You are on Introduction. Skip to the next section.

Introduction

• The station is open 24 hours a day but closes on Christmas Day and Boxing Day.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.

You are on Opening Times (Ticket Office). Skip to the next section.

Opening Times (Ticket Office)

• Monday 05:55 - 19:35.
• Tuesday 05:55 - 19:35.
• Wednesday 05:55 - 19:35.
• Thursday 05:55 - 19:35.
• Friday 05:55 - 19:35.
• Saturday 05:55 - 19:40.
• Sunday 08:10 - 17:40.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park is located on Station Square, off Market Street.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 2 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 350cm x 460cm (11ft 6in x 15ft 1in).
  • The nearest Blue Badge bay is 50m (54yd 2ft) from the main entrance.
  • The furthest Blue Badge bay is 55m (60yd 5in) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is block paving.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is a designated drop off point.
  • The drop off point is located in the short stay car park.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the building.
• There is level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 140cm (4ft 7in).

You are on Counter (Temporary Ticket Office). Skip to the next section.

Counter (Temporary Ticket Office)

• The counter is 10m (10yd 2ft) from the entrance.
• There is level access to the counter from the entrance.
• There is not a bell to attract attention.
• There is sufficient space to write or sign documents on the counter.
• The height of the counter is 98cm (3ft 3in).
• There is not a lowered section.
• There is not a hearing assistance system.

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• Comments View
  • The temporary ticket office is located outside the station, to the right of the main entrance.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are good.

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• Comments View
  • There were building works including scaffolding poles within the station entrance hall at the time of survey (January 2024).

You are on Counter (Refreshments Kiosk). Skip to the next section.

Counter (Refreshments Kiosk)

• The counter is 4m (4yd 1ft) from the entrance.
• There is level access to the counter from the entrance.
• The height of the counter is 94cm (3ft 1in).
• There is not a lowered section.
• There is not a hearing assistance system.
• Lighting levels are good.

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• Comments View
  • The kiosk is available for hot and cold drinks, and pre-packaged snacks.
    
  • The kiosk is usually open 06:00-14:00 Monday to Saturday.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located behind the footbridge stairs on each platform.
• The lift is a standard lift.
• The floors which are accessible by this lift are the platforms and footbridge.
• Wall mounted information boards are provided at lift landings.
• The lift is approximately 55m (60yd 5in) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 160cm x 160cm (5ft 3in x 5ft 3in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are not within 90cm - 120cm from the floor.
• The lift controls are within 80cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Level Change (Footbridge). Skip to the next section.

Level Change (Footbridge)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located leading to and from the bridge between platforms.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are low to moderate.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is a lift to access this area/service.
• The lift does bypass the step(s).

You are on Train Station. Skip to the next section.

Train Station

• There are generally 6 member(s) of staff on duty.
• The station is staffed.
• There is an office to obtain help.
• The station is not staffed between 21:30 - 05:45 Mon-Thurs, 21:30 - 08:00 Fri-Sat, 21:00 - 08:00 Sat-Sun, 21:00-05:45 Sun-Mon.
• The office to obtain help is 16m (17yd 1ft) from the main entrance.
• This office is located on platform 1, right after the barriers, see the sign 'Passenger Assistance'.
• There is a ticket office.
• The ticket office is located immediately beyond the main entrance, to the right.
• The ticket office is 5m (5yd 1ft) from the main entrance.
• The train companies operating from within this station are South West Trains.
• There is a taxi rank at the station.
• The taxi rank is located to the left as you exit the station.
• The taxi rank is 35m (38yd 10in) from the main entrance.
• Shops and services within the station include a news/drinks counter, vending machines.
• All key concourse shops and services have level access.
• There are 2 platform(s) in the station.
• The platform(s) which has/have level access is / are 1.
• The platform(s) accessed by lift is / are 1, 2.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are available to access platforms.
  • Platforms which have tactile markings at the platform edge are 1, 2.
  • Accessible toilets are located on the platform(s).
  • Accessible toilets are located on platform(s) 1.
  • Accessible toilets are not located on the main station concourse.
  • There is a wheelchair available to borrow.
  • To borrow a wheelchair, please ask at the ticket or passenger assistance office.
• Comments View
  • The main ticket office was closed at the time of survey due to refurbishment works (January 2024).
    
  • A temporary ticket office was in place outside the main entrance, on the right.
    
  • There is a slope on a slight incline towards the station building on platform 1.

You are on Toilet with Adaptations (Platform 1 Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Platform 1 Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 35m (38yd 10in) from the main entrance.
  • This accessible toilet is located on platform 1.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens inwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 157cm x 328cm (5ft 2in x 10ft 9in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 87cm (2ft 10in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a high colour contrast between the external door and wall.
  • There is a high colour contrast between the internal door and wall.
  • There is a high colour contrast between the wall-mounted grab rail(s) and wall.
  • There is a high colour contrast between the dropdown rail(s) and wall.
  • There is a high colour contrast between the walls and floor.
  • The lighting levels are good.

You are on Level Change (Accessible Toilet). Skip to the next section.

Level Change (Accessible Toilet)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located in front of the accessible toilet.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on platform 1, next to the footbridge stairs.
  • The female and male toilets are approximately 43m (47yd 1in) from the main entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are moderate to good.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service can be requested.