lateral transfer space is 83cm (from the side of the toilet pan).
- There is a spatula flush on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 50cm from the floor.
- The toilet seat has a high visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a high visual contrast.
- The toilet roll holder is 92cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 73cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser which can be reached when seated on the toilet.
- The soap dispenser has a high visual contrast.
- The soap dispenser is 93cm from the floor.
- There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
- The towel dispenser has a high visual contrast.
- The towel dispenser is 130cm from the floor.
- There is not a hand dryer.
- There is a pull cord emergency alarm but it was tied up at the time of the survey.
- There is no mirror.
- There is no shelf.
- The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
- There is one coat hook.
- The coat hook is 175cm from the floor.
- The walls and floor visual contrast varies between low and high.
- Lighting levels were uneven at the time of the survey, with pools of light and shade, and unshaded light sources.
Changing Places
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Location and Access
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- The Changing Places facility surveyed is located off The Avenue, near The Avenue Car Park lifts.
- The Changing Places toilet is in addition to other toilet facilities.
- The distance from The Avenue access point is 12m.
- The most accessible route to the Changing Places facility has step-free level access.
- There is step-free level access into the facility.
- There is pictorial and written text signage on or near the door.
- A RADAR key is required for access to this facility.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 89cm.
- The door has a locking handle (with a RADAR key to access).
- Internally the door has a high visual contrast.
- There is not a grab rail on the internal door.
- The dimensions of the facility are 286cm (width) x 386cm (depth) and there is room for a wheelchair user to manoeuvre (180cm x 180cm).
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Toilet Details
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- There is lateral transfer space on both sides of the toilet, however they are obstructed.
- The transfer space on the right as you face the toilet is 86cm.
- The transfer space on the left as you face the toilet is 282cm.
- There is a spatula flush on the right transfer side.
- There is no horizontal grab rail for the toilet.
- There is a vertical grab rail on the left as you face the toilet.
- The vertical grab rail has a high visual contrast.
- There are dropdown rails on both sides of the toilet.
- The dropdown rails have a high visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a high visual contrast.
- There is a wall mounted toilet roll holder.
- The toilet roll holder has a high visual contrast.
- The toilet roll holder is 93cm from the floor.
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Changing Bench and Hoist Details
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- The changing bench is wall mounted and height adjustable.
- The length of the changing bench is 194cm.
- The facility hoist is powered overhead and accesses all areas.
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Shower Details
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- There is an adjustable shower head which can also be detached.
- The shower controls are lever mixer.
- There is no shower seat.
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Other Facilities
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- There is a height adjustable wash basin.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser.
- The soap dispenser has a high visual contrast.
- The soap dispenser is 94cm from the floor.
- There is a wall mounted towel dispenser.
- The towel dispenser has a high visual contrast.
- The towel dispenser is 99cm from the floor.
- A wide paper roll dispenser is available.
- The height of the wide paper roll dispenser is 109cm.
- There is not a hand dryer.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a full length mirror.
- There is no shelf.
- The facility has a waste bin, a sanitary bin and a pedal bin.
- There is one coat hook.
- The coat hook is 178cm from the floor.
- A privacy screen is available.
- The walls and floor have a low visual contrast.
- Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
- There is also a toilet roll holder on the left dropdown rail.
There is also a sharps bin.
Parent and Baby Room / Feeding Room
- The room surveyed is located off The Avenue, near the Avenue Car Park lifts.
- The distance from The Avenue access point is 7m.
- The most accessible route to the room has step-free level access.
- There is step-free level access into the room.
- There is pictorial signage on or near the door.
- The door opens inwards and has a high visual contrast.
- The width of the door opening is 93cm.
- Internally the door has a high visual contrast.
- The height of the baby change facility when in use is 83cm.
- There is a toilet, a wash basin, a paper towel dispenser and a mirror in the room.
- The wash basin has a lever mixer tap.
- The room has a waste bin and a nappy/incontinence items bin.
- The walls and floor have a low visual contrast.
- Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
Access Point (The Avenue)
- This access point is located between The Avenue Car Park and The Avenue.
- The access point is not clearly signed.
- There is step-free level access.
- There is open access.
- The width of the opening is 248cm.
Getting Around
- There is step-free level access throughout the majority of areas, this may include the use of a lift.
- The following areas have step-free access via ramps or slopes: the south side of Braccan Walk, and High Street.
- Some flooring is patterned.
- There is a high visual contrast between the walls and floor in the majority of walkways.
- Some of the walls have a reflective finish.
- There is background noise which varies depending on the time of day.
- Wayfinding signage is provided.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signs is consistent throughout.
- Seating available in the walkways includes: chairs with armrests and chairs without armrests.
Lift (Accessible Lift)
- The lift surveyed is located on Bond Square.
- The distance from The Avenue access point is 30m.
- The most accessible route to the lift has step-free level access.
- Floors -1 and ground are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have a low visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 120cm.
- The internal dimensions of the lift are 235cm (width) x 130cm (depth).
- The internal lift control buttons have a low visual contrast.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Stairs (Bond Square)
- The stairs surveyed are located on Bond Square.
- Floors -1 and ground can be accessed by these stairs.
- There are 20+ steps between floors.
- The steps have low visual contrast markings and have handrails on both sides.
- The steps have tactile markings at the top and bottom.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 16cm.
- The depth of the steps is between 30cm and 45cm.
