You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located on level 1 of the Horton Wing Building.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 01274 365 853.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers do not receive disability awareness / equality training.
• Hospital staff do receive disability awareness / equality training.
• Volunteers can be found by the Horton Wing main reception and throughout the corridors of the Horton Wing.
• No hospital staff receive deaf awareness training.
• Documents are available in an alternative format and can be provided to include: Braille on request, large print on request and different languages on request.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are available on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs, walking frames and crutches.
• To obtain mobility aids please contact Horton Wing main reception.
• Interpreters need to be booked in advance where possible.

You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • St Luke's Hospital is located on Little Horton Lane in Bradford.
    Access is via Little Horton Lane, Gate 3.
    The post code for the sat-nav is BD5 0NA.
  • There is an open air car park for all visitors which is accessed off Little Horton Lane.
    There are charges for the car park.
    The car park machines only accept cash payments.
    There is a change machine inside the entrance of the Horton Wing at the hospital.
• By Bus View
  • There are several bus stops on Little Horton Lane. The services are 571, 641 and 640.
    There are also several bus stops on Park Lane servicing the hospital the services are 643 and 644.
• By Train View
  • The nearest train station is Bradford Interchange.
• Useful Links View
  • Please see the link below for the Metro Journey planner for both bus and train services.
  • To view the web page described above click here (opens in new tab).
  • NHS Choices web site.
  • To view the web page described above click here (opens in new tab).

You are on Hospital Parking (Zone 1 Accessible Parking). Skip to the next section.

Hospital Parking (Zone 1 Accessible Parking)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located at the front left of the main Horton Wing Building.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) markings are faded.
  • There is/are 6 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 350cm x 495cm.
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located in front of the path leading to the Horton Wing Main Entrance.
  • There is a dropped kerb from the drop-off point.
  • The dropped kerb does not have tactile paving.
• Paying View
  • There are parking charges for the hospital car park.
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 20m (21yd 2ft) from the Horton Wing Main Entrance.

You are on Getting To (F4 - Phototherapy Unit). Skip to the next section.

Getting To (F4 - Phototherapy Unit)

• F4 - Rheumatology Department is/are located on level 2 of the Horton Wing.
• Access to F4 - Rheumatology Department is via the Horton Wing Main Entrance.
• Enter the Horton Wing Main Entrance and go straight ahead past the main reception. Take the lift on the left to level 2. Exit the lift and bear right through the double doors. The entrance to Area 6 is located on the left. Enter Area 6 and follow the corridor to the end. The entrance to F4 - Rheumatology Department is located on the right.
• There is step free access, via lift, to F4 - Rheumatology Department.
• F4 - Rheumatology Department is approximately 59m from the Horton Wing Main Entrance.
• There is a/are manual, heavy, double door(s) between the Horton Wing Main Entrance and the department/service.
• Wayfinding signage is provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Outside Access (Horton Wing Main Entrance). Skip to the next section.

Outside Access (Horton Wing Main Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the main Horton Wing Building.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • Standard manual wheelchairs are available for people to borrow at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 160cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 121cm.
• Ramp/Slope Details View
  • The ramp/slope is located directly in front of the Horton Wing Main Entrance.
  • The ramp/slope gradient is slight.

You are on Other Floors (Main Entrance Stairwell). Skip to the next section.

Other Floors (Main Entrance Stairwell)

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• Stairs View
  • Signs indicating the location of the stairs are clearly visible from the entrance.
  • There are manual, double doors which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are 0,1,2.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are not provided on landings.
  • The lighting levels are good.

You are on Lift (Main Entrance Lift). Skip to the next section.

Lift (Main Entrance Lift)

• There is a lift for public use.
• The lift is located on the Main Hospital corridor.
• Signs indicating the location of this lift are clearly visible from the entrance.
• The lift is approximately 23m (25yd 6in) from the Horton Wing Main Entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are 0,1,2.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 130cm.
• The dimensions of the lift are 163cm x 273cm.
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are not within 90cm - 120cm from the floor.
• The internal controls are within 115cm - 145cm from the floor.
• There is not a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Entrance (Area 6 Entrance). Skip to the next section.

Entrance (Area 6 Entrance)

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• Entrance Details View
  • This information is for the entrance located on level 2 of the Horton Wing.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is an intercom but it is not at a convenient height for wheelchair users to gain access.
  • There is no hand sanitiser at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 170cm.

You are on Entrance (F4 - Rheumatology Department). Skip to the next section.

Entrance (F4 - Rheumatology Department)

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• Entrance Details View
  • This information is for the entrance located inside Area 6 on level 2 of the Horton Wing.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is a hand sanitiser but it is not at a convenient height for wheelchair users.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 84cm.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 07:50 - 18:10.
• Tuesday 07:50 - 18:10.
• Wednesday 07:50 - 18:10.
• Thursday 07:50 - 18:10.
• Friday 07:50 - 18:10.
• Saturday Closed.
• Sunday Closed.

You are on Entrance (F4 - Phototherapy Unit Entrance). Skip to the next section.

Entrance (F4 - Phototherapy Unit Entrance)

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• Entrance Details View
  • This information is for the entrance located inside the F4 - Rheumatology Department in Area 6 on level 2 of the Horton Wing.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is a hand sanitiser but it is not at a convenient height for wheelchair users.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 86cm.

You are on Reception (Phototherapy Unit Reception). Skip to the next section.

Reception (Phototherapy Unit Reception)

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• Reception View
  • The reception point is located on the left as you enter the F4 - Rheumatology Department.
  • The reception point is approximately 10m (10yd 2ft) from the F4 - Rheumatology Department entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are not windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is low (76cm or lower) .
  • There is sufficient space to write or sign documents on the counter.
  • There is not a clear knee recess beneath the low section of the desk.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system.

You are on Waiting Room / Area. Skip to the next section.

Waiting Room / Area

• There is a waiting room / area.
• The waiting room / area is approximately 2m from the F4 - Phototherapy Unit entrance.
• There is level access into the waiting room / area.
• There is not a/are not door(s) into the waiting room / area.
• The type of flooring is vinyl/laminate.
• There is not a space for a wheelchair user to wait within the seating area.
• No chairs are permanently fixed.
• All chairs have armrests.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a flashing fire alarm beacon within the waiting room / area.
• There is not a television.
• Vending machines are not available.
• A water dispenser is not available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are medium.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access once inside.
• This venue does not play background music.
• Wayfinding signage is available.
• The type of flooring in walkways and corridors is vinyl/laminate.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• The lighting levels are medium.

You are on Consultation / Treatment Room (UVA Room). Skip to the next section.

Consultation / Treatment Room (UVA Room)

• There is / are 3 consultation / treatment room(s) available.
• The name / number of the room surveyed was; UVA.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) is/are heavy.
• The width of the door opening is 87cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not adjustable.
• There are no chairs with armrests available.
• Some tables are permanently fixed.
• The room does not have background music playing.
• There is not a flashing fire alarm beacon within the room.
• Lighting levels are medium.

You are on Consultation / Treatment Room (UVB Room). Skip to the next section.

Consultation / Treatment Room (UVB Room)

• There is / are 3 consultation / treatment room(s) available.
• The name / number of the room surveyed was; UVB.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with an open extension leaf.
• The door(s) is/are heavy.
• The width of the door opening is 87cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not adjustable.
• There are no chairs with armrests available.
• All tables are permanently fixed.
• The room does not have background music playing.
• There is not a flashing fire alarm beacon within the room.
• Lighting levels are medium.

You are on Standard Changing Room. Skip to the next section.

Standard Changing Room

• There is a/are standard changing room(s) available.
• The standard changing room(s) surveyed is/are located just inside the F4 - Phototherapy Unit entrance.
• The standard changing room(s) is/are approximately 1m (3ft 3in) from the F4 - Phototherapy Unit entrance.
• The standard changing room(s) is/are approximately 8m (8yd 2ft) from the UV Rooms.
• The standard changing room(s) is/are approximately 15m (16yd 1ft) from the reception desk.
• There is level access to the standard changing room(s).

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• Comments View
  • There are separate female and male changing rooms.

You are on Washroom (Shower Room). Skip to the next section.

Washroom (Shower Room)

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• Washroom Details View
  • The washroom surveyed has a wheel in shower, a toilet and a wash basin.
  • There is/are 1 washroom(s) of this type in the unit.
  • The washroom surveyed is located on the main F4 - Phototherapy Unit corridor.
  • There is step free access to the washroom surveyed once inside the unit.
  • This washroom is shared.
  • There is written or text signage on or near the washroom door.
  • The washroom door(s) open(s) inwards.
  • The door(s) is/are locked by a sliding bolt.
  • The door(s) is/are heavy to open.
  • The width of the door opening is 83cm (2ft 9in).
  • The dimensions of the washroom are 182cm x 221cm (5ft 12in x 7ft 3in).
  • The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is an emergency pull cord alarm.
  • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
  • There is not a flashing fire alarm beacon within the washroom.
  • There is a/are coat hook(s) 166cm from the floor.
  • There is a mirror.
  • There is not a tall mirror, with suitable specifications, for ease of use.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The height of the wash basin is 85cm.
  • There are no wall-mounted grab rails for the wash basin.
  • The tap type is lever. It is a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 117cm.
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The height of the towel dispenser is 97cm.
  • There is not a hand dryer.
  • Disposal facilities are available.
  • The washroom has a non-slip floor.
• Toilet Details View
  • The height of the toilet seat above floor level is 43cm (1ft 5in).
  • The toilet has a wall which can act as a back rest.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 121cm.
  • There is a flush, however it is not on the transfer side.
  • There is no dropdown rail for the toilet.
  • There are no wall-mounted grab rails for the toilet.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The height of the toilet roll holder is 96cm.
  • There is not a colostomy changing shelf for standing users next to the toilet.
• Shower Details View
  • There is a wheel in shower.
  • The shower head is height adjustable.
  • The shower control type is lever.
  • There is a flip-down/tip-up seat for the shower.
  • The height of the flip-down/tip-up or fixed seat is 59cm (1ft 11in).
  • There are wall-mounted grab rails available.
• Colour Contrast and Lighting View
  • The colour contrast between the external washroom door and wall is good.
  • The colour contrast between the internal washroom door and wall is good.
  • The toilet seat colour contrast is poor.
  • The colour contrast between the shower wall-mounted grab rails and wall is poor.
  • The colour contrast between the washroom floor and walls is poor.
  • Lighting levels are medium.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are not available.

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• Comments View
  • The nearest accessible toilet is located on level 1 of the Horton Wing next to the main hospital reception desk.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Shared Toilet(s) View
  • The shared toilets that were surveyed are located in the washroom on the main corridor of the F4 - Phototherapy Unit.
  • The shared toilet(s) is/are approximately 10m (10yd 2ft) from the F4 - Phototherapy Unit entrance.
  • Inside the venue, there is level access to the shared toilet(s).
  • An ambulant toilet with wall mounted grab rails is not available.
  • Lighting levels are medium.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• St. Luke's Hospital - Horton Wing link (new tab) - click here.
• F4 - Rheumatology Department link (new tab) - click here.