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Bracknell Station

Market Street, Bracknell, Berkshire, RG12 1HX

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Access Guide

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Introduction

  • The station is open 24 hours a day but closes on Christmas Day and Boxing Day.

Location

  • There is a bus stop within 150m (164yds) of the venue.

Opening Times (Ticket Office)

  • Monday 05:55 - 19:35.
  • Tuesday 05:55 - 19:35.
  • Wednesday 05:55 - 19:35.
  • Thursday 05:55 - 19:35.
  • Friday 05:55 - 19:35.
  • Saturday 05:55 - 19:40.
  • Sunday 08:10 - 17:40.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park is located on Station Square, off Market Street.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders cannot booked in advance.
    • There is/are 2 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 350cm x 460cm (11ft 6in x 15ft 1in).
    • The nearest Blue Badge bay is 50m (54yd 2ft) from the main entrance.
    • The furthest Blue Badge bay is 55m (60yd 5in) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The car park surface is block paving.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does not have tactile paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is a designated drop off point.
    • The drop off point is located in the short stay car park.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 140cm (4ft 7in).

Counter (Temporary Ticket Office)

  • The counter is 10m (10yd 2ft) from the entrance.
  • There is level access to the counter from the entrance.
  • There is not a bell to attract attention.
  • There is sufficient space to write or sign documents on the counter.
  • The height of the counter is 98cm (3ft 3in).
  • There is not a lowered section.
  • There is not a hearing assistance system.
  • Comments View
    • The temporary ticket office is located outside the station, to the right of the main entrance.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are good.
  • Comments View
    • There were building works including scaffolding poles within the station entrance hall at the time of survey (January 2024).

Counter (Refreshments Kiosk)

  • The counter is 4m (4yd 1ft) from the entrance.
  • There is level access to the counter from the entrance.
  • The height of the counter is 94cm (3ft 1in).
  • There is not a lowered section.
  • There is not a hearing assistance system.
  • Lighting levels are good.
  • Comments View
    • The kiosk is available for hot and cold drinks, and pre-packaged snacks.
    • The kiosk is usually open 06:00-14:00 Monday to Saturday.

Lift

  • There is a lift for public use.
  • The lift is located behind the footbridge stairs on each platform.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are the platforms and footbridge.
  • Wall mounted information boards are provided at lift landings.
  • The lift is approximately 55m (60yd 5in) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 160cm x 160cm (5ft 3in x 5ft 3in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are not within 90cm - 120cm from the floor.
  • The lift controls are within 80cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is moderate to good.

Level Change (Footbridge)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located leading to and from the bridge between platforms.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are low to moderate.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • There is a lift to access this area/service.
  • The lift does bypass the step(s).

Train Station

  • There are generally 6 member(s) of staff on duty.
  • The station is staffed.
  • There is an office to obtain help.
  • The station is not staffed between 21:30 - 05:45 Mon-Thurs, 21:30 - 08:00 Fri-Sat, 21:00 - 08:00 Sat-Sun, 21:00-05:45 Sun-Mon.
  • The office to obtain help is 16m (17yd 1ft) from the main entrance.
  • This office is located on platform 1, right after the barriers, see the sign 'Passenger Assistance'.
  • There is a ticket office.
  • The ticket office is located immediately beyond the main entrance, to the right.
  • The ticket office is 5m (5yd 1ft) from the main entrance.
  • The train companies operating from within this station are South West Trains.
  • There is a taxi rank at the station.
  • The taxi rank is located to the left as you exit the station.
  • The taxi rank is 35m (38yd 10in) from the main entrance.
  • Shops and services within the station include a news/drinks counter, vending machines.
  • All key concourse shops and services have level access.
  • There are 2 platform(s) in the station.
  • The platform(s) which has/have level access is / are 1.
  • The platform(s) accessed by lift is / are 1, 2.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are 1, 2.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are located on platform(s) 1.
    • Accessible toilets are not located on the main station concourse.
    • There is a wheelchair available to borrow.
    • To borrow a wheelchair, please ask at the ticket or passenger assistance office.
  • Comments View
    • The main ticket office was closed at the time of survey due to refurbishment works (January 2024).
    • A temporary ticket office was in place outside the main entrance, on the right.
    • There is a slope on a slight incline towards the station building on platform 1.

Accessible Toilet (Platform 1 Right Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 35m (38yd 10in) from the main entrance.
    • This accessible toilet is located on platform 1.
    • There is not level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens inwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 157cm x 328cm (5ft 2in x 10ft 9in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 87cm (2ft 10in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • There is a high colour contrast between the external door and wall.
    • There is a high colour contrast between the internal door and wall.
    • There is a high colour contrast between the wall-mounted grab rail(s) and wall.
    • There is a high colour contrast between the dropdown rail(s) and wall.
    • There is a high colour contrast between the walls and floor.
    • The lighting levels are good.

Level Change (Accessible Toilet)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located in front of the accessible toilet.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.

Standard Toilet(s)

Additional Info

  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.